Job Search Results for help desk

Job DescriptionA client near Colorado Springs, CO is looking for a Information Technology Specialist I to join an existing program. This candidate will primarily function within Special Access... More Programs (SAP) supporting several different DoD agencies. This role will support day-to-day activities within these Collateral, Sensitive Compartmented Information (SCI) and Special Access Programs. The type of support provided will range from basic tier 1&2 help desk functions, to hardware/software system configuration, upgrades and modifications, or maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation. The ideal candidate will have 2+ years of experience in an enterprise, DoD environment, and will be well versed in Information Technology on both network and systems troubleshooting.Pay Range: 89K-99KExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable lawWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an IT Support Technician to join one of our clients in Juneau, AK to help support multiple projects some to include maintaining first tier support of internal employees to... More solve incidents and to troubleshoot in order to maximize incident avoidance. Responsibilities will include but are not limited to: Daily monitoring of help desk, MS Exchange and Office 365Manage daily monitoring of the ticket queue, MS Exchange, MS 365, preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modificationsProvide basic support and troubleshooting to include:oPassword resetsoPrinter configurationsoBreak/fix instructionsoTicket routing and escalation to Level 2 and Level 3 supportCompensation:$31.25/hr to $48.07/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Support Spectrum Enterprise sales professionals by configuring, processing, and expediting order, contract, and quality control activities for complex orders. Ratify complex orders for completeness,... More accuracy and commission eligibility, and provide pre and post-sale monitoring, escalation and resolution support. Subject matter experts with the Enterprise end to end sales and ordering process; provide guidance and help-desk support to sales professionals, Order Operations, Client Services, and Service Delivery personnel to improve order accuracy and accelerate the sales and ordering process. Point of contact working with key stakeholders from partner teams to identify, develop, and initiate resolution plans with defective opportunities throughout all stages of the sales & ordering process.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related... More issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a mixed-methods User Experience (UX) Researcher, youll have the opportunity to shape the research culture on this emerging UXR team, while informing product strategy and design through all phases... More of product development. Your focus as a will be to investigate user needs and behaviors at both strategic and tactical levels. Through primary research as well as product analytics, market research and desk research where appropriate, you will uncover patterns, motivations, and opportunities that guide product and design decisions. Youll collaborate closely with product managers, designers, engineers, ResponsibilitiesIdentify and prioritize high impact research opportunities across the product lifecycle in collaboration with product team (UX, PM and Eng), ensuring alignment with business goalsDesign and execute research studies using a variety of methods (surveys, in-depth interviews, diary studies, etc) to explore user needs and pain pointsSynthesize findings into actionable recommendations to help cross-functional stakeholders make informed decisionsCommunicate findings through reports, artifacts, presentations and workshopsAdvocate for user-centered thinking and contribute to shaping Rings research culture.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A retail employer in the Cincinnati area is seeking a Team Lead for their facilities dispatch team. Reporting directly to the Operations Manager, this resource will lead a team of 12 dispatchers for... More IoT refrigeration maintenance. Responsibilities include:- Supervising, managing, and directing the activities of Facilities Management Support Resources.- Working with Customer to provide Deliverables as outlined herein during the Term.- Understanding, adhering to, and supporting adherence to Customer Facilities Management monitoring and support standards and applicable policies and procedures, as provided in writing by Customer.- Gain knowledge of Customers Facilities Management policies, procedures, tools, and systems and apply it to the supervision and training of the FM Team.- Coordinate Services with Customers personnel.- Communicate and escalate issues as in a timely manner.- Ensure the Services satisfy Customers business needs by aligning to the specifications of this Statement of Work.Complete Deliverables:(a)Reviewing and maintaining weekly employee and FM Team productivity reports using Customer systems and tools(b)Monitoring feedback channels and ensuring information is regularly reviewed with FM Team members(c)Providing weekly summaries to Customer on FM Team composition, performance, and productivity(d)Scheduling and coordinating Services in accordance with Customers requirements, as communicated to Service Provider in writing(e)Establishing, assigning, and tracking of shifts and schedules for FM Team members(f)Coordinating assigned activities as required by Customer and the programWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Senior ServiceNow Security Developer to join the team of one of their top clients in the Insurance space. This person will be a vital member of the security team,... More providing technical expertise in ServiceNow with a focus on Security Operations and Vulnerability Management. This role supports internal team "stakeholders" pushing ServiceNow security principles to production. You will create automated security workflows for incident triage, enrichment, containment actions, and reporting, as well as develop playbook automation and Security incident response (SIR) and Vulnerability response (VR). Candidates will collaborate with other teams and team members to ensure integration with other security systems and processes, and develop and maintain relevant documentation. An ideal candidate will positively impact the team by providing the latest ServiceNow technologies and best practices, analyze incidents and events to provide actionable security advice, and work with the security team to uncover vulnerabilities and maintain security platforms. Daily activities do not stop here, as candidates will develop knowledge base articles, and even helping train Help Desk staff on IT security tools. The candidate will work to implement all security platforms (CrowdStrike, Zscaler, Obsidian) while providing advice on security controls, and testing new technologies. This will be in support of the implementation of key security platforms participate in incident response activities. If you are a true SME in the Security space within ServiceNow, please consider applying for this role!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeing a Configuration Lab Technician to focus on the deployment of technology for various clients. This person will be supporting external clients to configure and reimage their devices. The... More ideal candidate is someone who is passionate about technology and has experience in imaging, data transfer, documentation, and has worked within IT ticketing services prior.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking an ambitious and energetic self-starter to join our dynamic IT team as a Network Administrator. Under the supervision of the Senior Network Administrator, the Network Administrator... More will be responsible for the daily operation and administration of a data center in a Microsoft Windows Active Directory / Microsoft Office 365 environment. The Network Administrator will be a key support partner and must have strong diagnostic and troubleshooting skills. This position requires hands-on experience with supporting users with application and network connectivity issues. The Network Administrator must have a solid understanding of all networking and operating system concepts, excellent problem-solving skills to diagnose programs, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with work orders. Troubleshoots and maintains Windows Servers in a VMWare environment. Maintains a strong knowledge of basic network fundamentals. Documents processes of all projects to ensure future review and understanding. Collaborates with the broader team to brainstorm and create new systems. Stays educated on the leading edge of administration and support practices. Updates job knowledge by studying state-of-the-art administration tools, techniques and computing equipment, participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations. Monitors and maintains network stability and security. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We seek a skilled Senior IT Systems Administrator to play a critical role in managing and securing our IT infrastructure. This position is ideal for a self-starter with extensive experience in hybrid... More Microsoft environments, security, automation, and troubleshooting.The ideal candidate will have expertise in managing Hybrid Active Directory, Microsoft Exchange, Proofpoint email security, Microsoft Defender for Endpoints, and Windows Server environments, along with strong problem-solving skills and attention to detail.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less