An International Staffing &
Professional Services Company
in Atlanta, Georgia

This role serves as the functional lead for the Sustaining function, directing the day-to-day work of junior engineers and contract resources ? including task assignment, prioritization, and quality review. It does not carry formal HR reporting responsibility.Key Tasks and Responsibilities: Serve as technical lead for the Sustaining function, owning intake, triage, prioritization, and resolution of escalated (Tier 2) customer issues. Deliver clean, well-tested defect fixes, patches, and maintenance releases following best practices and coding standards. Review fixes authored by junior engineers and contractors, gating patch quality and assessing regression risk before release to customers. Independently investigate customer-reported defects ? analyzing logs, telemetry, crash dumps, and field data to isolate root cause and implement a durable fix. Drive rapid resolution of incoming customer issues against defined response and resolution service-level targets, escalating to Tier 3 or engineering owners when required. Participate in and coordinate the on-call rotation, leading response for high-severity production incidents and completing post-incident reviews. Develop and maintain technical documentation, root-cause write-ups, known-error records, and knowledge-base articles that enable Tier 1 to resolve issues without escalation. Mentor, direct, and review the work of junior engineers and contract resources, assigning cases and building their diagnostic capability. Partner with Customer Support, Quality, and Product Engineering to reproduce issues, feed recurring defects into the product backlog, and prevent repeat escalations. Analyze case and defect trends to identify systemic problems, and propose engineering or process changes that reduce escalation volume over time. Proactively identify and pursue improvements to the application without being asked ? self-directed investigation of the codebase, telemetry, and support history to surface reliability, performance, usability, and supportability weaknesses before they generate customer escalations. Build the business case for those improvements ? scoping, sizing, and prioritizing optimization and hardening work, then implementing it directly or driving it into the product backlog through to release.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

As a Senior DevOps Engineer, you will take full ownership of the DevOps function for the Qubit Fulfillment Platform, a warehouse automation application that operates 24/7 globally. You will design, build, and operate the Azure infrastructure, deployment pipelines, and automation that product squads depend on to release safely and frequently. You will own the tooling and standards that make that possible, from infrastructure as code through to release orchestration and environment provisioning.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

A partner of Insight Global is looking to add a Production Unit Supervisor to their team. The Production Unit Supervisor is responsible for the safe, consistent daily operation of the production following required quality standards. Directs and coordinates activities of associates to achieve daily manufacturing objectives and maximize operational efficiency and profits. Responds to production issues by pursuing and implementing solutions. Support the vision, mission, and guiding principles of the client.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.