A Gilbert, Arizona International Staffing & Professional Services Company

We are seeking a Tier 2 Ticket Support Specialist to manage and resolve technical issues submitted through ServiceNow. This role involves triaging and addressing tickets from internal users, ensuring timely and accurate resolution of system-related errors. The ideal candidate will be technically savvy, experienced in ServiceNow ticketing, and capable of learning Oracle SAS systems to support ticket workflows. This position requires consistent availability, including during holiday periods, as there is no blackout period. Key Responsibilities:?You and your team will manage and resolve 200+ new tickets daily in ServiceNow?Perform ticket triage, prioritize issues, and provide Tier 2 level support?Troubleshoot and resolve system errors (e.g., deactivate items for reorder, execute cycle counts, review error messages)?Act as a Subject Matter Expert (SME) for system-related issues, gradually taking ownership of ticket resolution?Collaborate with internal teams to ensure accurate and timely fixes?Learn and utilize Oracle SAS system to support ticket resolution processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

We?re seeking a driven Implementation Specialist to play a pivotal role in the success of our Mpower project deployments. This position goes beyond routine implementation?you?ll be directly shaping the readiness, training, and adoption experience for end-users across our organization. From ensuring asset and inventory accuracy, leading engaging virtual instructor led training, to supporting users through the critical go-live and hypercare activities, you will be at the center of smooth and successful deployments.This is a hands-on role for someone who thrives at the intersection of technical execution, end-user training, and real-time problem-solving. If you?re passionate about helping teams adopt new technology with confidence and efficiency, this is your opportunity to make a lasting impact.What You?ll DoAsset & Inventory Readiness?Lead training and readiness activities to ensure assets and inventory align with system requirements.?Validate data accuracy through weekly reporting.?Provide expert guidance to resolve inventory setup issues.End-User Training?Deliver virtual instructor-led training for Clerks, Maintenance Leads, and Technicians.?Tailor sessions to drive engagement and ensure mastery of Mpower software before go-live.?Act as a trusted guide for end-users, supporting them through training and transition.Cutover & Blackout Week Preparation?Coordinate preparation activities and facilitate cutover/blackout training sessions.?Partner closely with deployment site leaders to ensure readiness for go-live.?Clearly communicate plans, procedures, and expectations to all stakeholders.Go-Live Execution (Week 1)?Provide remote support during go-live, ensuring critical tasks are completed seamlessly.?Troubleshoot issues in real-time, minimizing disruption to operations.?Monitor site progress and deliver concise updates to leadership.Post-Go-Live Support & Hypercare?Lead hypercare efforts, supporting end-users as they adapt to new systems.?Monitor performance and user feedback, proactively addressing challenges.?Drive a smooth transition to long-term support teams for sustainable adoption.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

An employer is looking for a RMA technicians to joining their RMA (Returned Materials) Team in North Scottsdale. These individuals will be overseeing the logging and testing of returned product to the distribution center. During this testing they will be involved in discovering the problem, solving the problem that caused malfunctions and then also test the product and recover video. They will be processing the product through a return log and then update the log when it is fixed. Responsible for determining device failure source and put together refurbished products. Responsibilities also include:?May be requested to assisted in testing specific functions per RMA Manager as generated from Quality team.?Will coordinate with RMA Manager for specific devices to be tested.?Act as an individual contributor in the development of process improvements.?Maintain RMA Databases used, such as JIRA.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.