Job Search Results for Customer Service

Technical Field Associate

Technical Field Advisor, (TFA), is a working field service consultant responsible for maintaining quality standards of the Client field service work, self-performing warranty repairs, environment,... More safety, and the overall performance of crew / contractors on field projects. The TFA is the primary on site guide in assembly, service, and repair of transformers and other work at an electrical substation or power plant. The TFA is responsible for the successful execution of projects, both technically and administratively. The TFA is encouraged to take crucial and/or corrective action for the well-being of the onsite personnel, environment, project, equipment, customer and/or the organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Entry Specialist

Insight Global is seeking a Data Entry / Data Admin Specialist to support customer master data for a global organization. This role is highly detail-oriented and execution-focused, responsible for... More monitoring a shared customer inbox, researching existing records to prevent duplicates, and creating or updating customer records across multiple ERP systems. The specialist will validate customer information such as addresses and documentation, perform routine data quality checks, resolve discrepancies, and communicate updates with internal brands and operating companies across different time zones. This position plays a critical role in ensuring accurate customer setups that directly impact billing and payments, making it ideal for someone who thrives in structured, repetitive work and high-accuracy environments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Field Associate (North East)

Technical Field Advisor, (TFA), is a working field service consultant responsible for maintaining quality standards of the Client field service work, self-performing warranty repairs, environment,... More safety, and the overall performance of crew / contractors on field projects. The TFA is the primary on site guide in assembly, service, and repair of transformers and other work at an electrical substation or power plant. The TFA is responsible for the successful execution of projects, both technically and administratively. The TFA is encouraged to take crucial and/or corrective action for the well-being of the onsite personnel, environment, project, equipment, customer and/or the organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Coordinator

Insight Global is seeking a highly organized and detail-oriented Project Coordinator to support a customer communication and compliance effort.This role will focus on managing outreach to a large... More number of customers, coordinating cross-functional activities, and ensuring timely, accurate, and consistent communication throughout the process.Key Responsibilities?Coordinate and track outreach efforts to a high volume of customers?Schedule and manage customer calls, including coordination with senior leadership and executive stakeholders?Partner closely with internal teams, including Legal, Compliance, and other business units?Coordinate with external legal counsel to ensure communications align with regulatory and legal requirements?Maintain accurate tracking of customer communications, follow-ups, and status updates?Ensure deadlines and response timelines are met across all outreach activities?Support preparation and distribution of customer communications, including emails and call materials?Identify and escalate risks, delays, or inconsistencies in communication or process execution?Provide regular status reporting and updates to leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Marketing Data Analytics/Insights Analyst - INTL India

The Marketing Data Analytics professional will support the development and delivery of advanced analytics and data-driven insights to inform marketing strategy, customer engagement, and revenue... More growth. This role is hands-on and execution-focused, combining analytical problem solving, modeling, and close partnership with marketing and business stakeholders. The ideal candidate is comfortable working with complex data, translating insights into action, and contributing to high-impact marketing initiatives.Key ResponsibilitiesPartner with Marketing and related business teams to define analytical requirements, evaluate feasibility, and support data-driven decision makingAnalyze large, complex datasets to uncover insights related to customer behavior, campaign performance, acquisition, retention, and revenue growthBuild, test, and refine predictive and statistical models to support marketing use cases such as segmentation, forecasting, attribution, and personalizationDevelop dashboards, visualizations, and reporting to communicate insights clearly to both technical and non-technical stakeholdersTranslate analytical findings into actionable recommendations that inform marketing strategy and executionSupport ongoing analytics initiatives by contributing to solution design, documentation, and continuous improvement effortsCollaborate with cross-functional teams including Data, Marketing, Sales, and Technology to ensure alignment and data accuracyApply sound analytical judgment when working with incomplete or evolving information in a fast-paced environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Account Manager - Industrial - Southeast

As the Customer Support Manager/Account Manager on the Industrial team, you are a liaison between the customer and the clients. The CSM is responsible for maintaining the relationship between the... More customer and Client by understanding, implementing, and communicating the needs of the customer to the client?s management. ?Meet/Communicate with Customer on a daily basis to understand their needs.?Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.?Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.?Follow up to ensure personnel and equipment needs for the job at hand.?Follow up to ensure personnel and equipment is available as needs change for the customer.?Coordinate personnel, fleet, and equipment mobilization.?Continuing relationship with customer as more jobs and needs become available.?Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.?Prospecting potential customers/industries and educating them on our services.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AR Specialist - INTL - India

