An International Staffing &
Professional Services Company
in Washington D.C.

NORC is seeking an Executive Deskside Support Technician for a top enterprise client. This individual will serve as the face of IT support, delivering high-level, white-glove technical assistance in a fully onsite environment. The ideal candidate is polished, upbeat, and thrives in fast-paced settings while supporting senior leadership and executives. This role requires strong technical expertise paired with outstanding customer service, proactive problem-solving, and the confidence to work directly with C-suite stakeholders. If you?re someone who brings positivity, professionalism, and a ?yes-first? attitude to everything you do, this is a standout opportunity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Overview: Insight Global is seeking an IT Business Operations Manager to support hospital IT operations with a strong focus on process, procedures, strategy, budgeting, and performance metrics. This role mirrors the business operations function currently performed on the university side, tailored specifically to the hospital environment.This is an operations-first role, ideal for a versatile, detail-oriented leader who can manage across functions, drive operational rigor, and support IT leadership with execution, governance, and visibility.Responsibilities:? Own and optimize IT operational processes and procedures for the hospital environment? Support IT strategy execution, ensuring alignment with hospital priorities? Manage and track IT budgets, forecasts, and spend, partnering with finance as needed? Define, maintain, and report on IT operational metrics, KPIs, and performance dashboards? Support planning, coordination, and execution of IT initiatives (light PM oversight, not a pure PM role)? Act as a central operational liaison across IT, clinical stakeholders, and leadership? Identify gaps, inefficiencies, and risks; recommend and implement process improvementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Overview: Insight Global is seeking a Senior Infrastructure Manager to provide strategic oversight and operational leadership across the hospital?s network, desktop, and telecommunications environments. This role ensures the day-to-day functionality of the hospital?s infrastructure operates on ?autopilot?, stable, reliable, and well-governed, while aligning to ITIL-based service management practices.The Senior Infrastructure Manager oversees all network-related services from Layer 1 through Layer 3, while leading and developing multiple technical teams. This role is not hands-on keyboard-focused, but requires deep technical credibility to guide managers, validate decisions, and ensure high availability for clinical operations.Responsibilities: ? Oversee daily operations of the hospital?s infrastructure across: ? Layer 1: Structured cabling, closets, connectivity pathways? Layer 2: Internal LAN connectivity (devices, printers, imaging access)? Layer 3: Edge connectivity, firewalls, routers, VPNs, point-to-point connections? Ensure clinicians and staff can carry out responsibilities while maintaining uninterrupted network connectivity? Provide leadership and guidance to infrastructure managers and team leads? Ensure infrastructure operations align to ITIL service management frameworks? Establish and reinforce repeatable processes for incident, change, and problem management? Serve as escalation authority during critical incidents when needed? Maintain architectural oversight of the hospital network environment? Validate design, configuration, and operational decisions made by network leadership? Ensure Cisco-based infrastructure is operated and managed to enterprise standards? Lead, mentor, and support managers responsible for frontline teams? Ensure teams are trained, supported, and operating within clearly defined processes? Balance reliability, accountability, and continuous improvement without micromanagementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.