Compliance Program Policies and Procedures Guidelines

I. PURPOSE

At Insight Global, we are committed to always doing the right thing. This page gives an overview of our Healthcare Compliance Program and the policies and procedures that support it.

Our Compliance Program is designed to help us:

  • Follow the law
  • Act with integrity
  • Protect our people, customers, and communities
  • Reduce the risk of fraud, waste, and abuse

We follow applicable federal and state laws and align our program with the U.S. Department of Health and Human Services Office of Inspector General’s guidance for effective compliance programs.

Compliance at Insight Global is not just about rules, it’s about culture. We support compliance through:

  • Training and education
  • Ongoing monitoring and audits
  • Open and anonymous reporting options
  • Prompt investigations
  • Corrective action and discipline when needed

All of Insight Global’s employees, directors, managers, and staffing contractors who provide services to customers (collectively, “Personnel”) are required to comply with these Healthcare Compliance Policies.

We make these policies available to all Personnel and maintain open lines of communication. Our Non-Retaliation and Compliance Hotline policies ensure that anyone can raise concerns (anonymously, if they choose) without fear of retaliation.

in healthcare services, providing services in any healthcare setting, or on behalf of, or for the clinical benefit of, healthcare providers or their designees.

II. COMPLIANCE POLICIES OVERVIEW

Our Compliance Policies work together with the Insight Global Code of Business Conduct and Ethics. The Compliance Officer and Compliance Committee oversee these policies and update them as needed.

The policies fall into three main categories:

    Program Structure and Operations

        • These policies explain how our compliance program is set up and how it operates.

    Employee and Personnel Conduct

        • These policies set clear expectations for ethical behavior and workplace conduct.

    Data Privacy and Security

        • These policies protect personal, customer, and company information.

    Together, these policies create clear expectations and consistent practices across Insight Global.

    Program Structure and Operations

    Policy Name Policy Description
    Annual Compliance and Risk Assessment Review Establishes processes for annual monitoring of our compliance program effectiveness and identification of areas for improvement.
    Appointment of the Compliance Officer Policy Establishes the role and responsibilities of the Compliance Officer who is responsible for the development, implementation, and maintenance of Insight Global Compliance Policies, and monitoring and promoting compliance at Insight Global.
    Background Check Policy Describes safeguards for onboarding Personnel to ensure alignment with the Company’s mission and commitment to compliance.
    Business Continuity Plan Establishes procedures to ensure continuance of normal operations, in the event of an unexpected event that impairs a material business function.
    Code of Business Conduct and Ethics Sets expectations for ethical decision-making and behavior.
    Compliance Committee (CC) Charter Defines the role of the Compliance Committee in overseeing compliance efforts.
    Compliance Program Policies and Procedures Overview Establishes an overview of all Company Healthcare Compliance Policies.
    Customer Contract Management Policy Explains how customer contracts are reviewed, approved, and managed.
    Environmental Policy Describes the company’s commitments to protect our planet and Be the Light for generations to come.
    Excluded Individuals and Entities Policy Establishes procedures for ensuring we do not employ or contract with individuals excluded from federal healthcare programs.
    Investigating and Responding to Compliance Issues Policy Outlines how compliance concerns are reviewed, investigated, and resolved.
    Monitoring and Auditing Policy Describes how we regularly review operations to confirm compliance.

    Employee / Personnel Conduct

    Record Retention Policy and Schedule Establishes requirements for maintenance and destruction of company and related customer records.
    Fraud, Waste, and Abuse Policy Describes applicable laws governing fraud, waste, and abuse of government funding and safeguards/instructions for compliance.
    Compliance and Training Policy Establishes procedures to ensure the Company provides regular education and training program on its Compliance Policies.
    Workplace Violence Policy Establishes guidance to prevent violence in the workplace.

    Data Privacy and Security

    HIPAA Policy Manual Establishes procedures to ensure compliance with HIPAA.

    III. CONFLICTS OF AUTHORITIES

    Insight Global’s Compliance Policies supplement (and do not replace) laws, regulations and government rules. As a general matter, laws, regulations, and other government rules control over the standards set forth in the Compliance Policies unless the Compliance Policies impose stricter requirements than these authorities. Questions regarding the application of any laws, regulations, or government rules may be directed to Insight Global’s Compliance and Legal Department as appropriate. Compliances Policies are reviewed at minimum annually to accommodate for updates to federal and state laws.

    IV. QUESTIONS RELATING TO INSIGHT GLOBAL’S COMPLIANCE POLICIES

    These Compliance Policies do not address every situation that may arise. The absence of a specific guideline, however, does not relieve Insight Global’s Personnel of the responsibility for operating with the highest ethical standards of business conduct. Any questions concerning the Compliance Policies or any other legal or business ethics matter not specifically addressed in the Compliance Policies should be directed to the Compliance and Legal Department.

    For more information, go to our Corporate Ethics Hotline.

    V. APPROVAL/MAINTENANCE

    This policy is approved by the Compliance Officer and/or the Compliance Committee. Maintenance of this policy will be the responsibility of the Compliance Committee in coordination with the Compliance Officer. The chart above is updated regularly to account for any recent changes or updates to Insight Global Compliance Policies.