An International Staffing &
Professional Services Company
in Hartford, Connecticut

OverviewInsight Global is seeking a Senior Technical Discovery Specialist to support a strategic ServiceNow assessment and discovery engagement for CVS Health/Aetna. This role will focus on ServiceNow ITOM Discovery, MID Server administration, Service Mapping, CMDB data quality, and infrastructure discovery across a large enterprise environment.The ideal candidate is a hands-on ServiceNow Discovery expert who can manage technical discovery activities from planning through execution while working closely with architects, infrastructure teams, security teams, and client stakeholders.________________________________________Must-Have Qualifications?5+ years of hands-on experience with: oServiceNow ITOM DiscoveryoService MappingoMID Server administrationoCMDB management?Strong experience deploying and troubleshooting MID Servers?Experience with discovery protocols including: oWMIoSSHoPowerShelloSNMPoREST APIs?Experience configuring ServiceNow Identification & Reconciliation Engine (IRE)?Proven ability to perform discovery across large enterprise environments?Strong project coordination, documentation, and stakeholder communication skills________________________________________Nice-to-Have Qualifications?ServiceNow CIS-Discovery Certification?Experience in healthcare or highly regulated enterprise environments?Experience with: oAWSoAzureoCloud infrastructure discoveryoContainerized environments________________________________________What You’ll Be DoingServiceNow Discovery & Service Mapping?Configure and manage ServiceNow Discovery and Service Mapping?Execute discovery scans across thousands of servers, applications, databases, and technology assets?Ensure infrastructure relationships are accurately captured and documentedMID Server Administration?Deploy, configure, monitor, and troubleshoot MID Servers?Work with infrastructure and security teams to ensure discovery connectivity and performance?Resolve firewall, credential, and access-related issuesCMDB & Data Quality?Configure and optimize IRE rules?Eliminate duplicate and orphaned configuration items (CIs)?Improve CMDB accuracy and maintain data quality standardsTechnical Project Delivery?Manage discovery schedules, testing activities, and implementation milestones?Create technical documentation, runbooks, configuration guides, and discovery reports?Track risks, blockers, and dependencies throughout the engagementStakeholder Communication?Present discovery progress, findings, risks, and recommendations?Support weekly project governance and status meetings?Partner closely with architects and client stakeholders to ensure successful delivery________________________________________Key TechnologiesServiceNow?ITOM Discovery?Service Mapping?MID Servers?Discovery Patterns?Probes & SensorsCMDB & Reconciliation?CMDB?Identification & Reconciliation Engine (IRE)?CMDB Health Dashboard?CI ManagementInfrastructure & Networking?WMI?SSH?PowerShell?SNMP?Networking & Firewalls?Identity & Access ManagementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

