Job Search Results for help desk

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the... More technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global s largest banking clients is seeking 15 Service Desk position that are responsible for first and second level user support. In addition to providing basic Level 1 support, this... More position provides support for issues typically considered to be more complex. Interacting directly with bank teammates, the Technical Support 1 fields initial requests for service and incidents through live calls and work tickets, resolving most support issues first call without having to escalate the issue or hand off the issue to another technician or team. This role: supports and executes equipment configurations and setups; meets all assigned SLAs, department goals, and objectives; engages with and/or escalates to other support teams as appropriate. The successful candidate must have the ability to perform well in fast-paced environments, great listening and communication skills, strong troubleshooting and analytical skills, and an aptitude for supporting a broad array of computing needs. A foundational knowledge of IP and basic network connectivity and communication are required. The ability to work independently as well as in a collaborative team environment is necessary.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Help Desk Specialist to join one of our clients in Fallon, NV. This role is fully onsite. Maintains smooth operation of local area, world wide and virtual private... More networks (VPN). Plans, evaluates, and coordinates installation and/or reconfiguration of hardware and software elements of data and/or voice communication network. Maintains technical expertise in all areas of networks and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc. May propose solutions to management to ensure all communications requirements based on future needs and current usage, configuring such solutions to optimize cost savings. Prepares or ensures that appropriate network documentation exists, including operational instructions. Provides regular monitoring and network analysis regarding short- and long-range planning for in-house systems. May coordinate third-party maintenance for network equipment. May design network or portion of network that include selection of hardware and software packages.Compensation: $33/hr to $40/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A financial institution in the Atlanta area is seeking a Service Desk Specialist to join their team. The Service Desk team answers/closes an average of 1000 calls per month. The Service Desk... More Specialist is responsible for providing timely support for user identified errors and system alarms and alerts. They will troubleshoot and restore technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. They escalate issues as necessary and maintain frequent interaction with all types of end-user customers. The Service Desk Specialist is also responsible for ordering, tracking and receiving hardware/equipment. Must be effective in interpersonal communications and problem solving, providing superior customer service at every level from staff to senior/executive management. Essential Functions: *Provide support for user identified issues *Troubleshoot and restore technical service and equipment *Analyze, identify and diagnose issues *Answer Phone calls *Create Tickets *Create Notifications *Order Parts *Receive Parts *Consolidate Month End Reports *Reset Various Passwords *Communicates with colleagues and members We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large global retail company headquartered in downtown Denver, Colorado is looking to hire an Tier II Help Desk Technician to join their team. This person will be responsible Tier 2 troubleshooting... More and support, new hire setups, imaging and some backend troubleshooting, managing approximately 20- 60 tickets a week thru Service Now. This individual will be joining a team of 4 sitting on site 5x per week at the corporate HQ. General expectation is for this individual to be on site Monday thru Friday (dependent on projects and initiatives- more time in office may be required or more flexibility may be granted). Our client is looking for someone who is hungry to grow their knowledge base in a large, values driven organization. An active individual with a passion for the outdoors is a huge plus as this aligns with the company culture. This is a 6 month contract-to-hire opportunity with a pay range between $25/hr and $28/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role may be entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This individual will be initially completing basic level II service desk responsibilities. These include incoming calls (about 20/day), handling tickets, resetting passwords, troubleshooting, etc.... More Once this individual flips permanently, they will move toward field service responsibilities such as break/fix, swapping PCs, etc. while still maintaining and completing the service desk tasks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer in Central KY is looking for a Service Desk Specialist for an opportunity that will be required to work a hybrid schedule (60% onsite). This candidate will be responsible for providing... More over-the-phone IT support to internal employees; and resolving tickets in ServiceNow. Resolution time and customer satisfaction are the most important indicators for performance within this role, though 250 tickets per month (after 6 months and hands on training) will be ideal. The ideal candidate will have experience setting up accounts in MS Office Suites and Active Directory, enabling BitLocker, troubleshooting issues within MS Outlook, and have the ability to effectively and efficiently provide solutions to a wide array of IT inquiries. This position will be a hybrid schedule. This position is a 5-month contract-to-hire opportunity with a compensation ranging between $19-$23/hr based on experience and will be expected to work 9am-6pm Monday-Friday.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An international law firm spanning across the US/Europe/Asia is looking for a Service Desk Analysts to join their 365, 24x7 Level 2 Service Desk for roughly 3000+ end users. This analyst will sit... More onsite in the Boston office 5 days a week. This role will primarily focus on 1st level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-38/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Service Desk Manager to support a service desk delivery project supporting the state of Virginia. This position will be a long-standing project that will supporting... More third parties accessing state support. We can pay $25-35/hour depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton... More power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure & MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less