Job Search Results for help desk

A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. Tis resource will be responsible for escalations from the Tier 1... More support team. They will be working with accounts and incoming working tickets. They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to execute great communication with the team when issues arise or give updates when needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's clients, a large insurance company, is hiring for a Front Desk Receptionist in Huntsville, AL. The responsibility of the Front Desk Receptionist position is to serve as the... More primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to: ? Answer, screen, and direct telephone calls? Maintain telephone system and agency directory? Process incoming and outgoing mail; deliver outgoing mail to Post Office Box? Morning walk-through checklist? Maintain the reception area and conference rooms (clean and book rooms)? Maintain kitchen area clean refrigerator, coffee pots and dishes, refresh snacks, turn TV on/off? Maintain copy rooms? Maintain inventory and order office supplies as needed? Liaison for office supplies such as shred company, coffee company, Office Max, FedEx, UPS,? Maintenance, etc.? Answer basic policy owner/policy benefit questions and handle change requests? Occasionally may act as administrative support for financial representatives/staff as needed? Complete and/or assist with projects as assigned by the Office Manager/Director of Operations? Order lunch for meetingsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- 2+ years (and no more than 4 years) of IT and Customer Service-related education - Experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc)- ie. can open and close... More an active ticket - Help desk experience both in person and virtually - Experience with Windows and MacOS, Microsoft office suite and or a Windows networking environment - Active Directory Experience - Strong communication skiills, both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team members -A customer service orientation with a passion for IT Support and a desire to grow in a collaborative environmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting in upstate new york. This position is 95% remote with about once a... More month requiring you to be onsite in Ithaca. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A premier Oil and Gas company is seeking a Helpdesk Support Analyst to sit onsite at their office in Birmingham, AL. This person will be responsible for providing 100% phone support for 10K+ users... More across multiple locations. They will be responsible for working through tickets coming through Jira and resolving a variety of medium to more complex technical issues. Some of the common issues they will resolve will be around password resets, remote access issues, troubleshooting MS application related issues, Active Directory, Citrix, and network connectivity issues. The candidate needs to have great customer service, go getter attitude and comfortable working in a fast-paced environment. Based on knowledge and years of experience, this position offers a pay range of $18-20/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Technical Service Lead is an IT Support professional with the technical capability to Resolve and assist in resolving IT related issues in person plus via email, phone and remote access. This... More Technical Service Lead role within the IT Services team has a wider Privilege Account access capability and permissions than a Service Analyst and therefore has additional and uplifted Technical and Documentation Responsibilities plus personal Accountability requirements. In addition, this role provides guidance in the technical, people and process domains to other members of IT Services. This is key to enable the IT Services team to deliver a highly effective, premium customer service.In common with the other members of IT Services organization the Responsibility to manage the throughput of information in ITs service operation toolset ensuring information entered in to systems is accurate and of high quality is also key to this role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Contributes to the IT Support job family in a support capacity.Helps configure, install, maintain and upgrade computer systems hardware and software.Performs a broader set of tasks to provide... More operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.Pay rate is dependent upon years of experience and ranges from $19/hr-$22/hr.This position is fully on-site Monday - Friday, 10am-7pm EST (first 2 months are training)We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an IT Support Technician to join one of our clients in Juneau, AK to help support multiple projects some to include maintaining first tier support of their TRAM... More system.Responsibilities will include but are not limited to:-Conduct daily oversight of TRAM systems and services. -Deliver first-level support to end users through phone, email, tickets, or in-person interactions. Monitor the ticket queue, SaaS applications, and Microsoft 365 services. -Perform preventative maintenance tasks such as wire management, testing, labeling, routine software upgrades, deletions, and modifications. -Oversee daily monitoring of the ticket queue and Point of Sales software, along with preventative maintenance activities including wire management and modifications. -Provide fundamental support and troubleshooting, including: Printer configurations Password resets Break/fix instructions Ticket routing and escalation to Level 2 and Level 3 supportCompensation:$21.63/hr to $24.04/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer in the Carlsbad, CA area is looking for an IT Operations Analyst III to join their team to sit on-site in Boston, MA or Carlsbad, CA. The successful candidate will play a pivotal role in... More optimizing and managing IT operations to ensure maximum efficiency, reliability, and security across the organization. This position involves providing advanced Level 2 and Level 3 support for line-of-business applications, including Office 365 administration, Okta, Entra, SharePoint, Veeva, and Cayosoft account creation. Responsibilities also include diagnosing and resolving complex technical issues, monitoring system performance, supporting high-profile meetings such as inspections, audits, and data readouts, and implementing strategic improvements to enhance our IT infrastructure and end-user support. In later months of this position, this individual will help support and serve as the primary contact for MSPs and vendors, evaluate performance, manage contracts, and collaborate with procurement teams to optimize support processes and ensure seamless integration with internal IT functions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

DAY TO DAY:? Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications... More that are linked to these.? PROBLEM solve and identify solutions to non-standard requests.? DOCUMENT and communicate effectively in order to ensure timely resolutions.? SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);? Assesses and interpret customers' needs and requirements.? TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;? TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.? SUPPORT and assist with Vendor Access Requests.? TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.? DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.? Analyze technology solutions options and provides feedback to appropriate parties.? Maintain with all IT policies and procedures required.? TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.? Run through the testing process a clinical staff members would process through a patient case file in a day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less