Job Search Results for Customer Service

AI Product Owner

A large enterprise client of ours is seeking a Product Owner to lead the vision and delivery of a customer facing, AI powered IVR experience. This role will focus on enabling customers to self-serve... More through natural voice interactions while improving customer satisfaction, operational efficiency, and call containment. This individual will serve as a techno functional lead, acting as a key liaison between business stakeholders and technology teams to shape the future of conversational platforms.Key Responsibilities?Own and drive the product vision, strategy, and roadmap for Conversational IVR solutions?Lead end to end delivery, ensuring strategic value, usability, and performance of solutions?Translate business needs into clear technical requirements, including data flows and data structure mappings?Partner with engineering teams to create user stories, define acceptance criteria, and curate the product backlog?Manage backlog prioritization and ensure 1?2 iterations of work are always ready?Balance customer experience, business value, and delivery timelines when making prioritization decisions?Influence key stakeholders across design, planning, and execution decisions?Collaborate closely with frontend and backend engineers, designers, and business partners in an agile environment?Define and track data driven metrics to measure and benchmark solution success?Drive product launches and coordinate cross functional execution across the enterprise?Play an active role in continuous optimization and process improvements?Provide leadership, technical guidance, and mentorship within the product domainBehavioral Competencies?Effective Communication: Clearly articulate complex technical concepts to diverse audiences?Leadership: Make informed decisions, take ownership, and lead by example?Collaboration: Foster strong cross functional partnerships and resolve conflicts constructively?Problem Solving: Apply analytical thinking and creativity to solve complex challenges?Adaptability: Thrive in fast changing environments with evolving priorities?Customer Focus: Use customer insights and feedback to drive continuous improvement?Strategic Thinking: Stay current on industry trends and emerging technologies?Negotiation Skills: Align stakeholders and communicate a unified, actionable perspective$50-60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Engineer ? INTL Germany

Inspire prospective clients by explaining strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.Lead... More and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the Application team.Share insights from clients with the Product Management and Engineering teams such that client feedback is incorporated into our products.Navigate competitive objection handlingTranslate business needs expressed by our clients into technical work projects in collaboration with other team members.Create assets to explain features of our quantum applications and other quantum products.Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.Lead client discovery sessions for business-oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the Application teamPartner with marketing, developer relations and business development to grow awareness of the company in the world at large.Attend industry conferences, as needed, to talk to client and support our booth activities.Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and conference activities.This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always come first.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Development Lead

A large retail company is seeking a Salesforce Development Lead to drive the technical direction, architecture, and development of our Salesforce platform. This role is central to transforming how we... More connect with customers across sales, service, and digital channels, with Salesforce at the heart of that evolution. You will oversee a team of Salesforce Developers, delivering scalable, secure, and high-performing solutions aligned with enterprise strategy?combining hands-on technical expertise, strong leadership, and the ability to translate complex business needs into elegant, maintainable solutions.In this position, you will lead and mentor a team of developers while providing technical guidance, coaching, and code reviews; develop and deploy custom solutions using Apex, Lightning Web Components, Visualforce, and Flows; and collaborate with technical architects to design scalable, user-focused solutions across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud that drive measurable business outcomes. You will integrate Salesforce with telephony systems to enhance customer service capabilities, partner with Product, Technical Architects, and DevOps teams to ensure delivery excellence, enforce development standards, version control, and CI/CD best practices while leading troubleshooting of technical issues, maintain architecture patterns, data models, and comprehensive documentation, manage workload and release quality, support the broader Salesforce transformation program, ensure compliance with data governance and security requirements, and stay ahead of platform updates to evaluate and adopt new features as appropriate.Pay Rate: $75-$80/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Helpdesk Technician (Tues-Sat 12AM-9AM CST)

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Applications Activation Analyst

Insight Global is seeking an Application Activation Analyst for one of our large agricultural clients. This role supports the activation, configuration, and ongoing use of customer-facing... More applications by ensuring accurate setup, thorough quality assurance, and responsive support. This role will require a candidate who is detail-oriented, comfortable working across multiple systems and tools, and able to manage competing priorities in a fast-paced environment. This position involves collaborating with internal teams and communicating clearly with producer and retail customers to resolve issues, support enhancements, and deliver a smooth, reliable user experience.Key Responsibilities:- Configure and activate customer access within applications and online platforms- Perform QA testing for product enhancements and validate accurate setup- Support producers and retail customers with clear, solution-focused communication- Follow documented processes precisely while managing multiple tasks and prioritiesPartner with internal teams to resolve issues and support ongoing improvementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Engineer

Inspire prospective clients by explaining strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.Lead... More and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the Application team.Share insights from clients with the Product Management and Engineering teams such that client feedback is incorporated into our products.Navigate competitive objection handlingTranslate business needs expressed by our clients into technical work projects in collaboration with other team members.Create assets to explain features of our quantum applications and other quantum products.Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.Lead client discovery sessions for business-oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the Application teamPartner with marketing, developer relations and business development to grow awareness of the company in the world at large.Attend industry conferences, as needed, to talk to client and support our booth activities.Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and conference activities.This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always come first.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Manager / BA

This role sits at the intersection of product strategy, business analysis, and technology enablement. As a Product Manager / BA within Institutional Solutions, you will help shape and deliver a new... More portfolio of B2B products by listening to customer needs, defining core capabilities and requirements, and partnering closely with engineering and business stakeholders. Depending on experience and strengths, this role may lean more heavily toward product vision and roadmap ownership, business analysis and requirements definition, or technology and platform capability definition. All profiles share a common goal: turning institutional customer needs into scalable, high-quality products and services. This role is ideal for someone who understands how business, product, and technology work together to create meaningful customer experiences. Pay for this role is between $50-$60 an hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Help Desk Support

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, and will likely end up in the 11:30 AM-8 PM EST shift. Compensation: $16-$20 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Field Associate

Technical Field Advisor, (TFA), is a working field service consultant responsible for maintaining quality standards of the Client field service work, self-performing warranty repairs, environment,... More safety, and the overall performance of crew / contractors on field projects. The TFA is the primary on site guide in assembly, service, and repair of transformers and other work at an electrical substation or power plant. The TFA is responsible for the successful execution of projects, both technically and administratively. The TFA is encouraged to take crucial and/or corrective action for the well-being of the onsite personnel, environment, project, equipment, customer and/or the organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

BAS Branch Manager

Insight Global is seeking a Branch Manager to lead operations for a commercial Building Automation Systems (BAS) division supporting major clients across North Florida. This individual will take... More ownership of all active projects, balancing hands-on project oversight with estimating, financial management, and customer relationship development. The ideal candidate brings deep BAS experience, understands low-voltage system installations, and has grown from the field into leadership. This role offers strong earning potential through profit-based bonuses, significant autonomy, and the opportunity to grow and shape a regional market.Oversee all BAS projects within the branch (30+ active projects at a time)Manage projects ranging from $500k-$5milLead and support superintendents and project coordinators (21 direct reports)Coordinate with estimating teams to develop accurate pricing and proposalsMaintain financial health of projects (budgets, margins, forecasting)Conduct regular job site visits to ensure quality, safety, and schedule adherenceBuild and maintain strong customer relationships with major clientsSupport business development and help grow the regional marketTravel locally for site visits and customer meetings (occasional overnight if needed)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less