Job Search Results for Customer Service

Product Marketing Manager

The Product Marketing Manager for our client will play a critical role in shaping and communicating the value of an award-winning, AI-first Contact Center portfolio. This role is responsible for... More translating complex technology?across Microsoft Teams?native contact centers and AI voice solutions?into clear, compelling, audience-focused messaging that drives market adoption and revenue growth. Working cross-functionally with Product, Sales, Growth Marketing, and Field teams, the Product Marketing Manager will own positioning, messaging, go-to-market execution, and sales enablement for their CCaaS product. The ideal candidate is a strategic thinker and strong storyteller with hands-on GTM experience who thrives at the intersection of enterprise CX, applied AI, and the Microsoft ecosystem.Responsibilities:? Define and own product positioning, messaging, and value propositions for enterprise, CX, and AI decision-makers.? Lead go-to-market strategy and execution for new features, use cases, and solutions.? Create high-impact product marketing assets (sales decks, one-pagers, demos, customer stories).? Partner with Growth and Field Marketing to support campaigns, webinars, events, and thought leadership. ? Enable sales and channel teams with battle cards, competitive insights, and clear buyer narratives.? Collaborate cross-functionally to ensure consistent, compelling messaging across all touchpoints.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Distribution Designer

Our client is looking for an Distribution Designer to join the team! This is a remote position in the upstate SC area. The role utilizes client-specific software and offers full training! This... More company offers room for growth with exposure to different projects and teams! This is a long term, stable opportunity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Patient Registration & Scheduler

Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information and accurately enters all patient information into the registration... More system. Reads physicians orders to determine services requested and to assure order validity. Obtains new medical record numbers for all new patients. Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor. Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes. Re-verifies all information at time of registration process. Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors. Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to company and PAS policy. Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements. Collects the co-pay amount at each visit and provides a receipt to the patient. Balances collection log and receipts at end of each businessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

DevOps Engineer

Looking for a product based DevOps Engineer who can help create CI/CD based pipeline for the Frabric data platform and environment. This person will help spearhead a new way of automating application... More to Azure cloud for the customer that pull their data flows from the Fabric warehouse.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Systems Engineer - UK

We are looking for passionate, entrepreneurial, and tech-savvy Sr. Systems Engineers to help our customers and partners evaluate, adopt and expand the use of our technology.ResponsibilitiesProvide... More pre-sales technical support and technical expertise to our customers and partners with objective to achieve sales targets.Establish trusted advisory role with strategic customers and partners (CIO, CISO).Enable and/or update partner network on product evolution.Perform workshops with prospects or customers on product evaluations and do demonstrations.Perform hands-on tests to validate customer proof-of-concept setups, network designs, and network deployments using new products and feature.Respond to RFI?s/RFP?s.Provide market and product feedback to product management and back-office.Keep up-to-date on competitive solutions, products, and services.Author whitepapers, knowledge base articles, and other customer/partner facing content.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Power BI Developer

A client of Insight Global is seeking a Power BI Developer to develop, optimize, and maintain our customer-facing dashboards, datasets, and reporting experiences. This role is responsible for turning... More curated data models into interactive, performance-tuned Power BI products that allow customers to explore real-time insights, schedule reports, and manage distribution lists through secure, templated dashboards. In that capacity, you will work closely with business stakeholders, product owners, and customers to gather requirements, define KPIs, and translate operational needs into meaningful visualizations.Key Responsibilities:?Develop, enhance, and maintain Power BI dashboards, datasets, and paginated reports used across customer portals.?Create templated dashboards and reusable components that can be customized per customer or yard operation.?Design intuitive, visually consistent, and responsive layouts that align with our brand and UX guidelines.?Manage Power BI dataset refresh schedules, distribution lists, and access control via Power Automate and Fabric governance tools.?Build semantic models that align with the Medallion architecture and ensure consistent KPIs and metrics across reports.?Use strong SQL skills to optimize queries and ensure efficient refresh and load times.?Ensure compliance with data governance and information security standards, including Row-Level Security (RLS), sensitivity labels, and workspace permissions across Fabric and Power BI environments.?Provide feedback on upstream data models and transformation logic to improve report performance and maintainability.Pay $50-60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Incident Manager - Night Shift

