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Technical Product Manager

An entertainment/ticketing company head quartered in Los Angeles, California is looking for a Technical Product Manager to bring onto the Purchase team, where they will own the evolution of the... More platform services that power real time pricing and inventory availability across their mobile and web applications. This individual will define service architectures, partner deeply with engineering, and deliver the APIs and data streams that enable fans to discover and purchase tickets with clarity and confidence of the modern fan platform. The product team manages the finding and selection of tickets for live events ? how they make fans aware of which tickets are available for sale, what those tickets include, what they cost and more ? in a highly performant, error-free environment. This role will exercise more of this individuals technical capabilities and build on the APIs that power this experience. They will work closely with engineering to translate distributed systems concepts (Kafka streaming, real time pricing services, inventory services) into clear product requirements and platform capabilities. As the team continues to build out this service and related APIs, it will be used to not only power the maps through various applications, but also pricing and inventory information throughout the site, any/all offerings on third party partners, and many of their marketing campaigns. Responsibilities Include:- Lead full lifecycle ownership of platform services powering real time pricing and availability?from roadmap definition to launch, monitoring, and iterative optimization.- Translate complex business requirements (eligibility rules, taxes, pricing logic, inventory states) into clear technical specifications and API contracts.- Partner with engineering to design and evolve high throughput, low latency services, including Kafka based data pipelines.- Define telemetry, SLIs/SLOs, and data contracts required for observability, monitoring, and operational excellence.- Collaborate across Marketplace teams to ensure consistent, accurate fan facing price and inventory presentation.- Own the Pricing Transparency initiative, delivering a unified pricing service with centralized eligibility & tax logic, market specific compliance, and real time updates across the fan journey.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow Developer

Summary:As a ServiceNow Administrator/Developer, you will be responsible for building, supporting, and continuously improving our ServiceNow platform to meet the evolving needs of PointClickCare. ... More You'll combine hands-on administration with creative development ? configuring workflows, designing integrations, and delivering features that make it easier for every team across the company to get things done. This is a collaborative, high-impact role that sits at the intersection of technology and people.Responsibilities:Platform Administration & Development ? Serve as a primary owner of the ServiceNow platform's day-to-day health, handling break-fix resolution, feature implementations, patch management, upgrades, and ongoing compliance monitoring. Develop and configure platform components including Business Rules, Client Scripts, Script Includes, UI Actions, UI Pages, and ACLs. Build custom applications and automate processes using Flow Designer flows and actions on the Now Platform.ITSM Module Ownership & Service Catalog ? Configure, maintain, and expand core ITSM modules ? Incident, Problem, Change, Request, Knowledge, and CMDB ? in alignment with ServiceNow and ITIL best practices. Partner with Technology & Support Services and business stakeholders to grow the Service Catalog and Service Portal, ensuring offerings reflect current business needs and drive end-user adoption.Integrations, Reporting & System Health ? Design, build, and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, JSON, MID Servers, and other web-based technologies. Coordinate data integrity between ServiceNow and connected systems, create meaningful reports and dashboards, and proactively monitor platform usage, health, and compliance across all modules.Upgrades, Vendor Management & Continuous Improvement ? Plan and execute platform upgrades, hot fixes, and patch deployments to mitigate security vulnerabilities and maintain platform stability. Collaborate with the ServiceNow vendor on high-impact tickets and remediation efforts. Continuously evaluate new ServiceNow capabilities and recommend improvements that align with organizational goals and ITIL best practices.Testing & Quality Assurance ? Define and execute structured testing strategies covering unit, integration, and regression scenarios. Conduct peer code reviews to enforce platform standards and ensure all delivered solutions are robust, scalable, and maintainable before moving to production.Documentation & Knowledge Management ? Develop and maintain comprehensive technical documentation including architecture guides, process manuals, configuration notes, and policies. Ensure knowledge continuity across the NES team and empower end-users through well-structured, accessible resources.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Systems Integration Engineer

-The Senior Integration/Implementation Engineer is responsible for both engineering efforts for the development projects on the sustainment program as well as coordinating the installation and test... More of these system improvements. The candidate will be responsible for working with subcontractor(s) and facilitating the System Requirements Review (SRR), Preliminary Design Review (PDR), through to the Critical Design Review (CDR). This also includes engineering efforts to integrate new components into the System. Once the product is fully vetted and the approach to implementing it is understood, coordinating the installation and test completes the circle. Integration includes physical installation, interconnection, configuration, networking and Security, and Software modifications provided by the component manufacturer. This team manages and maintains the master Verification Requirements Traceability Matrix (VRTM) which includes allocating requirements appropriately to each of the development projects. The Senior Systems Integration Engineer will be responsible for: -Coordinate with subcontractor to develop system designs to reflect system requirements. Facilitate SRRs, PDRs, and CDRs with the subcontractor.-Manage and track technical and program requirements. Develop and maintain various VRTMs.-Allocation of requirements among developmental systems, subsystems, modules, and non- developmental/commercial components.-Develop system test plans and provide support to second level engineering for system tests utilizing these plans.-Support second level engineering in developing and conducting engineering studies for qualifying replacement components in the System.-Support second level engineering to Integrate replacement components into the System, develop configuration requirements and procedures.-Revise system documentation such as System Software Documents (SDP, SRS, SDD, etc.) Interface documents (IDD, ICD, etc.) as required.-Perform technical analyses related to hardware/software design, system interfaces, hardware/software logic, hardware/software maintenance, and address alternatives to resolve any issues, and recommend alternative design features to satisfy technical issues and concerns related to cost and schedule.-Provide recommendations on configuration management of sustainment configurable items.-Develop technical installation documentation.-Airport stakeholder installation coordination.-Administer competitive bids to prospective installation subcontractors.-All aspects of subcontractor management including contract execution and award, submittals, QA/QC, Installation and inspection, status reporting, change management, invoice processing and contract closeout.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

