Job Search Results for Customer Service

REMOTE HRIS Analyst

- A customer is seeking a fully remote HRIS Analyst. This role will serve as a strategic partner between HR, Payroll, and IT, ensuring HR processes are aligned with enterprise IT standards for... More security, auditability, and scalability. This role is critical in helping modernize and streamline HR systems while maintaining strong relationships with HR and Payroll stakeholders. - The ideal candidate brings a consulting mindset, deep technical expertise in UKG Pro with ADP and LMS integrations, and the ability to navigate complex organizational dynamics. Success in this role requires the ability to build trust, understand current-state processes, and guide teams toward more standardized, secure, and efficient future-state solutions. - Partner closely with HR and Payroll to understand existing processes and identify gaps relative to IT, security, and audit requirements - Provide thoughtful recommendations to align HR workflows with enterprise IT standards while respecting functional ownership - Act as a trusted advisor, helping HR understand why certain processes must follow IT governance models - Influence without authority, guiding teams toward adoption of standardized processes and controls - Serve as the primary subject matter expert for UKG Pro, including configuration, enhancements, and ongoing optimization - Manage and support integrations between UKG Pro, ADP, LMS platforms, and other HR-related systems - Support multiple platform versions and integration patterns as systems evolve - Develop and maintain reports, dashboards, and analytics within UKG Pro to support HR, Payroll, and leadership needs - Can pay up to $130,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Engineer - INTL India - EOR

Compensation:15 to 25 LPA - Exact compensation may vary based on several factors, including skills, experience, and education.A Fortune 100 retail client of Insight Global is looking to hire elite... More Data Engineers to join their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This Data Engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Category Manager

A large healthcare provider is looking to hire 3 remote Category Managers to focus on their capital strategic sourcing. This position advises and guides business units regarding the application and... More integration of procurement philosophies and techniques to meet the needs of identified internal customer requirements using a global category view. This individual is responsible for sourcing, negotiating, contracting, and purchasing complex categories by influencing teams with various levels of employees and management to leverage buying power and recommend appropriate procurement strategies and tactics to obtain desired results. Extensive interaction with Business Units, Leadership, Finance, Legal, and suppliers is required to ensure that total costs are identified, and optimal savings are realized in executing a contract. Goods and services are reviewed by this position and managed across the company for all locations.Responsibilities: ? Lead strategic category sourcing through data-driven category strategies, ensuring continuity of supply, quality, and measurable cost savings. Drive continuous improvement and provide high-quality sourcing support to stakeholders.? Partner with business units and key stakeholders for assigned categories to influence decisions, challenge the status quo, and plan sourcing activities aligned to business targets.? Lead complex sourcing initiatives end-to-end, including RFPs, supplier evaluation, negotiation, contract lifecycle management, and collaboration with legal to mitigate risk and maximize total value.? Monitor market trends and supply-demand shifts; leverage analytics, cost modeling, and financial analysis to support fact-based decisions, business cases, and savings tracking. Support supplier diversity and sustainability initiatives where viable.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Marketing Engineer

Insight Global is hiring a Marketing Engineer to build the infrastructure that enables marketing to scale synergistically. The successful candidate will be building and operating the data enrichment... More pipeline and precision outbound engineer, followed by broader automation, agents, and marketing systems. The candidate will be operating equally in acceleration (automating repetitive, rule based work) and invention (building capabilities no one has asked for yet).Responsibilities:Data enrichment pipeline:Build and operate a data pipeline that pulls creator performance data, identifies active vs inactive channels, and enriches qualified contacts with engagement, format, and revenue signalsOwn delivery of high quality, classified data at scale (need to have 15k contacts enriched by the first sprint)Creator classificationDevelop and maintain a creator segmentation system based on growth, content format, and monetization potentialContinuously translate raw platform signals into structured, up-to-date targeting data Precision outbound operationsExecute daily, personalized outbound campaigns using AI-powered tools with clear lead prioritizationMonitor and optimize performance across replies, sentiment, multi-touch engagement, and unsubscribesMarketing infrastructureOwn CRM and marketing data integrity, ensuring accurate attribution from outbound activity through paid customer conversionMaintain reliable funnel and performance reporting within the marketing dashboard Eventually identify repetitive workflows across marketing functions and design automations or AI agents to eliminate inefficienciesBuild and launch scalable systems for competitive monitoring, automated reporting, lifecycle triggers, content infrastructure, and case study generationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Launch

