Job Search Results for Customer Service

Remote Call Center Representative - Part 2

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Travel Claims Associate

Insight Global's client is hiring Travel Claims Associates to support customers filing travel-related insurance claims. In this fully remote role, the Travel Claims Associates will play a critical... More part in helping travelers navigate unexpected disruptions by reviewing coverage, processing claims, and providing clear, compassionate support throughout the claims process.Day to Day:Review and adjudicate travel insurance claims (trip cancellation, interruption, delay, medical, baggage, etc.)Interpret policy coverage and explain benefits clearly to customersCommunicate with customers via phone and email to obtain information, provide updates, and explain claim outcomesRequest and review documentation to support claim decisionsFollow internal workflows to ensure timely, accurate claim resolutionMeet productivity and quality standards while delivering a positive customer experiencWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Client Services Support

Day to Day Responsibilities: A client of Insight Global is looking for a Client Services Support individual to join their team. The Concierge Partner is primarily responsible for providing the... More company?s clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for clients (ie. account creations, project access and new engagement tasks).Essential Functions: ?Customer SatisfactionoService Level Agreements (SLAs)?Ensure 15min response, follow-up and resolution SLAs are being met.oProvide the highest level of customer service to further solidify the relationship with clients by:?Assistance with logging into the system, navigating the interface and performing specific tasks.?Guidance on advanced features such as searching and exporting.?Troubleshoot and resolve support issues.oHave a passion for speaking to client, with expertise in the following areas:?Security awareness of caller/user identification and approval polices.?Client advocacy when collaborating with other teams and keeping the client updated on resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Leave of Absence (LOA) Specialist

Our client is seeking a Leave of Absence (LOA) Specialist to support end-to-end administration of employee leave cases, including FMLA, state leaves, disability, military, and personal leaves. This... More individual will partner closely with employees, managers, HR, Payroll, and third-party vendors to ensure compliance and a smooth leave experience.Responsibilities:Manage LOA cases from intake through return-to-work using a third-party platformTrack leave timelines, documentation, and update employee status in OracleCoordinate payroll and benefits activities (Paid Parental Leave, STD waiting periods, PTO, state disability supplements)Ensure compliance with FMLA, state leave laws, USERRA, HIPAA, and company policiesRespond to employee and manager LOA inquiries via inbox/ticketing systemPartner with HR, Employee Relations, Payroll, and vendors on escalations and complex casesResolve pay discrepancies and audit leave-related terminationsGenerate basic reports and support process improvementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Engineer (Customer Experience) - INTL India - EOR

Compensation:15 to 25 LPA - Exact compensation may vary based on several factors, including skills, experience, and education.A Fortune 100 retail client of Insight Global is looking to hire elite... More Data Engineers to join their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This Data Engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Travel Claims Associate

Insight Global's client is hiring Travel Claims Associates to support customers filing travel-related insurance claims. In this fully remote role, the Travel Claims Associates will play a critical... More part in helping travelers navigate unexpected disruptions by reviewing coverage, processing claims, and providing clear, compassionate support throughout the claims process.Day to Day:Review and adjudicate travel insurance claims (trip cancellation, interruption, delay, medical, baggage, etc.)Interpret policy coverage and explain benefits clearly to customersCommunicate with customers via phone and email to obtain information, provide updates, and explain claim outcomesRequest and review documentation to support claim decisionsFollow internal workflows to ensure timely, accurate claim resolutionMeet productivity and quality standards while delivering a positive customer experiencWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Traveling Seasonal POS Install Technician - 100% Travel

