An International Staffing &
Professional Services Company
in Atlanta, Georgia

Synthesize.ai ? Technical Requirements Document (External Vendor Version)1. Project OverviewSynthesize.ai is Southern Company?s advanced analytics and machine-learning platform designed to improve the quality, continuity, and analytical usefulness of AMI interval data across APC, GPC, and MPC. The platform will use AI/ML to perform data gap-fill, usage reconstruction, and short-term/long-term forecasting, and enable downstream analytics.The primary objective for this vendor engagement is to deliver a production-grade, scalable, accurate ML-based gap-fill and forecasting engine that can be integrated into Southern Company’s data ecosystem.2. Scope of Work2.1 Core Functional RequirementsA. Data Gap-Fill EngineDevelop or extend models that can:? Fill missing AMI interval data at 15-minute and hourly resolutions? Handle short gaps (<2 hours) and long gaps (1?72 hours) with model-based reconstruction. ? Produce reconstruction confidence scores for each interval.? Incorporate:o Weather (temperature, humidity, solar irradiance)o Calendar effects (weekday/weekend, season)o Outage periods (explicitly excluding outage windows from prediction) B. Predictive Usage Modeling? Short-term usage prediction (next 24?48 hours)? Longer-horizon predictions (up to 7?14 days)? Ability to run inference on millions of meter records across all OpCos C. MLOps and Deployment? Run natively on Databricks within Southern Company?s secure cloud (no external hosting). ? Provide automated pipelines for:o Trainingo Batch inferenceo Monitoring and accuracy drift detection? Deliver source code, notebooks, CI/CD scripts, and documentation.3. Data Inputs & Volumes3.1 Data Sources? AMI interval data ? Weather feeds ? Outage metadata? Billing calendar markers (not used for billing VEE; for analytics only) 3.2 Data Characteristics? 96 intervals/day per meter (15-min)? Multi-year historical availability (1?3 years)? High presence of gaps, including consecutive missing intervals4. Performance Requirements4.1 Model(s) AccuracyMeasurable model KPIs for:? MAE / RMSE for filled intervals? Gap-fill bias (interval-level and daily aggregated)? Performance across:o 15-minute kWho Hourly kWho Golden meters (consecutive gap conditions)o Non-gold meters (random missing intervals) 4.2 ScalabilityModel(s) must:? Process 4.4M meters (15-min resolution) in batch production cycles ? Support parallelization / Spark-based architecture4.3 Operational Expectations? Runtime targets defined for daily and weekly pipelines? Monitoring hooks for:o Model drifto Data Anomalieso Input/outage alignment issues5. Deliverables1. ML Models & Codebaseo Gap-fill models (primary deliverable)o Forecasting modelso Modular architecture for future extensions2. Documentationo Model(s) documentationo Data dictionarieso Deployment runbooks3. MLOps Pipelineso Orchestrated Databricks jobso Git-based CI/CD workflows4. Dashboards / Visual QA Toolso before/after gap-fill visualizationso overlay and comparison tools5. Training & Knowledge Transfero Sessions for AMI Data Science teamo Code walkthroughso Handover documentation6. Non-Functional Requirements6.1 Security? All work must remain within Southern Company?s cloud environment ? No external data movement permitted6.2 Governance? Conform to Southern Company metadata, tagging, and logging standards? Models must not be used for billing (analytics-only) 6.3 Vendor Collaboration Expectations? Weekly progress meetings with Solomon, Joyce S. and project team ? Transparent issue escalation? Ability to collaborate using Jira (AMI team instance)? PM is already instated? 1 Data Scientist from AMI DSA will work in this project7. Evaluation Criteria for Vendors? Technical strength and ML methodology? Scalability and cloud architecture alignment? Experience with utility AMI datasets? Clarity of proposed MLOps approach? Documentation quality? Speed to delivery? Total cost and licensing structureWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

We are looking for a proactive and customer-oriented Desktop Support Specialist to join our IT team. In this role, you will be responsible for providing timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and network issues are resolved efficiently. You will support various applications used by employees, troubleshoot PC-related problems, and assist with network connectivity. The position also involves deskside support for laptops, printers, scanners, and other peripheral devices.As part of our commitment to service excellence, you will respond to service desk tickets in accordance with established SLAs, including acknowledging VP-level tickets within 15 minutes. You?ll work closely with internal teams to resolve issues quickly and consistently exceed SLA expectations. Exceptional customer service is at the heart of this role, and we expect you to prioritize user satisfaction in every interaction. Additionally, you will be responsible for documenting issues, resolutions, and updates in our ticketing system to ensure transparency and continuous improvement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

A client of Insight Global is seeking an Order Fulfillment Coordinator to join their team in Atlanta, GA. This person will be responsible for processing and tracking change notices to support the field service material requirements. They will validate material requirements across multiple internal systems, ensure punch list information is accurate and complete, and then create, process, and track change notices from start to finish. Additionally, they will source replacement parts and materials when required. This role will require consistent communication with the field service, procurement, warehouse, shipping and accountings teams to ensure timely and accurate results. The established salary for this role is $80,000-85,000, depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.