An International Staffing &
Professional Services Company
Serving Rochester, NY

Insight Global is looking for a Structured Cabling Technician for one of our largest Healthcare clients. He/She will be responsible for day-to-day cabling requests (Patches, Moves, Adds and Changes) to meet service goals and expectations of the user enterprise community. They will be taking service requests, incidents and tasks logged and distributed within the ITSM tool (Heat/Ivanti) daily. They will be assessing the requirements, acquire pricing from certified vendor pool, coordinate chargeback according to policy, and scheduling/executing the cabling request. This is for work within the hospital as well as the off-site locations. He/She will also be required to assist in the monitoring and management of our BDF/IDF closets. This includes monitoring the health of these facilities for overall cleanliness, cable management, power and cooling conditions and participating in the maintenance of best practices and standards. It is crucial for this individual to be constantly evaluating & identifying risks to service and escalating to the proper party responsible for remediation.Additional day to day responsibilities can include:Triage daily tickets and scheduling of related worksAssemble Work Order packages for cabling vendorsManage to completion and close out of work orders issued to VendorsProvide troubleshooting assistance and emergency coverage. With assistance and collaboration from Data Center Operations team:Provide support and resolution to technical issues relate to devices managed in Technology RoomsAssist with vendor access and supervisionManage and maintain secure entries into Technology RoomsManage inventory of assets in IDF/BDF?s data centerManage and update rack elevationsManage support of devices through use of tools and automate when possibleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Seeking cable techs to support fiber-related projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

We’re seeking an IT Support Engineer to join a fast-growing, highly collaborative team supporting executives and employees in a modern, startup-like environment. This individual will serve as the face of IT, providing exceptional white-glove support while helping improve processes, automate repetitive tasks, and contribute to the evolution of the company’s internal technology environment.This role is ideal for someone who enjoys solving problems, takes pride in delivering outstanding customer service, and wants an opportunity to make a meaningful impact beyond traditional help desk support.Responsibilities?Provide white-glove IT support for executives and employees, resolving issues related to laptops, applications, printers, peripherals, conference rooms, and general technology needs?Deliver a high-touch, customer-focused support experience for demanding end users?Troubleshoot hardware, software, operating system, networking, and productivity application issues?Assist with employee onboarding, offboarding, device deployments, and account provisioning?Document processes and create standards to improve operational efficiency?Identify opportunities to automate manual tasks and streamline support workflows?Partner closely with infrastructure and security teams to improve the overall technology environment?Help maintain inventory, asset management, and endpoint lifecycle processes?Contribute to a culture of continuous improvement and exceptional serviceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.