An International Staffing & Professional Services Company Serving Lowell, Massachusetts

Insight Global is looking for Prior Authorization Certified Pharmacy Technicians to work fully remote in support of one of our large healthcare clients. Within this role, this person will provide patient care by removing the barriers to medication access. Working with insurance companies and clinician offices to facilitate approval of medications through prior authorizations. Working with patients and a variety of funding sources such as foundations, or directly through manufactures to obtain financial assistance for high dollar co-pays. Provide phone support to patients by navigating a variety of pharmacy dispensing systems to adjudicate claims, refill medications, and increase adherence in patients. Below are the key responsibilities for this role:?Directly communicate with insurance companies to facilitate the approval of medications.?Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.?Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.?Review prescriptions with doctors’ offices to ensure optimal care of the patient.?Keep complete and accurate records of patient communications.?Assist patients in the management of their pharmacy insurance claims.?Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.?Communicate directly with patients over the phone to assist them in all aspects of medication compliance.?Research and investigate information to enable strategic decision-making by others.?Manage, organize, and update relevant data using database applications.?Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.?Identify trends, resolve problems; recommend improvements; implement change.?Actively participate in process improvement initiatives.?Act as a value-added business partner to stakeholders throughout the organization.?Protect organization’s value by keeping information confidential.?Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.?Minimal in or out of state travel may be required.?Perform other duties as assigned. Hourly Pay Range: $20/hr-$22/hr based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

An employer in the life sciences industry is looking for an Automation Operations Lead to oversee and drive all automation-related operations and incident management across their environment. This individual will be responsible for owning the full lifecycle of automation incidents, ensuring SLA adherence, and leading a team of automation operations resources to deliver consistent, high-quality support. This role sits at the center of operations, acting as the bridge between business stakeholders, automation teams, and engineering, ensuring that automation processes are stable, efficient, and continuously improving. This role is highly fast-paced and requires someone who can operate in real time, especially during critical business periods such as monthly and quarterly close cycles, where automation reliability is essential. On a typical day, the Automation Operations Lead will spend a significant portion of their time reviewing incoming incidents, assessing priority levels, and ensuring tickets are properly triaged and assigned across a team of offshore automation resources. They will actively monitor automation runs, failures, and SLA metrics, while stepping in to guide the team through complex or high-impact issues. Another portion of their time will be spent engaging with business stakeholders to understand process impacts, communicate status updates, and escalate recurring failures that require deeper investigation. The remaining time will be dedicated to partnering with development teams and automation engineers to drive root cause analysis, implement long-term fixes, and improve overall system stability. This individual will oversee an automation ecosystem heavily built on UiPath, with additional exposure to tools such as Power Automate and cloud platforms like AWS. They will be responsible for managing automation processes end-to-end, ensuring proper handoff to production, and maintaining ongoing monitoring and performance oversight. In situations where automations are failing repeatedly, this person will be expected to ask the right questions, challenge the root cause, and push toward permanent solutions rather than temporary fixes. They will also ensure that all work is tracked through proper ticketing channels, that incidents are documented and resolved in alignment with SLAs, and that reporting is clear and actionable for both technical and non-technical audiences. This role requires strong leadership and accountability, as the Automation Operations Lead will be responsible for driving performance across a team that focuses on execution but relies on this individual for direction, prioritization, and structure. Success in this role will be defined by the ability to stabilize automation environments, reduce incident volume over time, enforce operational rigor, and effectively communicate across technical teams and business stakeholders. The ideal candidate is someone who brings a strong foundation in automation (particularly UiPath), combined with hands-on experience in operations and incident management within enterprise environments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

A large eCommerce retailer is looking 4 Recruiting Coordinators to join their team. This person will be responsible for helping with back-office responsibilities mostly including scheduling and tracking candidates throughout the hiring process in their applicant tracking system (Greenhouse) and working closely with the Staffing team to share new applicants and ensure follow-up with candidates . The ideal candidate must have a strong customer service orientation, be detail oriented and have some administrative type of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.