An International Staffing &
Professional Services Company
Serving Fayetteville, North Carolina

We are seeking an experienced Content Governance & Knowledge Management Specialist to lead the cleanup, organization, governance, and long-term optimization of enterprise content across multiple platforms. This individual will play a critical role in improving the quality, accessibility, and trustworthiness of content used to support customer responses, business operations, and future AI-driven initiatives.This is a highly visible role requiring a blend of hands-on execution and strategic thinking. The ideal candidate will be comfortable organizing complex content environments, establishing governance standards, collaborating with stakeholders across the business, and making recommendations that improve knowledge management practices over time.Key ResponsibilitiesContent Governance & CleanupAudit, assess, and organize large volumes of existing content across multiple content repositories.Review and validate content accuracy, relevance, ownership, metadata, and tagging structures.Eliminate duplication, archive outdated information, and establish content quality standards.Ensure content can be easily located, trusted, and maintained by business users.Knowledge Management StrategyDevelop and implement content governance processes, workflows, and best practices.Create frameworks for ongoing content stewardship and ownership.Identify opportunities to improve content lifecycle management and knowledge-sharing practices.Provide recommendations for future-state content architecture and governance models.Stakeholder ManagementPartner closely with subject matter experts, business leaders, technology teams, and content owners.Facilitate content reviews and governance initiatives across multiple departments.Drive accountability for content ownership and maintenance.Communicate recommendations and project updates to both technical and non-technical stakeholders.Platform & Content Ecosystem ManagementSupport content management platforms and repositories, including systems such as Responsive, Highspot, SharePoint, or similar solutions.Evaluate how content moves across platforms and recommend improvements for centralization and accessibility.Assist with documentation, governance standards, and platform usage recommendations.Work alongside technology and enablement teams to improve overall content operations.Reporting & Continuous ImprovementTrack governance metrics, content health indicators, and platform usage trends.Utilize reporting and analytics capabilities within content management systems to identify improvement opportunities.Measure the impact of content governance efforts and present findings to stakeholders.Develop recommendations based on data-driven insights.Future AI ReadinessOrganize and structure content in a manner that supports future AI-enabled search, retrieval, recommendation, and knowledge management capabilities.Identify opportunities to enhance content quality and metadata to improve future AI adoption.Stay informed on emerging trends in knowledge management, content governance, and AI-powered content solutions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Job Description:Insight Global is hiring a Salesforce Admin/Support Specialist as one of their clients is undergoing a GTM technology transformation. We are seeking a motivated,detail-oriented Mid-level/Senior GTM Systems Support Analyst to join our central IT ServiceDesk team (ideally in America). This entry-to-mid-level contract role is dedicated to Tier 1 ticketresolution and is critical to ensuring our sales and revenue teams maintain operationalefficiency. The primary objective will be resolving immediate user issues and proactivelyidentifying patterns to reduce overall ticket volume. The role requires flexibility to align withEast Coast (EST) team hours.Key Responsibilities: Tier 1 Resolution & Process AdherenceThe successful candidate will be the first point of contact for Salesforce platform users, ensuringfast and accurate resolution of critical daily tasks within our ticketing system (Jira ServiceManagement).?Ticket Resolution (80% Focus): Resolve a high volume of incoming support requests across multiple platforms, categorized primarily as:oUser/Access Requests: Fulfilling and troubleshooting access to Salesforce,oSalesloft, ZoomInfo, and other applications. This includes new hire onboarding access.oData Accuracy & Hygiene: Performing critical data moves, contact reparenting, currency updates (e.g., USD to EUR/GBP), and basic data corrections on Accounts, Contacts and Opportunities.oLead Flow Management: Supporting issues related to lead flows, ensuring correct lead assignment, routing, and proper data synchronization, specifically involving our Marketo integration.oSystem Errors: Diagnosing and escalating simple, repetitive system/automation errors reported by users, including in-flight deals configured in CPQ.?Ticket Volume Reduction (20% Focus): Analyze recurring Tier 1 issues to identify root causes and recommend process or system improvements to reduce future ticket flow.oIdentify repetitive manual tasks (like de-duplication or partner account setup) that can be automated or delegated to self-service.oContribute to documentation for repeatable issues to empower end-users.oSystem Integrity: Assist in mass data updates, new account setups (including Partner Program accounts), and basic platform cleanup to address technical debt.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

We are hiring a Director of Product Management to lead strategy and execution across key global platforms, driving end-to-end Lead-to-Cash outcomes aligned to our 2026?2028 growth priorities.ResponsibilitiesOwn product strategy, roadmap, and execution across core go-to-market platforms, including Salesforce CRM, Marketing, and CPQ/Revenue (Quote-to-Order) systemsDrive end-to-end Lead-to-Cash transformation across systems, processes, and business teamsBe accountable for adoption, value realization, and measurable business outcomes (e.g., pipeline velocity, conversion, digital revenue)Define product direction and prioritization, ensuring clear ownership of roadmap decisions and trade-offsPartner with Sales, Marketing, Finance, and Technology stakeholders to define priorities and deliver measurable business outcomesMaintain a strong understanding of customer needs, market trends, and competitive landscape to inform product strategyLead end-to-end product delivery, from discovery and prioritization through execution and adoptionDrive alignment across cross-functional teams, ensuring clarity on priorities, trade-offs, and outcomesEstablish scalable, reusable platform capabilities that support multiple business units and regionsDefine and track success metrics, including adoption, efficiency, and business impactPartner with Engineering, Data, and Architecture teams to ensure solutions are reliable, secure, and aligned with enterprise standardsPartner across Data, Digital, and Order-to-Cash teams to ensure seamless integration across the customer lifecycleDrive global rollout and adoption in partnership with Operational Readiness, Training, and Change Management teamsBuild, lead, and develop a team of product managers, including hiring, coaching, and performance management, while strengthening product management practices and operating modelsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.