SAP Employee Central Payroll Sr Integration Analyst

A fortune 100 company is seeking an SAP SuccessFactors ECP Sr Integration Analyst for a long-term contract role that will work fully remote EST 8-5pm with some occasional travel possible. We are... More seeking a skilled SuccessFactors Sr. Integration Analyst to manage end-to-end integrations between SAP SuccessFactors EC, Global Payroll Systems (Argentina, Netherlands, Portugal, Spain), and third-party systems. The ideal candidate will have an understanding of EC and Payroll data models. This role supports seamless data flow, testing, vendor coordination, and issue resolution across HR and Global Payroll systems within ADM?s global operations.You will work closely with HR, IT, and external partners to ensure timely and efficient integration design, development, testing, and deployment.Job Responsibilities:? Own and deliver integration solutions for SAP SuccessFactors EC, Global Payroll Systems and time modules, including both standard pre-packaged integrations and custom interfaces.? Lead and manage End to End integration lifecycle ? from requirement gathering and vendor communication to testing, deployment.? Coordinate closely with third-party vendors to define data requirements, timelines, error handling mechanisms, and SLA expectations.? Analyze business requirements and translate them into scalable technical solutions by developing Functional Design documentations? Own and deliver integration flows between SAP SuccessFactors, Global Payroll Systems, Time Management Systems and third-party systems (e.g., finance, time tracking, benefits), and on-premise applications.? Perform data mapping, transformation, and validation during integration design.? Collaborate with internal teams and vendors to ensure integrations meet security, compliance, and performance standards.? Lead or support integration testing, troubleshooting, defect resolution, and documentation.? Keep documentation up to date, including integration specs, flow diagrams, error logs.? Hands on experience on SuccessFactors Employee Central Configuration ? Conduct unit, system, and end-to-end integration testing with internal teams and third-party vendors.? Collaborate with other SF module leads to identify potential system enhancements and process optimizations.? Be flexible to learn additional SAP SuccessFactors modules and undergo training to enhance consulting expertise.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Change Management Lead

Insight Global is searching for a Change Management Lead to sit remotely at one of our hardwood manufacturing clients. This Change Management Lead will guide our organization through the successful... More implementation of Microsoft Dynamics 365 Finance & Operations (D365). They will play a critical part in preparing our teams for new systems, processes, and ways of working?ensuring smooth adoption and strong engagement throughout the ERP transformation. They will partner closely with the ERP Program Team, business leaders, and functional stakeholders to develop and execute a comprehensive change management and communications strategy that drives understanding, readiness, and ownership across the organization. Key Duties and Responsibilities ? Change Management Leadership ?Develop and lead the change management strategy and roadmap for the D365 implementation, aligning with overall project milestones and business goals. ?Conduct stakeholder assessments, impact analyses, and change readiness evaluations to identify areas of resistance and opportunities for engagement. ?Create and implement change management plans that include communication, training, stakeholder engagement, and reinforcement strategies. ?Partner with business process owners to ensure effective change adoption across Finance, Supply Chain, Operations, and other impacted functions. ?Define and track change management metrics and success criteria to measure adoption, engagement, and benefits realization. ?Support leaders and managers in driving local adoption and reinforcing new behaviors. Communications Management ?Develop and deliver a clear internal communications strategy to build awareness, transparency, and excitement around the ERP transformation. ?Write and manage key communications such as project updates, newsletters, FAQs, intranet content, leadership talking points, and change stories. ?Design and facilitate town halls, roadshows, and workshops to communicate project milestones and success stories. ?Collaborate with HR, IT, and Corporate Communications to ensure consistent messaging and alignment with broader organizational initiatives.?Serve as the voice of the change, translating complex project details into clear, accessible messages for diverse audiences. Training & Adoption Support ?Coordinate with training teams to align change and communication efforts with learning programs. ?Support development of role-based training materials and onboarding resources for D365 users. ?Gather feedback from end-users to continuously improve communications and adoption tactics.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Payroll Lead

