An International Staffing &
Professional Services Company
in Tampa, Florida

Troubleshooting issues with Link Runner AT2000 cable testers.Installing cabling infrastructure under floors or in ceilings.Ensure cables are properly labeled and identified.Complete work orders using Remedy online system.Patch network cables in Telecommunications Rooms on multiple levels of classifications and networks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

The Director of Business Development will be responsible for identifying and driving revenue growth and expanding market presence across telecommunications and infrastructure solutions. This role requires extensive experience in fiber optic and copper network solutions, with a strong emphasis on installation services, fiber to the home deployment, engineering collaboration and supplier management.RESPONSIBILITIES:- Develop and execute strategic sales plans to drive new business growth for fiber internet services in residential, commercial, and enterprise markets.- Lead all aspects of the sales cycle ? from lead generation and prospecting to closing and contract negotiation.Identify and pursue new market opportunities, including new housing developments and underserved business areas.- Identify and pursue new market opportunities within telecommunications, broadband, utility and infrastructure sectors.- Collaborate with engineering and operations to ensure service delivery aligns with sales promises and customer expectations.- Collaborate with suppliers and manufacturers to negotiate pricing, secure product availability and develop strategic partnerships.- Monitor market trends, competitor offers, and customer feedback to continuously refine go-to-market strategies.- Drive performance metrics, manage sales pipeline, and report on KPI?s and forecasts to executive leadership.- Lead, manage, and develop a team of 6-8 sales professionals (Inside and Outside sales).- Provide sales forecasting and regular reporting to upper management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

ServiceNow Support Manager (2 open)A big 4 firm is seeking a highly motivated and analytical ServiceNow Support Manager to join the team. This is a newly created role to address significant issues within their ServiceNow landscape, specifically concerning finance-related tickets post-S4HANA implementation. The role primarily involves data analysis, process standardization, and problem-solving to reduce ticket aging and improve customer experience. These managers will need strong analytical skills, the ability to connect disparate information, and experience handling difficult stakeholders. A finance background and SAP S4HANA experience are beneficial but not mandatory; the focus is on core problem-solving and customer-centric skills.Measuring Success:Success in this role will be measured by a reduction in aged tickets, improved ticket bounce rates, and increased standardization of processes across the ServiceNow landscape.Responsibilities:? Conduct in-depth data analysis of ServiceNow tickets to identify bottlenecks, trends, and areas for improvement in ticket flow and resolution.? Proactively identify stalled or bouncing tickets and directly facilitate their resolution by bringing together the necessary stakeholders.? Drive standardization of ServiceNow processes across various products and teams, particularly in handling defects and the “known error process.”? Collaborate with business organizations to understand their current protocols and identify opportunities to align them with broader firm-wide standards.? Develop and deliver regular reports on ServiceNow performance, including ticket aging, open tickets, and bounce rates, to firm leadership.? Work closely with L1 and L2 support teams to improve operational efficiency and implement best practices for ticket management.? Foster a positive customer experience by ensuring timely and effective resolution of issues.? Document new processes and provide guidance to teams on improved workflows.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.