An International Staffing & Professional Services Company Serving Sugar Land, Texas

Insight Global is searching for a ServiceNow Application Architect for one of their large telecom customers. This person will join the infrastructure operations teams responsible for helping lead the day-to-day design and delivery of a ServiceNow implementation. This architect will translate business and operational requirements into scalable platform architecture, data models, integrations, and secure configuration standards. They work closely with stakeholders, developers, and process owners to define the target operating model, prioritize the backlog, and ensure solutions align to TM Forum frameworks (e.g., process and information model alignment) for telecom/OSS-BSS service management. On a typical day, they review requirements and user stories, guide development decisions, validate designs in workshops, and troubleshoot integration or data issues across systems (APIs, CMDB, identity, monitoring, etc.). This position is fully remote, Monday-Friday 8:00AM EST-5:00PM EST.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

? Ensure all electrical, mechanical, and fire/life safety equipment in the data center operates at peak efficiency.? Perform planned preventative maintenance, daily corrective work, and emergency response for critical systems.? Serve as an expert technical resource, reporting to a program manager and interacting with Onsite Engineering Operations (OEO) and third-party vendors.? Act as the main point of contact for all facility operations within the assigned data center.? Maintain better than 99.999% uptime for mission-critical server support equipment.? Apply safe working practices, including lockout/tagout procedures, Safety Data Sheets (SDS), and good housekeeping.? Use hand tools and test equipment to install, troubleshoot, and repair new or replacement parts for existing units.? Read and review blueprints, wiring diagrams, mechanical riser drawings, and job specifications.? Assist higher-level technicians (CET2) with more advanced procedures as needed.? Conduct daily facility walk-throughs, documenting parameters such as power availability, temperature, humidity, and alarm status for trend analysis.? Utilize Building Management System (BMS) and Electrical Power Monitoring System (EPMS) to monitor and verify the status of infrastructure.? Log all maintenance activities in the Computerized Maintenance Management System (CMMS).? Learn and follow site-specific processes, including incident/outage reporting, procedure execution, and use of SharePoint for accessing procedures and training content.? Understand and participate in site emergency operations plans (EOPs) as a first responder in the data center.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Focus on the interaction between computer systems, communication methods, and devices. They design video, data, and voice communication systems. They may oversee the installation and maintenance of these systems, including their repair and testing.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.