An International Staffing &
Professional Services Company
in Kitchener and Waterloo

We are seeking an execution-focused AI Delivery Operations Lead to accelerate development velocity and instill operational rigor across our expanding AI, analytics, and data initiatives. Moving beyond traditional, administrative project management, this role serves as the central orchestration engine across multiple technical pods. You will lead cross-functional delivery, champion agile governance, eliminate execution bottlenecks, and align complex technical outputs with business strategy.Responsibilities:Cross-Functional Execution & Governance: -Lead the delivery cadence for multiple synchronized pods across AI/GenAI, data science, data engineering, marketing technology, and customer experience streams.Sprint & Delivery Rigor: -Establish and enforce agile operating mechanisms. -Facilitate sprint planning, daily stand-ups, retro reviews, and cross-pod syncs (e.g., Scrum of Scrums) to ensure continuous delivery.Dependency & Pipeline Integration: -Map and manage highly complex technical dependencies, ensuring upstream data engineering pipelines align smoothly with downstream MarTech and client-facing product releases.Prioritization & Velocity Tracking: -Drive prioritization follow-through with product owners. -Define, track, and report on agile metrics (e.g., cycle time, sprint velocity, deployment frequency) to continually optimize delivery speed.Stakeholder Coordination & Communication: -Serve as the connective tissue between deep technical engineering teams and business business units. -Bridge communication gaps and establish a clear, predictable cadence for progress reporting.Risk & Compliance Management: -Proactively identify execution risks. -Partner with teams to ensure data governance, privacy compliance (e.g., PII, GDPR), and model safety standards are met throughout developmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is looking for a Consultant, Insights & Analytics to support insight generation and analytics activities within an Oncology-focused business environment. This individual will contribute to a centralized insights and analytics function, supporting multiple business units with data-driven decision-making. This role will focus on developing forecast models, executing market research, conducting analyses, and delivering KPI reporting to address key business questions for both marketed and pipeline products. The ideal candidate brings strong critical thinking skills, experience working with pharmaceutical data, and the ability to synthesize insights from multiple data sources in a fast-paced, cross-functional setting.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is seeking a Lead Business Systems Analyst to support one of the leading banks, focused on advanced contact centre transformation initiatives. This individual will act as a senior SME and strategic contributor, driving the design, integration, and optimization of CCaaS (Contact Centre as a Service) solutions, including AIVA, Agentic AI, chat, and CRM platforms.This role is highly cross-functional and requires end-to-end ownership across solutioning, integration strategy, and delivery, partnering closely with business, architecture, and engineering teams.Key Responsibilities include the following:Strategic Requirements LeadershipLead engagement with business stakeholders to define, challenge, and refine requirements across contact centre operations and digital channels. Drive alignment between business needs and scalable technical solutions.Solution Design OwnershipPartner with architects and engineering teams to shape and influence solution design across CCaaS platforms (Genesys, Amazon Connect, NICE, etc.), AI-driven assistants, chat, and CRM integrations. Ensure alignment with enterprise architecture and long-term roadmap.End-to-End Data & Integration LeadershipOwn the definition, documentation, and governance of data flows, API integrations, and system interactions across complex contact centre ecosystems. Ensure data integrity, security, and scalability across platforms.Delivery Leadership in Agile EnvironmentAct as a lead BSA within Agile pods, driving backlog prioritization, facilitating design sessions, and ensuring successful delivery through build, integration, and deployment phases. Remove blockers and guide teams toward solution outcomes.SME Guidance & Stakeholder InfluenceServe as a trusted advisor and escalation point for contact centre technology decisions, influencing stakeholders across product, engineering, and business teams.Mentorship & Team LeadershipMentor junior BSAs and team members, establish best practices, and elevate overall capability in contact centre analysis, data mapping, and solution delivery.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.