Job Search Results for help desk

Insight Global is looking for a senior service desk analyst. Candidates will serve as the primary escalation point for Tier 1 and Tier 2 analysts for complex or non-standard incidents. They will... More independently resolve advanced incidents involving hardware, software, mobile devices, Microsoft 365 services, line of business apps, and contact center system while performing deep technical troubleshooting, root cause analysis, and permanent solution implementation. Candidates will support device imaging, application deployments, endpoint configuration, patching, and advanced workstation issues as required. ? Develop, maintain, and enhance technical knowledge base content, SOPs, and internal documentation. ? Analyze ticket trends and operational data to identify recurring issues and recommend process or technology improvements. ? Contribute to operational reporting and service desk metrics to improve performance and customer experience. ? Participate in major incident response, including coordination, communication, and after-action reviews. ? Partner with infrastructure, network, application, and security teams to improve resolution at the service desk level. ? Participate in service desk projects and operational initiatives (e.g., Kanban board optimization, process refinements). ? Provide thought leadership for procedure and policy adjustments that improve KPIs and the customer service experience. Pay: 32-36.hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Service Desk Analyst role, under the direction of the IT Service Desk Manager, shall ensure that the computer users receive appropriate assistance with technology related incidents and... More questions.?Ensures that all trouble calls and emails are answered in a prompt, courteous and accurate fashion.?Ensures that calls and emails are handled with Information Security best practices in mind.?Diagnoses of Hogan Lovells IT incidents and troubleshoots accordingly. ?Follows up on backlog tickets on a daily basis. ?Escalates trouble calls to resolver groups or to Service Desk leadership when necessary. ?Utilizes the Hogan Lovells Service Management tool to enter IT tickets so that issues may be tracked.?Setup and maintenance of users? mobile devices.?Coordination and completion of workstation moves, installations, PC replacements, etc., as necessary, especially with relocations. This will require the imaging of Windows machines.?Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices, etc.?Assists with the setup and support of video conferences and audio/visual technology for meetings typically through Zoom or MS Teams.Targeting a $21 an hour pay rateWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking to hire a Service Desk Technician to join their Integrated Operations Center. This team specializes in level 1 and some level 2 triage and is the first level of... More escalation for all IT issues. The right candidate will be looking to learn, excel, and grow on this team with excellent communication and customer service skills coupled with an understanding of the importance of service desk's role in the organization. The role will entail being onsite 5 days a week for the training period, and then will move to a hybrid work environment. Must be comfortable working overnights and weekends.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Service Desk Analyst in the Birmingham, AL area. You will be tasked with supporting tier one issues for the client?s enterprise service desk. You will partner closely... More with end users via chat, email and phone to understand any technical issues they are experiencing and troubleshoot accordingly. Issues could include network connectivity, O365 issues, hardware problems, password resets, etc. You will partner with tier 2 teams as needed for escalations and field teams for any onsite related issues. You will utilize ServiceNow for ticketing and document each incident accordingly to provide necessary updates. Additional tasks will include updating knowledge-base articles, identify trends/ root cause analysis for persistent issues, and aid with process improvements when needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Service Desk Technician in a contract to hire hybrid 3 days a week engagement in the Greater Philadelphia area. The right candidate will be looking to grow... More their career long term with this organization. They will be providing level 1 troubleshooting services across the organizations stores and enterprise users. This team provides coverage 7 days a week aligned with store operating hours. Must be able to work 1 day on the weekends and onsite 3x a week as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Service Delivery & Incident Management?Serve as the primary point of contact for IT support across phone, email, ticketing system, walk-up, and deskside channels?Log, categorize, prioritize, and... More document tickets with clear and actionable information?Diagnose and resolve incidents and service requests in alignment with defined SLAs?Determine impact, urgency, and priority for incoming requests?Escalate issues to Tier 2 or specialized teams when necessary, ensuring proper documentation and handoffTechnical Support?Troubleshoot issues across laptops, desktops, mobile devices, and telephony tools?Provide support for Microsoft 365 applications (Teams, Outlook, OneDrive, Office suite)?Assist with password resets, MFA issues, account unlocks, and access-related requests?Support hardware setup and troubleshooting (docking stations, monitors, peripherals)?Provide remote support using enterprise-approved tools?Troubleshoot internal/custom applications and escalate appropriatelyOperational Judgment & Collaboration?Use independent judgment to determine resolution vs escalation path?Act as an escalation support resource for peers when needed?Collaborate with teammates and senior analysts on complex or high-impact issuesContinuous Improvement & Documentation?Identify recurring issues and trends through ticket analysis?Contribute to knowledge base articles, SOPs, and user documentation?Provide feedback on process improvements and tooling gaps to leadershipService Desk Excellence?Manage personal ticket queue and workload to meet SLA targets?Participate in rotating 24x7 coverage, including off-hours as needed?Maintain professionalism and high-quality customer communication in all interactionsPay: 27-30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking a jack-of-all-trades Service Desk Technician who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect... More for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech.30-32/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Role Description:AdventHealth is rolling out a major redesign of its MyChart patient portal and is expanding its Service Desk team to support an anticipated increase in patient call volume. The... More MyChart Service Desk Analyst will serve as the first point of contact for patients who need assistance accessing and navigating their online health portal. This role is ideal for individuals who enjoy helping others, have strong communication skills, and thrive in a customer-focused environment.Day-to-Day Responsibilities: On a day-to-day basis, analysts will answer inbound calls from patients experiencing issues with portal access, password resets, account lockouts, navigation questions, family account linking, and other basic technical concerns. Team members will guide patients through troubleshooting steps, provide clear and professional support, and ensure a positive customer experience while resolving issues as efficiently as possible.Analysts will document all interactions within ServiceNow, create and manage support tickets, and escalate more complex issues to Tier 2 or Tier 3 support teams when necessary. Success in this role requires the ability to multitask, learn new systems quickly, remain calm under pressure, and communicate effectively with patients who may be frustrated, confused, or unfamiliar with technology.This is a fast-paced, high-volume support environment where customer service, reliability, and professionalism are critical. While technical skills are helpful, AdventHealth is primarily looking for candidates who are dependable, coachable, patient, and genuinely enjoy assisting others. The ideal candidate will be comfortable spending the majority of their day on the phone, adapting to changing priorities, and serving as a positive representative of AdventHealth during an important patient-facing initiative.Schedule Requirements (check tracker): Candidates will be assigned a schedule prior to startSchedules may include days, evenings, overnights, and weekendsNeeds to be thoroughly vetted before submissionSchedule flexibility is required Location: Orlando, FLOnsite first 2-3 weeks for comprehensive training (Monday-Friday, 8am-4:30pm) Fully remote after training following assigned scheduleTraining Schedule:Monday-Friday, 8am-4:30pmWeek 1: Training will be onsite.Week 2: The first half of the week will be onsite, with the second half transitioning to remote training.Week 3 (if needed): If additional training is required, we may extend into a third week, which would be conducted remotely.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a IT Service Center Tech to join their team in Nashville, TN. During this 3 month contract this candidate will be responsible for resolving end user calls... More and/or work orders in a timely professional manner & maintain continuous communication within the department and our end users.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in Kent, Washington is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. This role will be responsible for troubleshooting internal applications and technology,... More dealing with about 20 tickets a week. They will also be involved with wiping old technology - including iPads, hardware, and PC's. The ideal candidate will have 3-5 year's experience in a helpdesk role, and be comfortable with ticketing systems, Windows deployment, and Active Directory, Microsoft Exchange.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less