OverviewInsight Global is seeking an Automation & Data Integration Engineer to support a strategic ServiceNow modernization initiative for CVS Health/Aetna. This role will focus on building automated integrations, improving data quality, and creating scalable data pipelines that feed critical application and infrastructure information into ServiceNow.The ideal candidate has strong ServiceNow development experience, enjoys solving data challenges, and can automate complex processes using APIs, integrations, and custom scripting.________________________________________Must-Have Qualifications?4+ years of ServiceNow development or data integration experience?Strong hands-on experience with: oFlow DesigneroIntegration HuboImport SetsoTransform MapsoJavaScript?Experience integrating external systems through REST APIs?Knowledge of: oAzure Data LakeoGitHub APIsoActive Directory / Azure AD?Experience building automated data pipelines and reconciliation processes?Strong documentation, project planning, and stakeholder communication skills________________________________________Nice-to-Have Qualifications?ServiceNow CSA or CAD Certification?Experience working with GitHub CODEOWNERS files and repository metadata?Experience supporting ServiceNow AI initiatives?Familiarity with enterprise data governance and CMDB best practices________________________________________What You’ll Be DoingBuild Enterprise Integrations?Develop integrations that connect ServiceNow with Azure Data Lake, GitHub, and Active Directory?Automate the collection of application, ownership, and infrastructure data?Reduce manual data entry and spreadsheet-driven processesData Quality & Automation?Build automated workflows that identify missing, incorrect, or outdated application ownership information?Reconcile data across multiple enterprise systems?Improve CMDB accuracy and completeness through automationServiceNow Development?Develop custom Flow Designer workflows, Integration Hub actions, and Transform Maps?Create business logic and scripts to validate and process incoming data?Support enterprise-scale data ingestion and transformation activitiesReporting & Insights?Build dashboards and reporting capabilities that measure: oData qualityoOwnership completenessoAsset lifecycle statusoCMDB health?Provide visibility into gaps and improvement opportunitiesProject Delivery?Participate in planning, design, testing, deployment, and validation activities?Maintain technical documentation and integration specifications?Track milestones, dependencies, and risks throughout the engagementStakeholder Communication?Present integration designs, automation progress, and technical recommendations?Support weekly project governance meetings and status updates?Collaborate closely with architects, ServiceNow administrators, and client stakeholders________________________________________Key TechnologiesServiceNow Development?Flow Designer?Integration Hub?Import Sets?Transform Maps?JavaScript?Business Rules?Script IncludesIntegrations & APIs?REST APIs?JSON?Azure Data Lake?GitHub APIs?Active Directory / Azure ADCMDB & Data Management?CMDB Data Foundations?Data Validation?Data Reconciliation?Automated Ownership Resolution?Lifecycle TrackingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

OverviewInsight Global is seeking a senior ServiceNow Architect to lead a strategic discovery and modernization initiative for CVS Health/Aetna. This individual will serve as the technical lead responsible for assessing the current ServiceNow environment, identifying data and platform gaps, implementing AI-enabled solutions, and building a roadmap for future platform growth.This role combines ServiceNow architecture, AI innovation, CMDB/CSDM expertise, technical leadership, and stakeholder management.________________________________________Must-Have Qualifications?8+ years of ServiceNow architecture experience in large enterprise environments?Strong expertise with: oServiceNow CSDMoCMDBoITOM DiscoveryoEnterprise Architecture Workbench?Experience implementing ServiceNow AI capabilities such as: oNow AssistoGenerative AI ControlleroNatural Language Query (NLQ)?Experience performing ServiceNow platform assessments, gap analyses, and license/entitlement reviews?Ability to work directly with platform administration teams and enterprise stakeholders?Strong project leadership experience including roadmap development, executive presentations, and managing technical workstreams________________________________________Nice-to-Have Qualifications?ServiceNow CTA, CMA, or other advanced ServiceNow certifications?Healthcare or payer industry experience?Knowledge of: oAzure Data LakeoGitHuboActive DirectoryoEnterprise integrations?Experience working within highly regulated environments________________________________________What You’ll Be DoingServiceNow Strategy & Architecture?Lead the overall ServiceNow architecture and CSDM strategy?Evaluate the existing ServiceNow environment and identify opportunities for improvement?Design solutions that improve platform adoption, governance, and data qualityAI & Automation?Configure and leverage ServiceNow AI capabilities to identify missing data, automate remediation, and improve CMDB health?Drive modernization initiatives using native ServiceNow AI toolsDiscovery & Gap Assessment?Conduct platform assessments and identify data, process, and capability gaps?Analyze application ownership, asset data, service relationships, and CMDB maturity?Deliver recommendations for future platform enhancementsIntegration & Data Management?Design integrations with enterprise data sources including Azure Data Lake, GitHub, and Active Directory?Improve data accuracy and ownership through automationExecutive Leadership?Present findings and recommendations to business and technology leaders?Lead project planning, stakeholder management, governance meetings, and executive readouts?Develop the roadmap for future ServiceNow implementation phases________________________________________Key TechnologiesServiceNow?CSDM?CMDB?ITOM Discovery?Enterprise Architecture Workbench?Integration Hub?Flow DesignerAI?Now Assist?Generative AI Controller?Natural Language Query (NLQ)Integrations?Azure Data Lake?GitHub?Active Directory?REST APIsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.