Job Search Results for help desk

Insight Global is seeking a Level 2 Software Support Specialist to provide software support for our enterprise printers. This role involves managing and coordinating support tickets through... More ServiceNow (SNOW), determining whether issues can be resolved internally or need to be escalated to the services, application, or networking teams. They will be coordinating with service providers and internal teams to schedule hardware and software fixed and managing ticket delegations. This person will provide software support for Canon enterprise printers by manage and coordinating approximately 150 support tickets per week. To do this, they will utilize ServiceNow to track and resolve issues and collaborate with various teams to ensure timely resolution of support tickets. Initially work fully onsite, with the potential to transition to a hybrid schedule (2 days onsite).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This Field Technician will be supporting our clients Corporate Restaurant working to install new equipment. The restaurant environment can be dirty so this person needs to be willing to get their... More hands dirty when resolving issues. In this position, the Field Technician will also help to manage and ensure the best customer experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our client is seeking a Helpdesk Analyst to join their team. This will be levels 1-3 support and will be 75% on phone/virtual support and 25% hands on support. The environment for support is Windows,... More Active Directory, 0365, and must be comfortable working across multiple different platforms. A basic level of networking experience is also required. You will receive tickets through Jira, as well as from phone and emails/chats. A very strong level of customer service is required as you will be supporting all layers of the business including executives and C-suites. This role can pay anywhere from 20-25 hourly depending on exp.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Understand and debug hardware and Linux OS and Windows related issues.Datacenter knowledgeRacking equipment, cabling both copper and fiber ethernetHave a basic understanding of networks and the... More principles behind itExperience implementing technology.Ability to learn new technologies quickly.Strong computer skills especially with the Microsoft Office Suite.Strong/proactive work ethicsStrong Oral and written communication skillsExperience understanding and communicating technical information to non-experts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Slot Technician has a proven electronics background with at experience in a technical role. This position is responsible for the servicing, installing, converting, upgrading and preventative... More maintenance of all gaming equipment. The Slot Technician position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to a Technical Field Supervisor. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day:Insight Global is seeking 1 IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end... More users, coordination resolutions for end user issues, and follow-up to end user related IT problems and ensure a resolution.Provide technical support onsite and over the phone for CustomersSoftware and network issues on laptops and desktopsTroubleshooting and resolving issues with software and printers.Create and manage ticketsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Pay range: $29-32/hourThis individual will provide technical support while being in charge of the status of all incidents and requests, reporting to the PC Support Supervisor and the Sr. Manger of IT... More End User Support. They should proactively identify, research, and resolve technical problems. They will be in charge of configuring laptops for new hires and break-fix, image works stations, inventory of equipment, update tickets, mobility support, and any other duties assigned by the team.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a skilled and customer-oriented IT Field Service Technician to provide technical support across 3 locations in Illinois. As an IT Field Service Technician, you will play a vital role... More in ensuring the seamless operation of our information technology systems, resolving technical issues, and delivering excellent service to our end users. Responsibilities include but are not limited to:? Respond to IT support requests from end users across multiple locations.? Diagnose and resolve hardware and network issues efficiently. ? Perform routine maintenance, upgrades and repairs on computers, printers, and other IT equipment.? Install configure and troubleshoot software applications and operating systems.? Assist in setup, configuration, and maintenance of network infrastructure.? Maintain accurate records of IT service requests, resolutions, and equipment inventory.Effectively manage and prioritize IT support requests across 3 locations in FLWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Understand and debug hardware and Linux OS and Windows related issues.Datacenter knowledgeRacking equipment, cabling both copper and fiber ethernetHave a basic understanding of networks and the... More principles behind itExperience implementing technology.Ability to learn new technologies quickly.Strong computer skills especially with the Microsoft Office Suite.Strong/proactive work ethicsStrong Oral and written communication skillsExperience understanding and communicating technical information to non-experts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Remote Hands Specialist will assist all data center customers by providing "best in class" customer and technical support. The Remote Hands Technician will work with and support all customer... More demands. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Specialist will also assist other members of the Operations Team ensuring 100% uptime to all customers.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less