An International Staffing &
Professional Services Company
in Birmingham, Alabama

The Customer Success Manager owns the technical relationship with assigned customer accounts post-implementation. This role focuses on understanding customer goals, resolving issues, and maintaining strong, long-term partnerships.How you will do it:-Manage multiple customer accounts and serve as the primary point of contact-Understand customer business and IT goals and align support accordingly-Coordinate issue resolution with internal teams using established processes-Communicate regularly with customers and appropriately prioritize requests-Build relationships across internal departments to support customer needs-Maintain documentation of customer processes, configurations, and environments-Track, manage, and escalate tickets to ensure timely resolution-Provide status updates, root cause analysis, and resolution plans-Identify recurring issues and implement solutions to prevent future occurrences-Recommend product improvements and new technology solutions-Identify and support revenue opportunities within existing accounts-Monitor compliance with service level agreements (SLAs)-Ensure accurate and up-to-date ticket and account data-Collaborate with internal stakeholders to align on customer priorities-Support and mentor team members as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

High-Level SummaryExecutive-level construction leader responsible for end-to-end delivery of multi-billion-dollar AI/data center campusesActs as the ?orchestrator? across construction, utilities, legal, community, finance, and operationsNot just construction ? full campus integration + execution ownershipWhat the Role Actually IsOwn delivery of $1B+ hyperscale / heavy industrial buildsLead entire lifecycle: site readiness ? construction ? commissioning ? handoffManage multi-disciplinary teams (construction, safety, engineering, vendors, utilities)Serve as single point of accountability for timeline, budget, quality, and riskBe heavily onsite and embedded in the buildLocations / LogisticsTravel: ~75% (Mon?Th onsite expected)No relocation required, but high physical presence is criticalCore Responsibilities:Construction: schedules, budgets, contracts, GC selection, executionUtilities: coordinate power + infrastructure integrationCommunity: local government + stakeholder relationshipsPlanning: logistics, permitting, infrastructure planningLegal: support contracts + agreementsTeam Leadership: build and lead ~10+ person campus teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Day-to-Day Responsibilities? Design, build, and maintain complex interfaces using Rhapsody Interface Engine? Develop and support integrations across HL7, FHIR, and other healthcare data formats? Partner directly with:? Internal stakeholders? External clients requesting interface builds? 3rd-party vendors for system integrations? Analyze and troubleshoot interface issues, ensuring data accuracy and system reliability? Build and maintain lookup tables and custom scripts within Rhapsody? Support full lifecycle of interface development:? Requirements gathering? Design? Build? Testing? Deployment? Provide production support and resolve integration issues in real time? Work independently with minimal oversight across multiple concurrent requests? Ensure adherence to integration standards, data integrity, and system performanceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.