An International Staffing &
Professional Services Company
in Jacksonville, Florida

Day-to-Day:Insight Global is seeking a professional coder to join a large regional health system in North Florida. This individual will complete high-volume, pro-fee orthopedic coding focused on foot and hand procedures across inpatient, outpatient, and office settings, using Epic to review charts and assign accurate CPT and ICD-10 codes while maintaining strong accuracy, productivity, and working independently in a fully remote environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

An employer is seeking an Executive Assistant for a start up company sitting in Jacksonville, FL. This person will be helping with roughly 90% business support and 10% light personal support. Responsibilities include: ?Drive projects forward: track deadlines, chase follow-ups, and make sure nothing falls through the cracks?Coordinate with the team on behalf of the owner, keeping people aligned and accountable?Handle financial tasks including expenses, invoicing, bill pay, and related bookkeeping in QuickBooks and Stripe?Occasional personal errands and tasks as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global’s client, a national quick-service restaurant brand, is seeking a Guest Services Supervisor to lead its contracted guest care agent team onsite at its Jacksonville headquarters. This is a balanced role, roughly half people management and half hands-on QA, reporting, and process improvement. The supervisor will partner with the Guest Services Analyst to rebuild agent SLAs, launch a QA program, and improve email and chat macros, with real ownership over how the team runs. Backend AI or technical development experience is not required.Day to Day/Key Responsibilities:? Serve as the first point of contact for daily agent questions? Build monthly schedules, approve changes, and monitor coverage? Manage time-off requests, sick calls, and missed shifts, keeping accurate schedule and hours records for payroll? Track agent SLAs and coach directly, involving the Guest Services Analyst as needed? Plan and run QA reviews and prepare agent-specific reporting in tools such as Excel? Lead onboarding, ongoing training, and new-process training? Improve email and chat macros using QA findings to set priorities? Support backlog management alongside the Guest Services AnalystFirst 60 to 90 days: Set up an agent SLA scorecard with Anna, start a consistent QA review and coaching process, and begin rewriting the highest-priority macros.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.