Call Center Staffing Agency
Hire Call Center Talent
Your call center is the backbone of your business, supporting both your internal teams and your customers. To ensure exceptional service and representation, you need the best talent on your team.
That’s where we come in.
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Find your perfect hire today
Hire Faster, Retain Longer with a Call Center Partner
Your call center keeps the business going by providing support to your internal teams or to your customers.
You need the best talent representing your company and providing excellent customer service.
Fast and Scalable
As a leading staffing firm in the US with special access to candidates, we can find you the exact talent you need in as little as 2 days.
Customized Hiring
Our dedicated team takes the time to understand your unique requirements and culture. We match you with candidates who not only possess the necessary skills, but who also align with your company values.
Retention Focus
We believe in building long-term relationships with both our clients and candidates. Our engagement strategies ensure that your new hires feel valued, supported, and motivated to succeed.
Support that Scales with Your Business in Every Season
We understand that your business needs can fluctuate. Whether you’re a startup experiencing rapid growth or an enterprise scaling for seasonal support, we can provide the right talent, fast.
We Quickly Find the Right Call Center Talent for You
We know how important it is that you find the right people to work in your call centers. They reflect your culture, values, and care for customers—and you want to retain them. Here is how Insight Global can add value when you use us as a call center staffing agency.
Values-Driven Recruitment
Your agents represent your company’s brand, so they should align with your values. We match candidates with your company’s unique culture and mission top of mind.
Multilingual
You want your customers to feel supported in every way. We find agents who speak the language you need to support your customer base.
Flexible Solutions
We customize solutions to your needs whether you need to find onshore, nearshore, and/or offshore staff to work onsite, remote, or with hybrid work options.
24/7 Support, Local or Global
We can hire to ensure continuous coverage for your call center operations to meet any time zones you’re looking for.
Seasonal Support
We adapt to your fluctuating needs, whether it’s seasonal peaks or long-term growth.
Special Expertise
We’ve supported building out call centers across teams, companies, and industries for any specialty. Whatever type of call center agent you need, we can staff it.
Your People, Our Priority
From one to thousands, we’ve got you covered.
No matter the size of your team or the volume of calls, we can provide the right number of agents to meet your needs.
Grow your team seamlessly.
Convert temporary or contract workers into full-time employees as your business expands, ensuring a smooth transition and continuity of service.
Elevate Your Call Center with Professional Services
Enhance customer
satisfaction
Implement strategies to build customer lifetime value, reduce call handle times, increase first-call resolution rates, and maximize ROI.
Achieve operational efficiencies And cost savings
Optimize your call center operations with automation, identify cost-saving opportunities, and streamline processes to improve efficiency.
Boost team morale
And meet goals
Foster a positive and inclusive work environment, enhance employee engagement, and empower your team to achieve business goals.
Staffing Resource Center
Our staffing resource center runs the gamut – from team culture to retention to hiring, interviewing and onboarding. Read on to learn how you can improve employee engagement, productivity, and the all-important bottom line.
Top 11 Customer Service Skills (For Managers and Candidates)
By
Explore a list of the most important customer service skills to learn more about the qualifications for customer service roles.
40+ Best Customer Service Representative Interview Questions
By
Continue reading for useful interview questions to help find the right customer service representative for your company.
20 Interview Questions for Call Center Candidates
By
Use these 20 strategic interview questions to find the right call center employees for your company.
FAQS
How does a call center staffing agency work?
Insight Global connects qualified call center professionals with companies that require their talents. First, our call center staffing team reaches out to the potential hire and gets an idea of their skills, experience, and goals. Once we understand their qualifications, we match them with open positions at your company. Insight Global also offers support throughout the interview and hiring process, ensuring that both the call center professional and the company are a good fit for each other.
What are the benefits of working with Insight Global?
Insight Global is a leading staffing agency that puts people first. When you work with us, you work with recruiting and staffing professionals that truly care about you. We have the resources and connections to help you hire top talent or land a new job without breaking a sweat.
How quickly can you staff my open position?
Depending on interview availability and decision-making, we typically identify and screen candidates in 24-48 hours. Onboarding for consultant assignments takes as little as 1-3 days, but the typical timeframe for interviews, onboarding, and in the door working is 1-3 weeks.
Where is Insight Global located?
Insight Global is an award-winning staffing company headquartered in Atlanta, GA. We have 70+ offices located throughout the United States, Canada, and United Kingdom and are more than able to meet your staffing or consulting needs, in person or remote. View our office locations.
Do you staff remote/work from home jobs? Other jobs/industries/sectors?
Yes! We offer contract, contract to permanent, and direct placement talent solutions for in-person, hybrid, or remote positions. Whether you’re a job seeker or hiring manager, we’re ready to help.
In addition to call center staffing, we recruit and place candidates in a variety of customer service roles at many different companies. We also serve many different industries/sectors beyond customer service.
Can you help a candidate get set up to work remotely?
Absolutely! Whether a candidate needs help connecting to your company’s VPN, getting access to their new devices, or understanding your company’s remote work policies, our team is more than happy to assist.
Is Insight Global Better Business Bureau (BBB) accredited?
Yes! See our BBB rating and accreditation.
Office Locations
Insight Global is an award-winning staffing company headquartered in Atlanta, GA. With 70+ offices spread across over 35 U.S. states, the District of Columbia, Canada, India, and United Kingdom, we are more than able to meet your staffing and consulting needs, in person or remote.
Hire Call Center Staff
Questions about working with a call center staffing agency? Call us toll-free: 855-485-8853