An International Staffing &
Professional Services Company
in Atlanta, Georgia

A client of Insight Global is seeking Inside Sales Reps to join their team.Salary Range: starting at $40K plus commission structureWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

A client int he Atlanta area is looking for a Store Systems Engineer /Solution Engineer. They will work on projects through the business, work on vendor implementations and work with software and POS systems.This role will read log files (in Kaseya) and trace files in our POS system logs.They will own standard initiatives across software distribution, patch management, scripting, and POS support. This role leads discovery and troubleshooting for defined store-system segments, contributes to solution design, and partners with offshore vendors on testing and deployment. Success in this role requires solid technical depth across Windows, scripting, SQL, and POS ecosystems, along with the collaboration skills to mentor L1 engineers and align cross-functional partners.This is a small team of 4 that includes an architect, 2 engineers and a manager.DUTIES AND RESPONSIBILITIES?Independently manage software distribution and Windows patching cycles for assigned store-system segments, executing validation tests and managing rollback plans.?Author and maintain PowerShell / Python scripts to automate data collection, system health checks, and recurring operational tasks.?Monitor defined KPIs for system health, recommend preventative measures, and escalate systemic issues to L3 / Lead.?Configure and deploy POS hardware and software components (terminals, scanners, printers, payment processors), troubleshooting integrations with central systems, middleware, and gateways.?Investigate equipment failures, perform root-cause analysis on recurring issues, and recommend improvements.?Build prototypes for pilots, contribute to gold-image creation, and execute staging and configuration processes for store rollouts.?Partner with offshore vendors and QA teams to develop test plans, execute regression testing, and deploy fixes/enhancements to production.?Translate moderately complex business requirements into technical specifications and validate solutions against business needs.?Mentor L1 engineers on scripting, troubleshooting techniques, and documentation standards.POSITION QUALIFICATIONS?Comfortable managing multiple concurrent projects and prioritizing effectively.?Strong written and verbal communication with both technical peers and non-technical business stakeholders.?Operates confidently with ambiguity and incomplete information.?Collaborative across cross-functional teams (business analysts, vendors, store operations).?Coaches L1 engineers with patience and clarity.?Maintains a proactive, “can-do” attitude under pressure.?Independently delivers patch and release cycles with deployment success rates meeting or exceeding team SLAs.?Reduces mean time to resolution (MTTR) on recurring store-system incidents within assigned scope.?Authors automation scripts that measurably reduce manual operational hours each quarter.?Successfully onboards or mentors at least one L1 engineer per year.?Maintains current, accurate documentation for all owned systems and processes.?ITIL v4 Foundation or higher certification.?Experience with payment-system integration (PCI scope awareness, EMV, tokenization).?Exposure to mobile POS, self-checkout, or self-ordering kiosk platforms.Education and\or Experience?B.S. in engineering, computer science, networking, or relevant field ? or equivalent experience.?3?5 years of professional IT experience, ideally in retail, dining, hospitality, or similar distributed-systems environments.?Solid working knowledge of Windows Server/Desktop OS, Microsoft patch management, and Event Viewer log analysis.?Proficiency in PowerShell and/or Python for automation and data analysis.?Working knowledge of Microsoft SQL Server ? queries, joins, stored procedures.?Hands-on experience with software-distribution and patch-management tooling (e.g., BigFix, Kaseya, SCCM, Intune, or equivalent).?Practical understanding of ITIL Incident, Problem, Change, and Release Management.?Solid grasp of POS interfaces with central systems, payment middleware, gateways, processors, and acquirers.?Familiarity with Azure environments and basic cloud-service operations.?Experience with test-automation tooling (Selenium, Appium) and at least one general-purpose programming language (Java or Python).?Capable of producing and maintaining accurate technical and architecture documentation.?Demonstrated independent ownership of patch and software-distribution cycles.?Hands-on POS hardware/software deployment and troubleshooting experience.?Track record of automating recurring operational tasks via scripting.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is in search of a Desktop Support Consultant to support user’s computer equipment to ensure equipment functions properly on the enterprise’s networks.- Provides client-side network support and escalates to Tier 3 support as needed.- Supports departments’ equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide.- Supports customers’ provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise’s networks.- Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage.- Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests.- Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes.- Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives.- Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs.- Examines and inspects equipment to determine damages and to repair and replace equipment.- Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records.- Verifies software licensing agreements to comply with enterprise volume license requirements and limitations.- Supports enterprise-wide software packages to ensure user functionality.- Assigns rights as needed to run and deploy software, perform testing and ensure operability.- Uses systems management tool (i.e., SCCM/MECM, JAMF) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies.- Assigns permissions using active directories and group policies to ensure proper security levels.- Manages users and computers and ensures standardized group policies to map printers and network shares.- Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution.- Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely.- Ensures systems are encrypted as needed per university policy.- May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment.- Participates in weekly team meeting and any additional meetings and/or training as assigned- Performs IT-related responsibilities as required.Compensation:$26/hr to $28/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.