A Gilbert, Arizona International Staffing & Professional Services Company

The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.Position SummaryThe ITSM Service Operations Product Owner manages and delivers against the IT Service Management product roadmap, prioritizes stories and epics, and ensures delivery of key outcomes. They perform stakeholder analysis and collaborate to understand their business processes to facilitate gathering requirements and product design. The Service Operations Product Owner is responsible for delivery of a best in class Incident, Major Incident, and Problem management product for Bank of America.Job Responsibilities:?Develop and maintain knowledge of ServiceNow modules, including ITSM and ITOM?Collaborates with the Head of ITSM product management to develop product strategy, objectives and key results ?Design and implement Incident, Major Incident, and Problem workflows, business rules, controls, reporting and other required features to satisfy process requirements?Conduct stakeholder and user analysis to understand needs and key opportunities to inform feature prioritization on an on-going basis?Maintain a tight partnership with Observability product owners to ensure roadmap alignment?Maintains a product roadmap to deliver against objectives and key results?Conducts continuous planning and design to ensure a robust and high-quality product backlog?Evaluates and prioritizes demand and decomposes into deliverable features?Collaborate closely with engineering leads and architects on product design and implementation strategies?Facilitate product design workshops with key stakeholders?Documents high quality epics, features and stories to maintain the product backlog?Lead and participate in key product planning and agile delivery routines?Collaborate with scrum master to remove delivery blockers and increase delivery velocity?Validate developed features meeting acceptance criteria?Maintain evidence required for change and release management for product implementations?Evaluate impact and drive user adoption of new product featuresThe Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.Position SummaryThe ITSM Service Operations Product Owner manages and delivers against the IT Service Management product roadmap, prioritizes stories and epics, and ensures delivery of key outcomes. They perform stakeholder analysis and collaborate to understand their business processes to facilitate gathering requirements and product design. The Service Operations Product Owner is responsible for delivery of a best in class Incident, Major Incident, and Problem management product for Bank of America.Job Responsibilities:?Develop and maintain knowledge of ServiceNow modules, including ITSM and ITOM?Collaborates with the Head of ITSM product management to develop product strategy, objectives and key results ?Design and implement Incident, Major Incident, and Problem workflows, business rules, controls, reporting and other required features to satisfy process requirements?Conduct stakeholder and user analysis to understand needs and key opportunities to inform feature prioritization on an on-going basis?Maintain a tight partnership with Observability product owners to ensure roadmap alignment?Maintains a product roadmap to deliver against objectives and key results?Conducts continuous planning and design to ensure a robust and high-quality product backlog?Evaluates and prioritizes demand and decomposes into deliverable features?Collaborate closely with engineering leads and architects on product design and implementation strategies?Facilitate product design workshops with key stakeholders?Documents high quality epics, features and stories to maintain the product backlog?Lead and participate in key product planning and agile delivery routines?Collaborate with scrum master to remove delivery blockers and increase delivery velocity?Validate developed features meeting acceptance criteria?Maintain evidence required for change and release management for product implementations?Evaluate impact and drive user adoption of new product featuresWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

In this role, you will support production operations by quickly assessing technical issues, determining required information, prioritizing urgency, and developing clear paths to troubleshooting and resolution. You will own issues end-to-end?driving problem resolution across factory and supplier environments while communicating plans, updates, and status to cross-functional teams with diverse technical backgrounds. Daily responsibilities include hands-on troubleshooting of electronic assemblies, maintaining and updating technical data packages, creating and presenting change documentation through cPDM and Change Boards, analyzing defect and yield data, and implementing process improvements to reduce recurring failures. You will also participate in peer reviews and support general electrical engineering production activities.This role must sit on-site in Tucson, AZ Compensation: $55-65/HR Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is looking for a FPGA Engineer to join our client in Tucson, AZ. In this role you will?develop FPGA designs for all major vendors and device families including: Xilinx, Altera,?and Microsemi. Designs are implemented using VHDL for the following applications: gigabit serial interfaces, Radio Frequency (RF) and Electro-Optical (EO) DSP, controls, data links, embedded processing and processor interfaces. Designers work with circuit card designers and systems engineers to develop requirements, architect new parts, collaborative modeling of algorithms, partition and perform code development, simulation, and?place and route.?Designs are verified against requirements using both directed test and constrained random methodologies. Design support is expected from requirements definition through integration and test. Design documentation and configuration management are required. Responsibilities to Anticipate: ? Design and deliver production quality FPGA releases from initial proof of concept up to production ? Architect FPGA-based systems to determine parts, interfaces, and Concept of Operations (CONOPS) ? Translate system level requirements into FPGA requirements ? Design and code in VHDL for reliability and maintainability ? Verify designs utilizing self-checking techniques with directed and constrained random tests, while tracking functional and code coverage ? Help drive projects and execute to program schedules on time and budget ? Create complete documentation including requirements, verification plan, and user?s guides ? May support internal and external technical reviews ? May support customer interactions & relationsCompensation: $35/hr to $42/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable lawWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.