Job Search Results for help desk

Insight Global is seeking an individual for a 12-month contract to work onsite in Clayton, MO, during normal office hours (8 AM - 5 PM) at one of our IT clients. These individuals will assist with... More the addition of 1,000 new PCs and be responsible for providing hardware and software support, troubleshooting, imaging, and patching for workstations, laptops, and printers for internal teams. This role will offer desktop support in a multi-site environment and evaluate and document hardware and software configuration procedures. Additionally, this role will update documentation in SharePoint related to change management and processes. This role includes a customer-facing component where the technicians will educate users on the proper usage of company hardware and applications. They will also coordinate with suppliers, vendors, and external support staff to maintain systems. There is a chance that they will be driving up to 20 miles per day from site to site, all local locations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an AV Specialist for our client in Phoenix, Arizona. Responsibilities for this position include:Providing first-level audiovisual (AV) support for college events,... More conferences, and classes.Installing and configuring AV equipment, including microphones, speakers, projectors, screens, PTZ cameras, control panels, and displays.Performing basic installation tasks such as cable pulling, terminations, rack fabrication, wire management, labeling, soldering, and crimping.Reading and interpreting AV system drawings, signal flow diagrams, and installation schematics.Setting up, testing, and staging AV systems and components.Troubleshooting, diagnosing, and resolving basic AV equipment and system issues.Assisting with maintenance and repair of AV systems, including low-voltage audio, video switching, and control systems.Maintaining accurate records, logs, and documentation using modern office software and tools.Monitoring inventory, scheduling maintenance, and supporting project timelines and deadlines.Gathering, analyzing, and summarizing data for reports and decision-making.Researching industry trends, emerging technologies, and best practices in the AV field.Providing excellent customer service and effective communication to support faculty, staff, and event participants.Adhering to safety protocols when using ladders, lifts, and hand/power tools; capable of lifting up to 50 lbs.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be... More instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure.Functional Responsibilities for this position include:To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems.Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly.Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance.To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times.Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly.Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company.Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates.Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback.Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections.Accurately following ITIL process and procedure guidelines for managing workload.Role Requirements include:The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following:Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction.Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience.Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies.The key competencies for this position include:Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates.Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries.Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment.Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents.Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes.Implement and configure back-end technology for conference rooms and A/V setups.Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The ITSM Problem Manager role is a subject matter expert (SME) focused on the stability and resiliency of externally hosted services that have been integrated with the companys environment. She or he... More will liaison business, technical organizations, and vendors; independently providing consultation services following ITIL framework processes for the following areas: Change Oversight, Problem Management and Disaster Recovery. The team member will consult during assessments to review hosted environments to ensure system resiliency and availability of services. Team member will concentrate on integrity of processes used by vendors, identify gaps and discuss/implement mitigating solutions. She or he will create/maintain playbooks and vendor support escalation information. The team member will provide oversight of vendor planned changes and ensure no disruption of production environment resulting in customer impact. The PSL will consult and provide feedback/input related to SLAs creation during contract negotiations, and drive vendor adherence to existing SLA terms and Compliance Standards. The team member will facilitate daily video/teleconference meetings involving many participants, and leading individuals outside your group to understand and determine Root Cause (RC) of vendor service problems. Analyze and report trends, identify non-functional and business risks/gaps associated with vendor service Availability, Stability, Resiliency, and Disaster Recovery capabilities. Identify Single Point of Failures, determine mitigation plans and track opportunities for improvement leveraging operational excellence processes. This role will be responsible to create solid written business cases and collecting KPIs and SLA information to create and deliver presentations to senior leaders that propose recommended solutions and process improvements needed to achieve greater overall system stability and resiliencyWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality. pay range is between 15/hr - 20/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Friday-Sunday 4:00pm-4:00amSeeking a Robotics Service Technician to join the humanoid product ecosystem of a leading robotics company. This position will be responsible for daily robot and system... More operation, repairs, maintenance, and spare parts management. In addition, this role is focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and potentially training other team members. 75% repair replacements, 25% documentation. Responsibilities also include:Report daily status of robots and connected equipmentPerform all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts managementDocument processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ's, training plans, and any other materials needed to maximize system uptimeCreate status reports, dashboards, Pareto charts, and other analyses to show key metricsRecord and document system performance, issues, and suggestions for improvementWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Desktop Technician I plays a crucial role within the IT Depot Team, focusing on the preparation and deployment of computer devices for end users. This position is vital for ensuring the accurate... More and timely configuration, coordination, and shipment of IT equipment, thereby supporting the overall IT onboarding process.Key Responsibilities:Prepare and configure computer devices for deployment following standard imaging and setup procedures.Update and maintain records within the Service Management platform.Collaborate with the IT onboarding team to manage logistics and ensure timely delivery of devices to end users.Utilize Microsoft Intune and Active Directory for device and user profile management.Provide basic troubleshooting and support for hardware and software issues as required.Compensation:$18/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve... More software, hardware, O365 and mobile device issues. This position will also be responsible for some conference room set up as well as desk moves. Occasional travel to other locations will be required a few times a year. The ideal candidate will have a desktop technician background possessing high quality customer service skills. This position is looking to start the first week of May.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Lead a small team of functional troubleshooting support technicians-Triaging and remediating tickets-Handling ticket escalations-Generating reports and conducting analysis of Help Desk... More activities-Communicating with technical and functional teams to remediate issues-Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions-Supporting configuration management process-Drafting and delivering end user communications, briefings, and creating/maintaining a help desk knowledge base120-140KWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. *Escalation point of issues or services forwarded from the IT Help Desk that may... More require hands on or onsite support *Answering IT requests via phone, email and walk-ins *Track request through call and incident tracking software (Autotask/Service Now) *Manage and resolve requests and as needed escalate calls using incident management system *Analyze, coordinate, and deliver timely and accurate problem resolutions for end users *Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less