An International Staffing &
Professional Services Company
in Birmingham, Alabama

A nationally recognized service organization supporting essential equipment operations is seeking a high-energy Administrative Coordinator to support a high-volume service office. This is a crucial role as it will significantly reduce workload strain and enhance communication metrics for the region.This location has about 3 employees who are in and out of the office, and covers 65,000+ square miles. Communication with customers is a critical driver of customer satisfaction scores and overall revenue growth.This individual will serve as the front-line contact for customers, technicians, and internal teams – ensuring updates are communicated promptly, the office runs smoothly, and incoming calls are answered professionally. After training you will often work independently; fielding up to 70 calls a day. This is an excellent opportunity for someone who enjoys a fast-paced environment, has strong people skills, and wants to join a company with significant internal advancement potential. If performance milestones (30-60-90 days) are met, this role can grow into broader office, service, or operational responsibilities.Responsibilities? Make outbound customer calls to provide repair schedule updates (50%+ of role; ~60?70 calls/day)? Answer and triage all inbound calls to the Birmingham office? Receive, sign for, and distribute mail and packages, including FedEx overnight? Maintain office appearance and assist with general upkeep? Organize parts shelves and support inventory coordination? Assist with basic administrative tasks to keep office operations running smoothly? Serve as a friendly, professional presence in the office when the Operations Lead is in the fieldWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Day-To-Day:This position reports to the Supervisor of GIS Services, which is a business unit of their Corporate Real Estate (CRE) department. The responsibilities include executing projects for clients from several departments to deliver Geographic Information System (GIS) based solutions for data conversion, mapping, analysis, and other related tasks. The position will coordinate with the Supervisor/GIS Project Specialist to ensure the business unit is meeting the customer?s needs, with a specific focus on maintaining their telecommunication fiber assets in a GIS framework. Major Job Responsibilities Include:Supports the operation of and business development around fiber network infrastructure utilizing OSPInsight, 3-GIS and Esri software to document spatial and non-spatial details related to the planning, design engineering, construction, maintenance and marketing of fiber network assetsCompiles, integrates, edits, and maintains spatial and non-spatial data from a variety of sources for inclusion in Geographic Information System (GIS)Analyzes engineering and construction drawings, survey maps, splicing diagrams, substation layouts, and other supplemental documentation for GIS data entry and correctionSupports telecom engineers, field crews, sales teams, infrastructure management and other telecom customers with mapping, data requests, data analysis, data conversion, and other related tasksWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is looking for a Senior Scrum Master that leverages servant leadership to guide development teams and the organization on how to use Agile/Scrum practices and values to delight customers. This person will coach team members to higher levels of agile maturity at a pace that is sustainable for the team and organization. The Senior Scrum Master will organize and lead scrum ceremonies. This person will build a trusting and safe environment where problems can be raised with an emphasis on solutioning. The Senior Scrum Master will facilitate work completion without coercion, assigning, or dictating work. They will also actively mentor key agile roles (Product Owners, Scrum Masters, Program Managers, Devs, Bas, etc) and will participate in leadership conversations to provide best practice knowledge pertaining to the alignment of existing teams and creation of new teams.Responsibilities? Guide, coach and motivate multiple teams with the goal of increasing productivity? Provide leadership and direction for LEAN development strategy? Be passionate about Scrum, Kanban, Lean Thinking, Lean Startup, eXtreme Programming, SAFe, etc.? Organize and lead Scrum ceremonies across multiple teams; mentor start-ups? Communicate planning and development timelines? Oversee and manage scope, timeline, quality, goals and deliverables that support business goals? Monitor schedule and cost performance? Identify, monitor and analyze strategic KPIs; create value/ROI based reporting? Ideate, prepare and present reports on team progress and success; mentor other Scrum Masters on reporting and help foster a culture of agile analytics? Serve as a liaison between technical teams to drive effective, timely solutions that fulfill both strategic and operational needs and the ability to mentor others to do this by both example and thru coaching? Create, report and evangelize KPIs across the organization for stakeholder buy-in? Coach team members in both the function and creation of agile documentation including: stories, backlogs, product roadmaps, burndowns, velocity tracking, close rates, KPI dashboards, etc.? Remove impediments to team performance and mentor others to do this by both example and thru coaching? Assist with internal and external communication, improving transparency, and radiating information? Provide feasibly solutions that meet or exceed business needs by understanding relevant long-term business goals and product vision while having insight into current system functionality and business processes? Align work with strategic goals and responsibly and respectfully challenge efforts that aren?t aligned? Guide the team on how to get the most out of self-organizing teams and how to fill in the intentional gaps left in the Agile/Scrum framework? Evangelize agile concepts to grow enterprise agile maturity? Ensure team members are abiding by the DoD (definition of done)? Aid in the on-going development of agile product owners and scrum masters Knowledge, Skills, Attributes? Proven ability to provide leadership and practical direction as to how to best leverage agile concepts for new team start-ups? Strong servant-leadership skills? Excellent analytical and technical skills? Excellent written and verbal communication skills? Exceptional interpersonal skills? Proficient in continuous improvement models? Ability to empower team members? Excellent planning and organizational skills and the ability to mentor these by both example and thru coaching? Excellent facilitation skills and the ability to mentor these by both example and thru coaching? Exhibited situational awareness, decision making and conflict resolution in a way that is both logical and systematic? Experience leading all Agile ceremonies across multiple teams including: sprint planning, retrospective, demo, and stand-up sessions? Experience creating KPI dashboards to be utilized by teams and stakeholders? Good Business Acumen ? Understanding business implications of decisions? Displays thorough knowledge of the technologies used by teams throughout the organizationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.