Job Search Results for Customer Service

Data Entry Specialist - REMOTE

We are seeking a detail-oriented Data Entry Specialist to join our team. This role involves performing high-volume, repetitive data entry tasks, ensuring accuracy and efficiency in updating sensitive... More information. You?ll play a key role in supporting team members and maintaining data integrity across our systemsKey Responsibilities:-Enter and update data in legacy systems. -Process a high volume of requests received primarily via email; occasional phone calls may be required to confirm or assist with requests.-Ensure accuracy and attention to detail when handling sensitive information -Collaborate with team members to meet deadlines and maintain a positive, productive work environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Inventory Asset Manager

Oversee field operations related to asset management, including asset tagging, tracking, and reporting. Ensure compliance with client requirements and internal processes.Key... More Responsibilities:?Supervise field teams performing asset tagging and inventory management.?Coordinate with stakeholders to ensure timely completion of asset-related tasks.?Maintain accurate records of assets using designated tools?Monitor compliance and address any discrepancies in asset data.?Provide regular updates and reports to leadership on asset status and field activities.?Support open enrollment and survey communications as needed.Qualifications:?Experience in asset management or field operations preferred.?Strong organizational and communication skills.?Ability to lead teams and coordinate multiple projects simultaneously.?Proficiency with asset tracking tools and reporting systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Manager, IT Service Delivery ? Field Operations

The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental... More field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives. As a technical leader overseeing both individual contributors and people managers, this resource will help ensure our onsite and field support teams operate at a high level and consistently advance the broader goals of our IT Support Model. The role will be 80% people management and 20% hands on technical. It will be managing a team of 20 resources located at various practices as Site Managers and Tier 2 support. Travel will be heavier up front as you get acclimated with the team. ? Reports to Director, IT Service Delivery; adhering to all Service Delivery processes and procedures. ? Supervise day-to-day performance of onsite practice IT Support resources, providing guidance, coaching, and support to drive accountability and excellence. ? Act as the primary escalation point for complex IT issues requiring onsite intervention, collaborating closely with the Service Desk team. ? Consistently keeps the customer experience at the center of process creation, team leadership, and day-to-day operations. ? Manage third-party vendor relationships to supplement onsite support where needed, including contract negotiation and performance monitoring. ? Coordinate with the end user computing team to ensure onsite resource cooperation in desktop lifecycle management schedules and standards. ? Work with vCIO and other stakeholders to align onsite activities with Practice IT roadmaps and organizational objectives. ? Establish and monitor KPIs and SLAs for field operations, consistently seeking improvements in service delivery and process efficiency. ? Develop, implement, and enforce policies and procedures for onsite IT support and incident management that address practice nuances, while still following larger service delivery processes. ? Ensure physical installation, configuration, and troubleshooting of physical technologies devices and various IT hardware at each location. ? Oversee onboarding and offboarding processes for onsite IT staff, including training, performance assessments, and career development. ? Maintain effective communication channels between the field team, internal IT leadership, and practice stakeholders. ? Ensure compliance with security, privacy, and regulatory requirements for IT operations in the field. ? Coordinate logistics for IT equipment shipments, moves, and installations as practices open, close, or relocate. ? Drive a culture of customer service, continuous improvement, and operational excellence within the field team. ? Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Telecommunicator (CSR)

Day to Day Responsibilities?Call handling experience: o6?8 calls per hour ? 50+ calls a day?Serve as a trusted first point of contact, actively listening with empathy and assessing caller needs while... More helping to de escalate emotional situations.?Collect and accurately document essential information to support intake, triage, and care coordination.?Clearly explain next steps, set expectations, and provide guidance or pre arrival instructions when appropriate.?Identify and respond to urgent situations, including potential life threatening risks, self harm, or harm to others, escalating appropriately to ensure safety.?Monitor availability and status of field and virtual care resources and respond promptly to emergency alerts and support requests.Pay for this position is $18/hr while on contractWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

