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This role serves as the functional lead for the Sustaining function, directing the day-to-day work of junior engineers and contract resources ? including task assignment, prioritization, and quality review. It does not carry formal HR reporting responsibility.Key Tasks and Responsibilities: Serve as technical lead for the Sustaining function, owning intake, triage, prioritization, and resolution of escalated (Tier 2) customer issues. Deliver clean, well-tested defect fixes, patches, and maintenance releases following best practices and coding standards. Review fixes authored by junior engineers and contractors, gating patch quality and assessing regression risk before release to customers. Independently investigate customer-reported defects ? analyzing logs, telemetry, crash dumps, and field data to isolate root cause and implement a durable fix. Drive rapid resolution of incoming customer issues against defined response and resolution service-level targets, escalating to Tier 3 or engineering owners when required. Participate in and coordinate the on-call rotation, leading response for high-severity production incidents and completing post-incident reviews. Develop and maintain technical documentation, root-cause write-ups, known-error records, and knowledge-base articles that enable Tier 1 to resolve issues without escalation. Mentor, direct, and review the work of junior engineers and contract resources, assigning cases and building their diagnostic capability. Partner with Customer Support, Quality, and Product Engineering to reproduce issues, feed recurring defects into the product backlog, and prevent repeat escalations. Analyze case and defect trends to identify systemic problems, and propose engineering or process changes that reduce escalation volume over time. Proactively identify and pursue improvements to the application without being asked ? self-directed investigation of the codebase, telemetry, and support history to surface reliability, performance, usability, and supportability weaknesses before they generate customer escalations. Build the business case for those improvements ? scoping, sizing, and prioritizing optimization and hardening work, then implementing it directly or driving it into the product backlog through to release.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

As a Senior DevOps Engineer, you will take full ownership of the DevOps function for the Qubit Fulfillment Platform, a warehouse automation application that operates 24/7 globally. You will design, build, and operate the Azure infrastructure, deployment pipelines, and automation that product squads depend on to release safely and frequently. You will own the tooling and standards that make that possible, from infrastructure as code through to release orchestration and environment provisioning.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Position SummaryMicrosoft’s Cloud Operations & Innovation (CO+I) organization is seeking an experienced L3 Data Center Deployment Technician to support large-scale data center expansion, network deployment, operational support, and AI infrastructure initiatives across Microsoft’s global data center footprint.This is a senior-level, hands-on technical position focused on the deployment, troubleshooting, and support of critical network and compute infrastructure in hyperscale environments. The ideal candidate will have extensive experience in new-build data center deployments, network infrastructure implementation, and advanced troubleshooting of production environments.This role requires individuals who can independently diagnose and resolve complex issues, support high-priority escalations, and maintain deployment momentum during business-critical operational events. Candidates should be comfortable working in rapidly changing environments and partnering with engineering, operations, and deployment teams to ensure successful project execution.Due to the growing importance of AI infrastructure, candidates with experience supporting GPU networking environments and large-scale compute deployments are highly desired.Key ResponsibilitiesNetwork Deployment & Infrastructure SupportDeploy, install, validate, and troubleshoot network infrastructure in active and new-build Microsoft data centers.Support front-end and back-end network deployment activities, including network stamp deployments and capacity expansion projects.Perform installation, testing, and troubleshooting of switches, routers, optics, copper cabling, and fiber infrastructure.Support large-scale deployment programs while ensuring adherence to quality, safety, and operational standards.Conduct post-deployment validation and connectivity testing to ensure infrastructure readiness.Advanced Troubleshooting & Operational SupportAct as an L3 escalation resource for complex deployment and production issues.Troubleshoot Layer 1 through Layer 3 networking issues involving hardware, optics, cabling, and connectivity.Quickly identify root causes, develop corrective actions, and drive issues through resolution.Support critical operational events and high-priority escalations without impacting deployment schedules.Partner closely with Network Engineering, Operations, and other technical teams to resolve infrastructure issues.GPU & AI Infrastructure SupportSupport deployment and operational activities within GPU-enabled and AI-focused data center environments.Assist with implementation and troubleshooting of GPU back-end networking infrastructure.Support validation and operational readiness of AI and machine learning compute clusters.Troubleshoot network connectivity challenges associated with large-scale compute environments.Data Center OperationsPerform rack-and-stack activities for network and compute infrastructure.Complete hardware break/fix activities, upgrades, refreshes, decommissions, and lifecycle management tasks.Investigate and resolve fiber optic and copper cabling issues.Support deployment, relocation, and installation efforts across multiple data center locations.Maintain accurate documentation and asset tracking throughout deployment projects.Schedule & Work EnvironmentStandard schedule is Monday through Friday, 9 hours per day (approximately 45 hours per week).Must be flexible to adjust shifts, schedules, and start times based on business needs, deployment windows, and operational priorities.Opportunities for overtime are available, with technicians able to work up to 60 hours per week based on project demand and business requirements.Must be comfortable working in active construction, deployment, and production data center environments.Travel between Microsoft data center locations may be required depending on project needs and deployment schedules.Ability to support occasional after-hours maintenance windows, escalations, and critical operational events.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.