Job Search Results for Customer Service

Product Owner - Web

Insight Global is seeking a Product Owner to support a dedicated Scrum team responsible for building a customer-facing microsite for one of their top health tech clients. This role will serve as the... More voice of the business, translating product strategy and stakeholder needs into clearly defined, prioritized backlog items to drive high-quality, on-time delivery. The Product Owner will work closely with Product Management, Engineering, Design, and business stakeholders to ensure solutions are aligned with customer value, brand standards, and enterprise platform capabilities.Key Responsibilities- Own and manage the work for the microsite Scrum team, ensuring work is clearly defined, prioritized, and aligned to business objectives- Translate product vision, user needs, and stakeholder requirements into detailed user stories and acceptance criteria- Partner closely with Engineering, Design, and Architecture to ensure technical feasibility and alignment with customer standards- Lead backlog refinement, sprint planning, sprint reviews, and retrospectives in collaboration with the Scrum Master- Act as the primary point of contact for day-to-day product decisions, quickly unblocking the team as questions arise- Collaborate with business stakeholders to define roadmaps, milestones, and release plans- Ensure microsite functionality, content, and integrations meet quality, performance, accessibility, and security expectations- Validate completed work against acceptance criteria and support user acceptance testing (UAT) as needed- Continuously gather feedback and use data and insights to refine requirements and improve user experiencePay ranges from $15-30/hr based on qualifications and years of experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Solutions Engineer

An employer based in Ohio is looking for a Solutions Engineer to join their growing customer-facing team to help take customer demand and turn it into wins. This is a customer-facing role for someone... More who combines systems engineering credibility with shaping solutions, building proposals, and delivering executive briefings that move opportunities from pipeline to contract. This person will own the company's technical side of business development, from early customer discovery and needs analysis through proposal strategy, and post-award transition. They will lead pre-sales solutioning, conduct competitive intelligence and market assessments across the defense digital engineering landscape, and partner with Business Development to qualify opportunities. This person will sit specifically within the USSF Business Unit product portfolio, so knowledge of the push towards open architectures, authoritative engineering data, and model-based practices is crucial. This is a full-time permanent position that is able to sit remote, but does require 25-50% travel. The salary range for this position is $150,000 ? $180,000 annually. Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Solutions Architect

Job Description Insight Global is seeking a highly experienced Salesforce Solutions Architect to lead the design and development of a brand-new Salesforce platform as part of a large-scale digital... More transformation for a large financial institution. This is a unique opportunity to build the environment from the ground up - defining architecture, technical standards, and long-term platform strategy across the organization.Key Responsibilities? Design and lead implementation of enterprise Salesforce solutions supporting digital member experiences? Serve as the technical leader for Salesforce architecture, including multi-cloud environments? Drive integration of Salesforce with enterprise systems using APIs, middleware (e.g., MuleSoft), and event-driven architecture? Establish best practices and technical standards for platform scalability, performance, and security? Support digital transformation initiatives including omni-channel service, AI-driven decisioning, and real-time customer journeys? Partner with business leaders, engineers, and product teams to translate requirements into scalable solutionsGuide development teams across configuration vs. custom development (Apex, LWC, automation)Compensation: $161,000 and up based on experienceExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include available requestWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Structured Cabling Design Engineer

Insight Global is seeking a Structured Cabling Design Engineer?for a top global solutions provider. This is a fully remote, design-only role?focused on delivering high-quality structured cabling and... More data center infrastructure designs. The engineer will support sales teams across multiple business units by developing fiber and copper backbone designs, elevation drawings, and building layouts, while contributing to modern data center initiatives?including AI clustered systems. The ideal candidate brings deep technical expertise, a consultative mindset, and the ability to collaborate across global teams to deliver scalable, customer-focused solutions.Day-to-Day:Serve as a trusted technical advisor supporting sales across CSS, EES, and UBS organizationsDeliver structured cabling and data center infrastructure designs for customer solutionsCreate detailed elevation drawings, fiber/copper backbone designs, and building layoutsSupport data center design initiatives, including AI and high-density environmentsPartner closely with Sales and key suppliers to develop scalable, future-ready solutionsEducate sales teams on supported technologies to strengthen customer engagementEvaluate project opportunities and determine technical resource requirementsSupport sales requests across all regions, leveraging global specialists as neededEscalate complex or strategic projects to Senior Specialists or Solution ArchitectsParticipate in and support the Global Training ProgramAssist Sales in identifying and positioning Supply Chain Solutions to drive profitabilityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Strategic Account Manager - Data Centers

Job DescriptionOur client is a leading global supplier of electronic components serving the urgent needs of engineers through a family of trusted brands. They offer a broad portfolio of products... More providing solutions for power distribution, surge protection, RF, cables, transceivers, and connectors. They serve varoius markets including telecom, commercial, industrial, military ,energy, MSO, and data centers.The Strategic Account Manager will possess extensive experience in account development, an understanding of the Data Center and Telecommunications market, industry trends, and experience working with Tier 1 accounts. The ideal candidate will have experience in technical sales, working with engineers, product line managers, and program managers. The candidate must have experience working with various influencers to support cold calling for business development. All potential candidates must have a strong network of contacts with access to key decision-makers and influencers. The candidate should have strong account development experience and a proven track record of profitable growth.This role is remote but requires 50-75% travel to customer sites, trade shows, etc.General Duties and Responsibilities:? Meet or exceed established quotas for the assigned brand/market.? Support trade shows, be involved in key organizations/groups, and have a strong background in social selling (LinkedIn)? Make outbound sales calls on sales leads and business development.? Provide primary interface with customers via video, phone, email, and live web chat.? Qualify opportunities and account potential with discovery questions.? Reports - Provide weekly sales reports, forecast, pre/post travel reports, and monthly pipeline funnel.? Complete daily sales activities from prospecting to customer follow-up? Build a strong sales funnel with new targets (prospecting), growth accounts (account development), and account management of existing customers to push year-over-year growth.? Process RFQs, generate quotes, and follow up to closure.? Perform customer discovery and recommend appropriate associated products, including other brand solutions.? Build a solution for customers with complex Custom/Special requests.? Resolve customer issues, questions, and complaints in a professional and collaborative manner.? Maintain a sales funnel to convert prospects into sales.This role pays between $120-145K + commissionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Data Scientist - INTL India

We are seeking a Senior BI/Data Scientist to support reporting and data consumption needs for a large customer using Manhattan WMS. The focus is on structuring data for operational and regulatory... More reporting, not database administration. Day to day, this role works closely with functional and technical teams to understand warehouse workflows, model complex WMS data schemas, and build custom operational and regulatory reports consumed by the customer through tools like Power BI. They focus on data accuracy, traceability, and usability?not database administration?ensuring reporting scales as sites roll out using a phased, multi site deployment model in a highly regulated, no fail environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst - Day Shift

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Full Stack Developer - INTL - India

The React Developer will support Invesco product teams in building and enhancing institutional applications, internal admin tools, and customer-facing platforms. This role is focused on modern... More front-end development using React, with strong integration into Java-based back-end services built on Spring Boot.Key initiatives include developing new holdings and commentary features, supporting custom investment models brought to market to maintain competitiveness, and contributing to ongoing enhancements within the AMBs application.The developer will work within a mature Agile environment, actively participating in refinement sessions, daily standups, and close collaboration with lead engineers, designers, and solution architects. While architecture and design are typically defined upfront, this individual will take ownership of execution through development, implementation, and delivery, including coordinating across the team and addressing customer-specific enhancement requests.The pay range for this role is $35?45/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst - Night Shift

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less