HCM Benefits Administrator

Our client is seeking an HCM Benefits Administrator to independently manage and administer employee benefits programs, including health & welfare, retirement (401k), and leave of absence. This role... More partners closely with employees, vendors, Payroll, and HR to ensure accurate benefits administration and compliance with federal and state regulations.ResponsibilitiesAdminister employee benefits programs (health & welfare, voluntary benefits, and/or 401(k))Serve as Tier II support for escalated employee benefits issuesAct as liaison between employees and third-party benefits vendorsAdvise employees on eligibility, coverage, and benefit options across multiple statesAudit benefit changes and enrollment updates in HRIS and payroll systemsEnsure compliance with ERISA, HIPAA, COBRA, PPACA, FMLA, and applicable lawsSupport Open Enrollment planning, coordination, and communicationMaintain benefits records and complete required legal and state documentationRecommend updates and improvements to benefits websites and vendor toolsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Outbound Outreach Specialist

We are seeking an experienced Outbound Outreach Specialist to support one of our PBM clients. This role is heavily phone-based and focused exclusively on outbound calls to provider offices to obtain... More additional clinical and administrative information required for medication review and authorization workflows.This position is ideal for candidates who are comfortable on the phone, detail-oriented, and experienced working in healthcare environments involving providers, insurance companies, or PBMs.Key Responsibilities?Make outbound calls only 10+ outbound calls per hour to physician and provider offices?Contact providers to request and collect: oAdditional clinical informationoDiagnosis detailsoMedication informationoSupporting documentation aligned with PBM guidelines?Clearly explain outreach purpose and guide provider offices on required information?Accurately document all call outcomes and details in internal systems?Perform heavy data entry while maintaining accuracy and compliance?Follow established call scripts, outreach guidelines, and training protocols?Collaborate with internal teams to ensure timely and complete information captureWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Outbound Outreach Specialist

We are seeking an experienced Outbound Outreach Specialist to support one of our PBM clients. This role is heavily phone-based and focused exclusively on outbound calls to provider offices to obtain... More additional clinical and administrative information required for medication review and authorization workflows.This position is ideal for candidates who are comfortable on the phone, detail-oriented, and experienced working in healthcare environments involving providers, insurance companies, or PBMs.Key Responsibilities?Make outbound calls only 10+ outbound calls per hour to physician and provider offices?Contact providers to request and collect: oAdditional clinical informationoDiagnosis detailsoMedication informationoSupporting documentation aligned with PBM guidelines?Clearly explain outreach purpose and guide provider offices on required information?Accurately document all call outcomes and details in internal systems?Perform heavy data entry while maintaining accuracy and compliance?Follow established call scripts, outreach guidelines, and training protocols?Collaborate with internal teams to ensure timely and complete information captureWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

HLA Support

A client of Insight Global is looking to bring HLA support on to the team. This person will be helping with mortgage loan processing and focusing on on VOEs/VOIs, HOI and payoffs to start. Estimated... More pay 20-22/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provider Network Analyst

We?re hiring 3 analysts to support hands-on provider network design and optimization. This role focuses on evaluating primary and specialty care providers in specific markets, assessing network... More performance and competitiveness, and translating data into actionable recommendations. The ideal candidate has applied experience building or assessing provider networks, strong analytical skills (especially in Excel), and the ability to clearly articulate insights that inform real network decisions?not just reporting outputs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Implementation Analyst

An employer is seeking an Implementation Analyst to join their growing Health and Welfare Direct Client Implementation Team. The Implementation Analyst will be responsible helping this company meet... More and exceed client expectations by supporting consumers on our best-in-class HR software and services. They will be on a team of 4-6 people.? Configure benefits enrollment sites via company's proprietary platform? Test client sites to ensure proper functionality and quality? Import data into system using excel/comma delimited templates? Audit large datasets using excel formulas (VLOOKUP, CONCATENATE, etc) Implementation Process:Phase 1: Discovery and collecting requirements -- cloning the site, pulling together documents, client will send plan documents and legal paperworkPhase 2: Requirements process: take clients documents and translate, adding logos, site theme to match clientPhase 3: When requirements are done: you will get handed requirements documents, navigate the screens, building plans (configuration)Phase 4: Writing test plans, script baseline to follow and show variations of classes and ratesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less