Day-to-Day Insight Global is seeking a dedicated and knowledgeable Functional Payroll Senior Consultant to join a leading global consulting organization on a long term engagement. This role sits... More within an Application Management Services (AMS) / Operate model and focuses on post implementation support, optimization, and enhancement of Workday Payroll, with a strong emphasis on Canadian Payroll. The Workday Payroll Subject Matter Expert (SME) serves as the functional authority for Workday Payroll configuration, processing, and ongoing optimization. This role partners closely with HR, Payroll, Finance, and IT teams to ensure accurate, compliant, and scalable payroll operations, while supporting enhancements, testing, and post production support. The ideal candidate brings deep experience with Canadian Payroll, Workday Payroll solutions, and client facing support in complex payroll environments. Success in this role requires a blend of functional expertise, problem solving skills, and the ability to manage stakeholder expectations while ensuring payroll continuity and compliance.What You?ll DoAs the Payroll consultant, you will manage end to end payroll support activities in a post production environment. Your day to day work will include collaborating with stakeholders to gather requirements, translating business needs into system solutions, and ensuring compliance with Canadian payroll legislation and union agreements.You will support payroll integrations, assess downstream impacts across related Workday modules, and troubleshoot payroll and data issues. Leveraging your experience with HR system implementations and AMS support, you will configure and optimize Workday Payroll solutions, lead and support testing efforts, and maintain clear documentation for all changes?while building strong, trusted client relationships.Key Responsibilities?Provide end to end functional support for Workday Payroll in a post deployment / AMS environment, ensuring system stability and business continuity?Serve as the primary functional contact for payroll related incidents, service requests, enhancements, and break/fix issues?Lead client discussions including requirements gathering, user story creation, test scenario development, solution configuration, testing, and documentation?Maintain a strong functional understanding of Workday Canadian Payroll, including statutory compliance and payroll processing rules?Support Workday feature adoption, Workday releases, regression testing, and impact assessments?Collaborate with clients to understand business objectives, challenges, and technology needs, identifying opportunities for efficiency and optimization?Continuously monitor solution performance and recommend improvements, updates, or enhancements as needed?Contribute new ideas and innovative approaches to improve payroll operations and client outcomesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Call Center Representative

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Observability Engineer

We are seeking a detail-oriented and technically skilled Observability Engineer to join our Reliability Engineering & Operations (REO) team. In this role, you will be responsible for configuring,... More maintaining, and continuously improving the observability stack ? spanning monitoring, dashboarding, alerting, and application performance management (APM) across our AWS-hosted production environments. You will lead the standup of our observability capabilities during an active proof-of-concept (PoC) period, establishing the tooling, instrumentation patterns, and alerting standards that the broader REO organization will rely on. This is a practitioner role for someone who is passionate about making complex systems legible ? turning raw telemetry into actionable insight.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Systems Engineer

As a Systems Engineer, you'll be part of a high-performance team driving innovation in AI, cloud, and enterprise data centers. Your work will support mission-critical infrastructure and contribute to... More the sustainable growth of the Internet.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Manager Competitive Intelligence

We are seeking a Senior Market & Competitive Intelligence (MI&CI) Analyst/Manager who can elevate our intelligence capabilities by going far beyond reporting. This role requires someone who can... More connect the dots, interpret signals, and generate forward-looking insights that influence strategic decisions across a complex software portfolio.This is a high-impact individual contributor role with no direct reports. You will work closely with a senior strategic planning leader as their right-hand partner, helping shape how the organization understands competitors, technology shifts, and market dynamics. You?ll collaborate with analysts who excel at data gathering but need a senior practitioner who can derive meaning, anticipate next moves, and articulate implications.We are looking for someone with deep enterprise software experience?ideally from large SaaS companies?who thrives in a complex, matrixed environment and can keep pace with rapid changes in AI, cloud, and software ecosystems.Key ResponsibilitiesInsight Generation & Strategic InterpretationTransform raw data into actionable insights, connecting patterns across competitors, markets, technology, and financial signals.Interpret announcements, product launches, AI initiatives, acquisitions, and SaaS transitions to determine strategic implications.Develop forward-looking perspectives using competitive foresight and trend analysis.Identify what competitors are likely to do next?not just what they?ve already done.Advanced Research & Intelligence DevelopmentConduct deep research using tools such as CapIQ, financial analyst reports, earnings calls, public filings, and industry events.Build concise briefs on competitor strategies, including how announcements reinforce or contradict prior moves.Maintain a pulse on AI trends, SaaS transformations, cloud adoption, and emerging technologies.High-Impact DeliverablesProduce executive-ready reports, dashboards, and presentations that clearly articulate what?s happening and why it matters.Support strategic planning leaders in preparing materials for senior-level reviews and planning cycles.Deliver quarterly competitive updates aligned with major industry events and earnings cycles.Cross-Functional CollaborationPartner with product owners, finance, sales, and strategy teams to proactively deliver insights they didn?t know they needed.Serve as a trusted advisor who can explain complex market dynamics in a clear, compelling way.Help elevate the MI&CI function by introducing best practices, frameworks, and research methodologies.Internal EnablementGuide existing analysts on how to move from data ? insight ? implication ? recommendation.Introduce tools, resources, and approaches that expand the team?s research capabilities.Help the organization keep pace with rapid changes in software, AI, and cloud ecosystems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less