An International Staffing &
Professional Services Company
Serving Rochester, NY

Insight Global is looking for an IT Specialist who can support the Microsoft cloud and on-premises environment for a customer plays a crucial role in providing IT support across a global Microsoft cloud and on-premises environment. This role involves supporting Windows and Mac computers, as well as Bring Your Own Device (BYOD) mobile devices, ensuring seamless technology experiences for BRG users worldwide. The ideal candidate will demonstrate strong problem-solving skills, excellent customer service, and the ability to operate in a fast-paced, enterprise-level environment.Key Responsibilities:1. IT Support & Service Management:?Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.?Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.?Support mobile devices, including BYOD smartphones, tablets, and corporate-issued laptops.?Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.?Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers.?Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.2. Microsoft Cloud & On-Premises Infrastructure Support:?Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions.?Assist with Windows Autopilot and Intune MDM for device provisioning and management.?Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability.?Support Microsoft Defender for Endpoint, ensuring compliance with security standards.?Provide assistance with Group Policy (GPO) management, ensuring device security and standardization.3. Networking & Security Compliance:?Assist with network troubleshooting, including DNS, DHCP, VPN, and firewall connectivity.?Ensure compliance with IT security policies, including MFA enforcement and BYOD security protocols.?Assist with certificate management for internal and external applications.4. Device Management & Asset Tracking:?Track, maintain, and update IT asset records within ServiceNow ITSM.?Administer and troubleshoot cloud-based printing solutions and endpoint configurations.?Ensure firm-wide compliance with hardware, software, and mobile device policies.5. End-User Training & Knowledge Sharing:?Create and maintain knowledge base articles to support end-users and internal IT teams.?Provide training and guidance on Microsoft 365 tools, BYOD best practices, and security policies.Pay rate: 30-35/hr.This role is NOT remote and will require you to go into the office 5x a week with up to 25% travelWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

The Project Manager leads and supervises all aspects of assigned projects within the solutions business, including new construction, renovations, upgrades, tenant improvements, and service upgrades. This position is responsible for managing project timelines, budgets, resources, and customer relations to ensure high customer satisfaction and positive financial outcomes. The Project Manager works collaboratively with internal teams, clients, subcontractors, vendors, and stakeholders to deliver projects on time and within scope. This position supports NY/NJ area.Essential Functions: An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Project Management:Lead and manage project coordination efforts, including contract review, procurement, scheduling, and resource allocation, ensuring projects are delivered on time, within budget, and to client expectations.Coordinate cross-functional teams, manage internal and external stakeholders, and act as the key point of contact for subcontractors, clients, and internal teams.Monitor and track project milestones, ensuring proper documentation and timely reporting to stakeholders.Take ownership of project deliverables and ensure compliance with quality standards and client specifications.Resource and Subcontractor Management:Coordinate with internal teams and oversee subcontractor performance, ensuring timely and quality execution of project tasks.Negotiate contracts and manage change orders, scheduling, and coordination to ensure resources are aligned with project timelines and goals.Provide ongoing support to subcontractors, helping them understand and meet project expectations, safety guidelines, and quality standards.Foster effective relationships with subcontractors to ensure smooth execution and project success.Billings and Financials:Take responsibility for timely and accurate project billing, cost forecasting, and financial tracking to ensure alignment with project budgets.Prepare and manage monthly project revenue and expense reports, ensuring adherence to the Schedule of Values (SOV) and AIA billing processes.Perform detailed financial analysis to ensure project expenditures align with budgetary objectives and make necessary adjustments for any discrepancies.Documentation and Reporting:Take responsibility for managing and maintaining project documentation, including RFIs, submittals, contracts, subcontracts, compliance records, and As-Built documentation throughout the project lifecycle.Prepare detailed project status reports for Senior Project Managers, Project Executives, and Operations Managers, ensuring timely and accurate information on project progress.Ensure that all project documentation is organized and accessible to maintain transparency and traceability, supporting project communication needs.Change Order Management:Identify, estimate, and pursue change order opportunities, ensuring accurate documentation and coordination.Oversee the negotiation and approval process with customers, ensuring that all changes are properly tracked and integrated into the project?s financials.Maintain up-to-date records on all change orders, ensuring that their impacts on project scope, schedule, and budget are clearly understood and communicated.Procurement and Inventory Support:Specify, order, and track project materials to ensure that all necessary items are available when needed for installation and commissioning.Maintain company tools, equipment, and materials, ensuring that items are in good condition and accessible for project use.Collaborate with project teams to adjust procurement schedules and material orders based on project timelines and unforeseen changes.Risk and Issue Management:Identify, assess, and monitor project risks and issues throughout the project lifecycle. Develop and implement mitigation strategies to minimize their impact on project success.Act as the primary point of contact for resolving operational or technical challenges, working closely with stakeholders to identify solutions.Escalate complex risks and disputes as needed while maintaining alignment with client and project objectives.Project Delivery, Quality Assurance & Handover:Implement quality assurance processes, monitor compliance, and take corrective actions.Oversee project startup, installation, commissioning, and ensure systems meet specifications.Coordinate final turnover documentation, including design documents, system backups, and training.Ensure accurate field markups and As-Built submissions, and support third-party commissioning.Compliance and Standards:Oversee project adherence to company quality standards and applicable federal, state, and local regulations.Actively identify, assess, and manage project compliance risks, implementing mitigation strategies to reduce exposure.Promote a culture of high performance by holding team members accountable for compliance and continuous improvement.Safety:Promote and enforce a strong safety culture by ensuring compliance with company and regulatory safety standards.Actively contribute to a safe work environment by identifying, mitigating, and addressing risks.Lead initial investigations of safety incidents or accidents and develop corrective action strategies to prevent future occurrences.Emphasize safety as a shared responsibility, integrating it into daily project activities and team culture.Client and Stakeholder Relations:Serve as the central point of contact for clients, consultants, and contractors.Provide regular project updates, status reports, and problem resolution to maintain client confidence and satisfaction.Manage stakeholder expectations by ensuring alignment between project deliverables, timelines, and resource plans.Collaboration:Foster collaboration across divisions and internal departments such as engineering, service, and sales to ensure seamless project execution.Facilitate cross-functional meetings to align objectives, share resources, and leverage expertise across teams, enhancing project efficiency and outcomes.Proactively resolve team interdependencies to prevent project delays.Team Leadership and DevelopmentPromote a culture of high performance, accountability, and continuous improvement.Mentor junior team members and contribute to the growth of a collaborative, open, and inclusive team environment.Lead by example in maintaining proficiency and sharing industry insights to enhance team performance and development.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is seeking a Rockwell Automation SME to sit 5 days a week onsite with one of our largest pharmaceutical clients in Rensselaer, NY within the Automation Department. This individual will act as the onsite SME for everything relating to Rockwell, FactoryTalk Batch and PlantPAX systems. They will be contributing to the decision making and set up process of new automation systems for a brand-new drug manufacturing facility. As current automation systems are approaching end of life, they will act as the consultative resource to help FTEs decide on what new systems to adopt and how, in addition to answering questions and providing support as it is requested by automation engineers for Rockwell, FactoryTalk Batch and PlantPAX initiatives. They will be expected to maintain good stakeholder relationships and have excellent cross-functional communication capabilities while assisting the Automation and Engineering department in standing up their new process areas.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.