CALL CENTER STAFFING AGENCY

Get Instant Access To Thousands Of The Most Skilled Call Center Professionals

Insight Global is a leading call center staffing agency that matches you with the most qualified, skilled, and pre-vetted call center professionals within 2 weeks.

Are you a job seeker? Apply for open positions here

Questions? Call us toll-free: 855-485-8853

Whatever Type(S) Of Call Center Staffing You Need… We’ve Got You

Contract

Need to recruit a top-tier call center expert on a short-term contract? We’ll help you find the perfect fit.

Contract-to-permanent

We help you secure a call center professional who’s got the work ethic & culture fit for a long-term to permanent position.

Permanent

From entry-level to C-suite, we help you find the skillset you’re looking for that will become a difference-maker for your team.

See What Our Clients Have To Say

While our partnership with IG is newer, we’ve had nothing but positive experiences. We’ve been able to operate transparently as partners & feel supported by IG. The IG team has acted quickly when needed & has remained flexible for us as our needs change.

Bre G.

NIKE, Inc.

Insight Global is always in tune with my needs & works diligently to find the right candidates; not just a volume of candidates.

Shawn B.

T-Mobile

Insight Global’s team aided in making a seemingly impossible task possible. They provided valuable insights in the conception & architecture of how we’d tackle a large hiring push & through close partnership, they pivoted & worked with us as needs changed.

Tim S.

Macy’s Inc.

My contacts at Insight Global have been friendly, helpful & listen to our needs. They have been flexible & helpful when short timelines were provided them. The candidates provided were qualified & teachable.

Rayna W.

Kellogg Company

Insight Global has been great to work with–getting us qualified candidates SO quickly that have been perfect culture fits for our team. We tried to fill some of these positions on our own for months, & Insight Global helped us fill them in under a week!

Cassie F.

Frontline Education

The Simple, Stress-Free Way To Hire The Best Call Center Talent

The benefits of working with a call center staffing company like Insight Global are endless. But here are a few that really stand out to the customer service hiring managers we work with:

  • Gain access to high-performing call center professionals who are skilled in customer service, documentation, interactive voice response (IVR) systems, managing average handle time, and more
  • Find your next call center professional in 14 days or less
  • Don’t pay a dime until you hire your top-tier call center professional
Hire Top Call Center Professionals
Illustration of three professionals who were recruited by a call center staffing agency.

FAQS

How does a call center staffing agency work?

Insight Global connects qualified call center professionals with companies that require their talents. First, our call center staffing team reaches out to the potential hire and gets an idea of their skills, experience, and goals. Once we understand their qualifications, we match them with open positions at your company. Insight Global also offers support throughout the interview and hiring process, ensuring that both the call center professional and the company are a good fit for each other.

What are the benefits of working with Insight Global?

Insight Global is a leading staffing agency that puts people first. When you work with us, you work with recruiting and staffing professionals that truly care about you. We have the resources and connections to help you hire top talent or land a new job without breaking a sweat.

How quickly can you staff my open position?

Depending on interview availability and decision-making, we typically identify and screen candidates in 24-48 hours. Onboarding for consultant assignments takes as little as 1-3 days, but the typical timeframe for interviews, onboarding, and in the door working is 1-3 weeks.

Where is Insight Global located?

Insight Global is an award-winning staffing company headquartered in Atlanta, GA. We have 70+ offices located throughout the United States, Canada, and United Kingdom and are more than able to meet your staffing or consulting needs, in person or remote. View our office locations.

Do you staff remote/work from home jobs? Other jobs/industries/sectors?

Yes! We offer contract, contract to permanent, and direct placement talent solutions for in-person, hybrid, or remote positions. Whether you’re a job seeker or hiring manager, we’re ready to help.

In addition to call center staffing, we recruit and place candidates in a variety of customer service roles at many different companies. We also serve many different industries/sectors beyond customer service.

Can you help a candidate get set up to work remotely?

Absolutely! Whether a candidate needs help connecting to your company’s VPN, getting access to their new devices, or understanding your company’s remote work policies, our team is more than happy to assist.

Staffing Resource Center

Our staffing resource center runs the gamut–from team culture to retention to hiring, interviewing and onboarding. Read on to learn how you can improve employee engagement, productivity, and the all-important bottom line.

20 Interview Questions for Call Center Candidates

20 Interview Questions for Call Center Candidates

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Use these 20 strategic interview questions to find the right call center employees for your company.

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40+ Best Customer Service Representative Interview Questions

40+ Best Customer Service Representative Interview Questions

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Continue reading for useful interview questions to help find the right customer service representative for your company.

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Hiring a Remote Customer Service Representative: Job Description, Salary, & More

Hiring a Remote Customer Service Representative: Job Description, Salary, & More

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Hiring a remote customer service representative will help your company achieve its customer service goals. Learn tips to create your job description, including salary and qualifications.

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Top 11 Customer Service Skills (For Managers and Candidates)

Top 11 Customer Service Skills (For Managers and Candidates)

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Explore a list of the most important customer service skills to learn more about the qualifications for customer service roles.

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Why We’re Your Partner for Success

When you partner with us, you don’t just “work with a temp company.” You connect with a team of real people who are here to help guide you through your good days and bad. Whoever you are and wherever you come from, you matter to us and we have your back.

Office Locations

Insight Global is an award-winning staffing company headquartered in Atlanta, GA. With 70+ offices spread across over 35 U.S. states, the District of Columbia, Canada, and United Kingdom, we are more than able to meet your staffing and consulting needs, in person or remote.