An International Staffing &
Professional Services Company
in Cincinnati, Ohio

We are seeking a Senior Software Developer 2 to lead the design, development, and ongoing evolution of enterprise Contact Center solutions, with a focus on outbound dialer platforms.This role will own the application and service layer connecting dialer technologies with core enterprise systems, enabling scalable and intelligent outbound engagement. You will have end-to-end ownership across design, development, deployment, and optimization of mission-critical systems.Key Responsibilities? Own development and continuous improvement of contact center applications, including outbound dialer programs and supporting integration services? Design and build APIs and microservices connecting dialer platforms with enterprise systems (customer data, policy systems, lead sources, servicing platforms)? Develop and maintain the application layer supporting outbound dialing, including: ? Lead ingestion and segmentation? Workflow orchestration? Campaign execution and results processing? Enable seamless data flow across real-time and batch integrations? Support production systems by troubleshooting issues, performing root cause analysis, and implementing long-term fixes? Drive performance, scalability, and reliability improvements across platforms? Partner with business and operations teams to deliver new outbound engagement capabilities? Act as a technical lead, influencing architecture and development standardsMentor team members and promote engineering best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

We are seeking a Senior Contact Center Architect to help modernize and scale enterprise contact center platforms. This role sits at the intersection of cloud, telephony, and software engineering, focused on delivering customer-centric solutions across voice and digital channels. You?ll play a key role in designing and evolving next-generation capabilities, including intelligent routing, automation, and real-time customer engagement.Key Responsibilities? Design and enhance enterprise contact center solutions across voice and digital channels (chat, email, workflows)? Configure and develop within contact center platforms (NICE, Genesys, Five9)? Advance capabilities across: ? ACD, IVR, and outbound dialers? Intelligent routing and call flows? Automation and customer interaction workflows? Build and support CTI integrations and screen-pop solutions to improve agent and customer experience? Partner with business and technical teams to translate requirements into scalable solutions? Participate in Agile delivery (sprint planning, backlog refinement, execution)? Ensure systems meet performance, reliability, and compliance standards? Mentor junior engineers and contribute to engineering best practicesEvaluate and implement new technologies to improve the platformWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

We are seeking a Software Developer (2+ years experience) to support the development and enhancement of Contact Center solutions, with a focus on outbound dialer platforms.In this role, you will work alongside senior engineers to build and maintain the application and integration layer that connects dialer systems with enterprise platforms. This is a great opportunity to gain hands-on experience in building scalable systems that support customer engagement.Key Responsibilities? Support development and enhancement of contact center applications and dialer-related services? Assist in building and maintaining .NET APIs and backend services? Help integrate dialer platforms with enterprise systems (customer data, policy systems, etc.)? Contribute to features related to: ? Lead ingestion and segmentation? Workflow processes? Campaign support and result tracking? Assist with troubleshooting production issues and resolving bugs? Support system performance and reliability improvements? Collaborate with senior developers, business, and operations teams on new features? Follow established coding standards and best practicesContinue learning and growing technical skills within the teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.