An International Staffing &
Professional Services Company
in Louisville, Kentucky

An employer is looking for a contract Service Desk Specialist to support their internal employees working in their company locations throughout the US. 90% of this person’s day will be responsible handling level 1 inbound calls/chats and accurately logging the interactions within the ticketing system. They will take around 20-30 calls a day, respond to chats in a timely manner, and work tickets to support the franchises in any computer issues, sign in issues, or operations. After their three-week training period, they will be responsible for understanding the company’s propriety software and resolving or escalating tickets to proper channels. This is a remote role once training onsite is completed but this employee needs reliable connectivity and a good working environment at home. This person also needs strong customer service and communication skills. Shift flexibility is also required.Shifts Open:-6 day shift ? 8-5P or 10-7PWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Partner with clinical staff (ED and Behavioral Health) to gather and define system requirementsSupport and optimize clinical workflows through effective use of technologyMaintain and enhance EMR systems, applications, and clinical databasesProvide end-user support and training to clinical teamsTroubleshoot system issues and ensure proper functionality of clinical applicationsCollaborate on system integrations and interface management across platformsDevelop reports and support data-driven improvements in clinical processesServe as a liaison between clinical teams and IT to drive system enhancementsEnsure successful adoption of new technologies and system updates across departments The RN – Clinical Informatics directly supports clinical staff in determining system requirements, adapting clinical workflows to adopt technology, and understanding system functionality required to support and improve clinical process.The employee develops and helps maintain the electronic medical system, software applications, and databases of UofL Health across the care continuum. This employee maintains thorough understanding of all application functionality, reporting capabilities, interfacing and integration of each clinical application assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

?Provide support for clinical applications and EHR systems ?Support the build, optimization, and ongoing maintenance of Cerner (or other EHR) applications ?Collaborate with clinical leadership and IT to implement system enhancements and improvements ?Analyze workflows and identify opportunities to improve system functionality and user experience ?Lead discussions with stakeholders to gather requirements and support clinical operations ?Support and develop super user groups and end-user training initiatives ?Evaluate system updates and assist with release planning and prioritization ?Participate in multiple system implementations or enhancement initiatives simultaneously ?Serve as a liaison between IT and clinical teams to ensure successful system adoptionPathnet Cerner Applications Analyst serves as an integral member of the IT Cerner Support team for UofL Health. Key responsibilities include direct involvement with the development, implementation, training and support of the electronic health record. This position requires a detailed knowledge of the electronic health record and the ability to analyze processes/systems as they impact the organizations? strategic initiatives and patient experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.