We are seeking a Field Technician to provide service and customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors... More or technical problems and determining proper solutions.This role pays between $25-32/hourSkills & Responsibilities? Self-Manage: Manage new project launches from start to finish ensuring thorough training and efficient execution during the implementation phases.? Be Accountable: Whether you are documenting procedures, installing hardware on-site, or training a customer remotely be someone your teammates can rely on.? Product Expert: Be the expert in the field by maintaining a comprehensive understanding of our software, hardware, and know-how to troubleshoot when stuck.? Customer Service: Demonstrate exceptional customer service to clients both remotely and on-site. Going above and beyond for clients is the ONLY option.? Time Management: Complete all client implementations and training according to department standards and project scope.? Creativity: As a frontline team member, you will be expected to continuously provide unique ideas to improve our product, process, and overall client experience.? Effective Communication: The ability to communicate with all third-party vendors, including all hardware vendors? Professionalism: The Field Implementation Manager is the true representative of our client and should conduct themselves in a professional manner.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Call Center Representative

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

C-UAS Sr. Service Engineering Lead

Insight Global is seeking a Sr. Service Engineering Lead to supervise field teams (3?4 Field Service Representatives) responsible for installation, integration, and sustainment of C-UAS equipment... More (jammers, radios, mounts, sensors, software, and more). This role will entail hands on technical leadership, field execution, customer engagement, and lifecycle sustainment to ensure system readiness and long term operational success. What you'll do: ?Team Leadership & Supervision: oSupervise, mentor, and help schedule 3?4 Field Service Representatives (FSRs) responsible for C UAS installations, integration, and sustainment. oConduct field coaching, performance feedback, task assignment, and escalation management to ensure high quality and timely execution. oMaintain safety, certifications, and field readiness; coordinate training and on boarding for new FSRs.?System Installation, Integration & Deployment: :oOwn on site installation success for Dedrone by Axon systems, including mounting sensors, radars/cameras, networking equipment, and ancillary hardware across varied environments (rooftops, open terrain, event venues, secure facilities). oOversee wiring, cabling, PoE, grounding, and integration with customer networks, comms, and third party sensors or countermeasures. oValidate site surveys, lead site acceptance testing, and ensure installations meet defined success criteria.?System Configuration, Testing, and Handover:oConfigure systems and integrations per site requirements; perform end to end system testing, calibration, and performance validation. oAuthor and maintain installation reports and handover documentation; ensure customers and ops teams are trained on system use and maintenance.?Operational Sustainment & Upgrades: oOwn sustainment activities: firmware/software updates, preventive maintenance, health checks, and remote diagnostics. oPlan and execute retrofits, field upgrades, and component replacements; coordinate spare parts and logistics with supply chain. oDrive reliability improvements and root cause analysis for recurring field issues.?Customer Technical Liaison:oAct as senior on site technical point of contact for customers during installs, events, and sustainment engagements. oProvide customer training, operate as escalation technical resource, and support service contract deliverables and SLAs.?Collaboration:oWork closely with engineering, product, deployments, and customer success to relay field findings, influence product/firmware priorities, and ensure smooth transition from deployment to sustainment. oCoordinate with program managers and account teams on schedules, risk mitigation, and resource planning.50-70% travel, remote work when not traveling.Hourly: 60-68/hr Salary: 135,000-155,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Traveling Part Time POS Install Technician - 100% Travel

We are seeking a Field Technician to provide service and customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors... More or technical problems and determining proper solutions.This role pays between $25-32/hourSkills & Responsibilities? Self-Manage: Manage new project launches from start to finish ensuring thorough training and efficient execution during the implementation phases.? Be Accountable: Whether you are documenting procedures, installing hardware on-site, or training a customer remotely be someone your teammates can rely on.? Product Expert: Be the expert in the field by maintaining a comprehensive understanding of our software, hardware, and know-how to troubleshoot when stuck.? Customer Service: Demonstrate exceptional customer service to clients both remotely and on-site. Going above and beyond for clients is the ONLY option.? Time Management: Complete all client implementations and training according to department standards and project scope.? Creativity: As a frontline team member, you will be expected to continuously provide unique ideas to improve our product, process, and overall client experience.? Effective Communication: The ability to communicate with all third-party vendors, including all hardware vendors? Professionalism: The Field Implementation Manager is the true representative of our client and should conduct themselves in a professional manner.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less