Insight Global is seeking AR Specialists that will join one of our software engineering clients. As a member of the AR team, you will join a collaborative and fast-paced environment. You will create... More invoices, track invoices requiring issuance, ensure timely processing, and perform AR and bad debt reconciliations. You will also communicate with customers to resolve invoice related inquiries and research documentation as needed. You will also work on a cash application and be available to support activity during the APAC, Europe & US PST time (as applicable to your role) during Month and Quarter closes and for training or task review purposes. Responsibilities ? ?Review / Approve Payment terms for Order processing per company policy and escalate and seek approvals when it is not. ?Input Customer Payment plan in Oracle making sure it matches the Purchase Order or Agreement. ?Review billing documents created in Oracle are accurate and match the PO and prepare customer invoices per their specific requirement. ?Dispatch invoices to customers through email or customer portals. ?Reconcile AR to ensure invoices recorded in the GL have been properly dispatched. ?Follow up for payment, respond to customer invoice inquiries and coordinate with Sales Operations, Sales Tax, and Collections. ?Prepare and post journal entries during the month and at period end. ?Perform month end close activities and account reconciliations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Verint Implementation Specialist

? Responsible for providing technical and analytical support to several large contact center sites. ? Utilize unified Workforce Optimization functionality to address a broad range of contact center... More functions.? Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.? Improve Workforce Optimization processes by mapping and analyzing them in near real-time to identify variances, bottlenecks and opportunities to streamline steps.? Responsible for all activities associated with Workforce Management resource and schedule calculation, monitoring and evaluation.? Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.? Provide Contact Center application support and assistance. ? Provide CCaaS application administration support. Identify research process The pay range for this position is $45/hr - $60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Mechanical Engineer- Data Center Design

Insight Global is seeking a Senior Mechanical Engineer ? Data Center Design?for a leading industrial client supporting next-generation data center solutions. This individual will play a critical role... More in the detailed design of containerized and modular data center systems, owning mechanical architecture from concept through manufacturing. The ideal candidate brings deep, hands-on data center design experience, strong SolidWorks expertise, and a proven ability to translate customer requirements into scalable, build-ready engineering solutions. This is a highly visible, customer-facing role with a significant impact on new product development in a fast-growing data center portfolio.Day-to-Day:Lead detailed mechanical design for modular and containerized data center productsOwn data center layouts, mechanical systems, and supporting infrastructureDesign and integrate cooling and air handling systems, including liquid coolingCreate and review manufacturing and fabrication drawingsPerform stress, flow, and thermal calculations to support designsCoordinate with contract manufacturers to finalize component designsCollaborate with drafters and supporting engineers to deliver stamp-ready packagesSupport customer-facing technical discussions and design reviewsEvaluate existing designs and identify improvements for scalability and performanceTravel (~5%) to support manufacturing, design reviews, or customer engagementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Cost Analyst

Insight Global is seeking a temporary Business Analyst to assist a large retail/healthcare client in Deerfield, IL. They will perform work order spend analytics to analyze repair and maintenance... More spend including sites, regions, providers, categories, problem types, and priority levels. Responsible for identifying trends and making recommendations to the team management aimed at lowering overall costs, driving operational efficiency, standardizing processes and improving quality throughout the enterprise.Responsibilities: Assists with developing and implementing program strategies to meet Stakeholder needs.Develops and assesses benchmarking metrics to measure performance or energy consumption and uses the data to analyze program success and opportunities.Works with business owners and stakeholders to review and help prioritize suggested improvements, system enhancements, and resolutions. Escalates the more complex questions but follows up for resolution.Identify and develop data sources to support business requirements/ KPI?s, including measurement analytics and end user reporting.Works with stakeholders to identify functional business requirements and develop process diagrams where needed to drive improvements.Maintains data sets while staying abreast of business trends and demands. Develops processes to validate data accuracy and integrity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less