We are seeking an experienced and composed Incident Manager to join our Reliability Engineering & Operations (REO) team. In this role, you will serve as the primary coordinator and driver of the... More escalated incident management process, owning the end-to-end response to Sev1 and Sev2 incidents across our hosted customer environments. You will bridge technical and business stakeholders, ensuring incidents are resolved with urgency and precision, communications are clear and timely, and every incident leaves behind a documented record that feeds continuous improvement. This is a high-visibility, cross-functional role that demands strong situational awareness, calm under pressure, and a command of ITSM principles across incident, problem, and change management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Analyst

This Data Analyst will support internal teams and external customers by helping deliver accurate reporting and data solutions. The role focuses on executing reporting requests, supporting data... More imports/exports, and assisting with data-related tasks under established processes and team standards.Responsibilities include:?Supporting customer and internal requests for reports, data imports, and data exports?Gathering requirements and documenting details in JIRA tickets?Writing and updating SQL queries to support reporting and data requests?Creating and maintaining reports using SSRS and/or PowerBI?Assisting with data validation and basic QA testing?Updating existing documentation and following established data processes?Collaborating with senior analysts and engineers to troubleshoot issues?Adhering to data security, confidentiality, and internal policies?Occasional travel (1?2 times per year) may be requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Incident Manager

20-25/hrInsight Global is seeking out an Incident Manager to sit FULLY REMOTE for a large streaming service. This incident manger will be joining a team of incident & change managers handling the... More operations, networks, infrastructures, and incident communications. This person will provide eyes-on-glass monitoring from within the Direct-to-Consumer product offerings to ensure system availability and will manage any production incidents that occur during their shift. This incident manager will be specifically covering live, sporting events. This individual will lead/assist in recovery and process actions on emergency bridges and ensure that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer impact. This person will take ownership of their assigned incidents starting from inception, resolution, all the way to final problem investigation. The Incident Manager will ensure all incidents receive a post incident review, intended to identify systemic and root cause that requires resolution once the immediate impact is remediated. This person will be working closely with the digital network operations team where they will flip it into recovery and engage the IM team and gather all details of the issue (when it started, what is the impact, viewership). The IM will be responsible for analyzing the viewership data against the metrics to classify the level of severity of the incident. From there, the IM will run through all the aspects of the incident, log it into the ServiceNow system, get on a conference bridge with the fix agents to engage all fixes, track the timeline, and then send out all communications of the incident to the executives. The teams then will begin to troubleshoot the issue (source, internal networks, networks impacted, reception feed interruptions) and document all the communications in layman?s terms (exact issue, who was engaged, who mitigated the issue, how was it resolved) and send it up to the executives through ServiceNow. 40% of their day will be spent handling the incidents. The remaining 60% will be spent handling the day-to-day tasks such as troubleshooting, configuring of infrastructures, monitoring networks, and monitoring the availability and performance of the end-to-end systems. This is a very fast paced, high intensity environment so these candidates need to have strong problem-solving abilities, superb customer service skills, with the ability to adapt and pivot in high stress situations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Licensing Coordinator

Create efficiencies with entering and maintaining data in various systems.Manage the workflow and governance of data.Troubleshoot issues and make necessary corrections to the data and/or the process.... More Review data to ensure accuracy.Ensure data entry processes and procedures are properly documented. Maintain consistent conventions related to data anddocument retention.Prepare and disseminate various reports. This includes reviewing reports and making necessary corrections.Assist with creating training documentation to train team members on processes.Review and prioritize critical requests to ensure business deadlines are met.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less