An International Staffing &
Professional Services Company
in Fort Worth

This position will serve a large healthcare client as an in-house Genesys Cloud CX Subject Matter Expert, supporting a critical contact center migration initiative. The role is responsible for designing, configuring, optimizing, and supporting the Genesys Cloud platform, including ACD routing, IVR/Architect flows, queue management, skills-based routing, workforce management, quality management, APIs, integrations, and platform administration. This individual will also support telecommunications infrastructure by troubleshooting voice and data systems, providing technical consultation, and helping establish technology standards and best practices. The ideal candidate brings extensive hands-on Genesys Cloud CX experience, experience integrating with Epic EMR, and a strong background supporting enterprise telecommunications environments, preferably within healthcare.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Focus on the interaction between computer systems, communication methods, and devices. They design video, data, and voice communication systems. They may oversee the installation and maintenance of these systems, including their repair and testing.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

This large Utility Service Division is seeking to hire an IT Technical Support Analyst II — Utility Billing in its IT Section. Working as part of a team, you will be expected to perform duties associated with the maintenance and support activities required by our Utility Billing applications and related systems. You will also provide support to end-users to resolve system issues. We currently are working 5 days onsite in Fort Worth. Duties entail: Develop and maintain a comprehensive knowledge of the Utility Billing System applications and how they are used in our environment. Provide technical and application support and assistance for Utility Billing application users and related systems through in-person and remote support utilizing phone, email and remote tools. Create reports and data extracts using query tools or SQL as supported by DB2 for IBM iSeries. Perform problem isolation, definition, resolution and follow-up for system, application, and customer issues. Install, upgrade, configure, test and maintain third party software applications. Perform planning, testing, and implementation of system, application, and hardware upgrades.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.