Staffing and Temp Agency
in Dallas, Texas

This position is responsible for providing technical and operational support to our Clinician Network (Providers) and internal employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our propritary mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Signify Health employees.This role requires a customer-first mindset when interacting with all end users.This role will report to Service Desk SupervisorWhat will you do? Day to day technical and application support for external clinician network and internal employees Customer engagement via ticketing system, inbound and outbound, and email channels Resolve Apple iPad, iOS, and Signify application support for Clinicians. Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams) Escalate and manage tickets transferred to other departments Keep customers/end users and ticket documentation up to date Collaborate on ad hoc projects Ability to work occasional overtime, weekend, and holidaysWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Insight Global is seeking a skilled Azure Data Storage Engineer to join a large healthcare nonprofit client of ours and will be sitting remotely in India. This role is crucial for their upcoming project, focusing on optimizing and automating existing processes, writing integrations, building reports, and providing go-live support.Key Responsibilities:Integration Development: Write and develop integrations, particularly at the beginning stages, using Azure Data Factory and SQL Server.Optimization & Automation: Analyze existing manual processes and implement optimization and automation solutions.Report Building: Create and maintain reports to support project needs.Go-Live Support: Provide support during the go-live phase and ensure smooth transitions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

We are seeking a skilled IVR Developer with expertise in few or more of IVR development technologies VXML, GDF, IVR, Cyara, Avaya, Genesys, Amazon connect, Watson and Nuance. The successful candidate will be responsible for designing, developing, and maintaining interactive voice response (IVR) systems to enhance customer experience and streamline operations. Design and Development:Design and develop IVR applications using VXML and GDF.Integrate IVR solutions with backend systems and databases using Java and SQL.Develop call flows for inbound and outbound IVR systems.Testing and Deployment:Perform unit, functional and integration testing of IVR applications.Use Cyara for automated testing and monitoring of IVR systems.Deploy IVR applications on Avaya and Genesys platforms.Integration and Maintenance:Integrate speech recognition and text-to-speech technologies using GDF.Monitor and maintain IVR systems to ensure high availability and performance.Troubleshoot and resolve issues related to IVR applications and infrastructure.Collaboration:Work closely with cross-functional teams, including business analysts, QA engineers, and project managers.Provide technical support and training to other team members and stakeholders. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .