An International Staffing &
Professional Services Company
Serving Madison, Wisconsin

Insight Global is seeking an entry-level Technician to support our client’s K?12 Chromebook program. This hands-on role involves preparing Chromebook devices by unboxing equipment, organizing and tagging products, updating tracking spreadsheets, and assisting with basic device handling tasks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

A client of Insight Global is looking for a workday support analyst to support their accounts payable department. This analyst will be responsible for triaging/troubleshooting any workday issues that is reported in their ticketing system. They will also analyze data, business workflows, and business processes, to define, design, test, and leverage software applications, solutions, and business processes which meet the requirements of existing systems as well as new product implementation. They will serve as a liaison between clinical/business operations, information services, system users and vendors, and acts as a consultant on issues related to the application(s). The analyst will work closely with technical and application staff to ensure successful implementation and maintenance of business applications and/or programs, including education, testing, training, and follow-up. This position is fully remote but must sit Tin AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Day to Day:The Service Management Technician II will troubleshoot, diagnose, and resolve problems related to computer hardware, software, mobile devices, printers and other technology tools and products. Working in a team environment, the Service Management Technician will provide end-user and visitor support in accordance with established operational and procedural measures and document events for reference/tracking and compliance purposes. Incidents and requests will be tracked in a helpdesk ticketing tool. A positive Customer Service oriented attitude is required.Essential Job Functions:The role is responsible for receiving, prioritizing, and responding to Service Desk requests in accordance with established service-level agreements while managing user and device tracking through a global ticketing system. The technician resolves issues related to computer hardware, software, mobile devices, printers, and other technology tools through in-person, phone, email, or remote support, guiding customers through troubleshooting and problem-solving processes. Unresolved issues are escalated to the appropriate level of support, and detailed records of incidents and requests are maintained for tracking and compliance purposes. The position also involves assisting with installations, user profile setups, password resets, and contributing to the creation and maintenance of enterprise operations documentation. Additionally, the role supports internal and external audits and ensures risks related to changes to critical assets are properly considered and mitigated through change control.This position’s pay ranges from $30-$40/hr depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.