Insurance Staffing & Professional Services Agency

Insight Global is assisting a client in finding an empathetic and mission driven fully remote Outreach Specialist to engage eligible members and connect them with healthcare and community-based support services. This role serves as the first point of contact for members, helping build trust, identify needs, provide education, and facilitate a seamless transition to ongoing care teams. The ideal candidate is naturally curious, empathetic, and comfortable having meaningful conversations with individuals facing complex health, behavioral health, and social challenges. Success in this role requires strong communication skills, emotional intelligence, and the ability to thrive in a fast-paced, metrics-driven environment. Responsibilities: ?Conduct outbound outreach to eligible members via phone and text. ?Build relationships and educate members on available services and resources. ?Complete intake activities, obtain required consents, and document member information. ?Assess member needs and connect them with appropriate care team resources. ?Follow up with recently discharged hospital patients and support care transitions. ?Maintain accurate records and communicate member needs to internal care teams. ?Meet outreach, engagement, and enrollment performance metricsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is assisting a client in finding Remote Inbound Customer Service Specialist for a high-volume call handling first escalation inbound environment. This is a contract to hire opportunity. The individual will serve as a trusted first point of contact, actively listening with empathy to assess caller needs while helping to de-escalate emotionally charged situations. Responsibilities include collecting and accurately documenting essential information to support intake, triage, and care coordination, as well as clearly explaining next steps, setting expectations, and providing guidance or pre-arrival instructions when appropriate. The role also involves identifying and responding to urgent situations, including potential life-threatening risks or concerns of self-harm or harm to others, and escalating appropriately to ensure safety. Additionally, the individual will monitor the availability and status of field and virtual care resources, responding promptly to emergency alerts and support requests.Responsibilities:Call handling experience: 6?8 calls per hour ? 50+ calls a dayServe as a trusted first point of contact, actively listening with empathy and assessing caller needs while helping to de-escalate emotional situations.Coordinating with internal contacts to escalate everything from appointments, questions, member eligibility, and other requestsCollect and accurately document essential information to support intake, triage, and care coordination.Clearly explain next steps, set expectations, and provide guidance or pre-arrival instructions when appropriate.Identify and respond to urgent situations, including potential life-threatening risks, self-harm, or harm to others, escalating appropriately to ensure safety.Monitor availability and status of field and virtual care resources and respond promptly to emergency alerts and support requests.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is seeking an Accessibility Technology Platform SME to support one of Canada’s largest financial institutions on a contract basis in Toronto. This individual will serve as both the accessibility subject matter expert and technical platform lead for the bank’s enterprise accessibility program.In this role, you will lead a pod responsible for identifying, prioritizing, and remediating accessibility issues across customer-facing digital experiences. You will provide strategic guidance on accessibility requirements, platform capabilities, automated and manual testing approaches, remediation strategies, and regulatory compliance. Working closely with developers, designers, product teams, and business stakeholders, you will act as the primary advisor for the bank’s accessibility scanning and monitoring platform, ensuring accessibility defects are accurately identified, evaluated, prioritized, and resolved.You will be responsible for translating WCAG standards and accessibility regulations into practical remediation guidance, validating platform findings, overseeing issue triage and grading processes, conducting accessibility reviews, and advising teams on implementation best practices. This role requires a unique blend of accessibility expertise, platform architecture knowledge, and stakeholder management experience.Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.Key Responsibilities:? Serve as the primary SME and technical advisor for the bank’s accessibility scanning and remediation platform? Lead the evaluation and validation of accessibility findings generated through automated testing tools? Review, grade, and prioritize accessibility defects to ensure accurate remediation efforts? Provide accessibility guidance throughout the development lifecycle, from design reviews through production release? Conduct accessibility reviews of wireframes, prototypes, and production-ready experiences? Advise developers and delivery teams on compliant remediation approaches? Partner with platform vendors and internal technology teams to improve scanning coverage and platform effectiveness? Monitor regulatory changes and evolving accessibility standards, translating requirements into actionable guidance? Support governance, reporting, and enterprise accessibility strategy initiatives? Mentor project teams and accessibility practitioners on testing methodologies, assistive technology usage, and accessibility best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Essential Functions:1.Solicitation Support (25% of the Time)1.Work closely with District staff to develop various solicitations, including:1.Request for Proposals (RFPs)2.Request for Bids (RFBs)3.Solicitation development tasks include:1.Creating timelines2.Preparing addendums3.Issuing formal notifications, memos, and letters4.Collaborate with Risk Management and/or Legal Counsel as needed.2.Contract Negotiations (30% of the Time)1.Prepare, negotiate, and execute agreements and contracts with both public and private entities.2.Engage Risk Management and/or Legal Counsel during negotiation processes.3.Contract Management (15% of the Time)1.Oversee agreements, contracts, and other contractual documents.2.Responsibilities include:1.Collecting and reviewing vendor documentation (e.g., tax status, insurance, banking information, surety bonds)2.Ensuring compliance with contractual terms4.Document Records Maintenance (15% of the Time)1.Manage and maintain various contract documents, including:1.Contracts2.Insurance records3.Bonding information4.Correspondence between the customer and other contract parties5.Utilize the District?s Record Center, Shared Drive, and other record repositories.5.Additional Responsibilities (5% of the Time)1.Assist the Sanitation District Purchasing Manager in editing or rewriting policies and procedures as needed.2.Contribute to other various projects as assigned. pay range: $40-46.60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Basic FunctionA client of Insight Global is seeking strong communicators to join their call center as Customer Service Representative responsible for communicating over the phone with insureds, agency personnel, providers, claimants, vendors, and any other callers with questions related to insurance products and services.Essential Responsibilities and Principal Accountabilities? Interacts with customers via inbound and outbound phone calls specific to certain inbound skills.? Resolves customer inquiries or escalates to the appropriate department.? Provides clear and concise information to customers.? Maintains accurate and detailed records of customer interactions.? Adheres to quality standards and procedures to ensure consistent service.? Provides feedback on services based on customer input.? Utilizes the department?s policy and procedure manual as appropriate.? Utilizes system software, internet resources, and an agency service center to answer call requests by accessing appropriate information from the system.? Strives for customer satisfaction and remains polite and courteous under all circumstances.? Owns each interaction and strives to resolve all customer inquiries with a focus on first-contact resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.