An International Staffing &
Professional Services Company
in Ottawa, Ontario

TELUS Digital is seeking a seasoned Operations Manager to lead Wireless Operations teams supporting the Canadian telecommunications business. This individual will oversee multiple Team Leaders and a large customer care and technical support operation, while partnering with global leadership teams across Morocco, the Philippines, India, Guatemala, and El Salvador.This position requires a strategic operational leader who can balance people leadership, business performance, customer experience, and continuous improvement initiatives.The successful candidate will play a key role in leadership development, operational strategy, escalation management, coaching effectiveness, and cross-functional program execution.Day-to-Day ResponsibilitiesLead a team of 5-8 Operations Team Leaders overseeing approximately 150-250 employeesDrive operational excellence across customer care and technical support functionsCoach and develop leaders to improve team performance and engagementAnalyze business metrics and implement performance improvement initiativesLead workforce planning, productivity, quality, and customer experience initiativesPartner with global stakeholders and executive leadership on strategic prioritiesSupport and execute operational programs, process improvements, and organizational initiativesDrive reductions in escalations, customer complaints, and operational inefficienciesDevelop and implement training, coaching, and leadership development programsParticipate in leadership meetings and global business reviewsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

TELUS Digital is seeking experienced Operations Team Leaders to support its growing Wireless Operations team in Morocco. This role is focused on leading high-performing customer care and technical support teams serving the Canadian telecommunications market.The ideal candidate is a people-first leader with a strong coaching mindset, experience developing customer service teams, and a proven ability to drive engagement, performance, and accountability within a contact center environment.This position will oversee a team of approximately 15-18 agents and spend the majority of time coaching, developing, and supporting team performance.Day-to-Day ResponsibilitiesLead, coach, and develop a team of 15-18 customer care and technical support representativesProvide ongoing performance coaching and feedback to improve individual and team resultsDrive employee engagement initiatives and foster a positive team cultureMonitor key operational metrics and support performance improvement plansConduct team meetings, one-on-ones, and performance reviewsSupport quality, productivity, customer experience, and attendance goalsCollaborate with cross-functional stakeholders to address escalations and operational challengesComplete administrative, reporting, and staffing-related activities as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

We are seeking a detail-oriented and motivated Franchise Operations Analyst to support franchise administration and master data activities for a leading global quick-service restaurant brand. This role will partner closely with senior team members to maintain franchise and customer data, manage agreement documentation, and coordinate with franchisees and internal stakeholders. The position is based onsite in Downtown Toronto, five days per week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.