A client of Insight Global in the retail technology industry is hiring a Program Manager to assist with the launch of new locations across both urban and rural locations in North America. This person... More will be overseeing a number of internal and external partnerships and tracking project life cycles in an effort to grow the business and increase access to the product for the customer base through overseeing the launch of new buildings and sites. This person will be the central point of contact for vendors and parties involved in the site launches they are assigned to and must be able to effectively communicate with all parties and track project success. We are looking for someone with a proven track record of successful project management who has a functional project management skill set and great interpersonal skills. Partnership & collaboration is paramount to this role in addition to the ability to be flexible and adaptable to change as project scopes and timelines adjust. This role will require roughly 50% travel throughout the year; traditionally Monday ? Thursday and expenses are fully reimbursed but must be purchased on a personal credit card and can be submitted weekly for reimbursement. A credit card limit of 6-8k is recommended to support booking numerous trips at once if needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Performance Engineer - Desktop Applications

. In this position, you will dive deep into the architecture and execution of our software, exploring the intersection of architecture and infrastructure, and identifying and resolving performance... More bottlenecks to deliver a seamless user experience for our global customers and internal stakeholdersPerformance Analysis: Analyze and understand the resource consumption and performance characteristics of large-scale enterprise applications. ?Bottleneck Identification: Investigate and pinpoint performance bottlenecks related to machine-level and infrastructure resources, including GPU, CPU, and memory, within our complex software ecosystem.?Problem Solving & Debugging: Proactively diagnose and debug complex performance issues, implementing effective solutions to optimize application efficiency and reliability for our products and services.?SDLC Integration: Apply a strong understanding of the Software Development Life Cycle (SDLC) to influence application design and development for optimal runtime execution, aligning with our engineering standards.?Monitoring & Telemetry: Utilize monitoring and telemetry tools to gather insights, track performance metrics, and identify areas for improvement.Impact You'll Make:By meticulously identifying and eliminating performance bottlenecks, you will directly contribute to freeing up valuable computational resources. This optimization will not only enhance the user experience for our diverse customer base but also lead to significant savings in operational costs, reduce infrastructure strain, and accelerate development cycles, ultimately driving greater efficiency and innovation across the company.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Cloud Full Stack Developer - Typescript/AWS

This large global hotel chain is revamping a CMS product that will feature landing pages. They are rewriting the back end, and this team has taken over the front end as they build it out. This... More product is more customer/user focused, as the data that goes into the tool goes out to be serviced to the hotel guest. The team needs a skilled full stack developer who has React on the front end with Node.Js, and AWS on the back end. There will be some API work as well, so front end user facing development is a must. This developer should have great communication, being collaborative, resourceful, and strategic in their development (not just a heads down developer). Ideally the team would like someone who has used diagram tools to present ideas well.Additional Notes:?This developer needs to have written AWS lambdas in typescript and ability to describe what function those lambdas did ?React and Typescript on the front end?Backend: NodeJs, TypeScript, Serverless Framework (MUST HAVE)?IaaC: Terraform?Monitoring Tools: DataDog?AI Integration technologies such as Claude Code?80% BE, 20% FE?Private area to work with a professional background?Communication is HUGE for this, HIGHLY strategic role not just a heads down developerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Recruiting Coordinator

Interview Process? Round 1: Direct contact with Recruiter/Hiring Manager (Liz Contreras)? Final Round: Interviews w the Business Partners Description We are looking for a proactive Recruiting... More Coordinator based in Mexico to join our global Recruiting Operations team. This isn?t just a high-volume scheduling role; we are looking for a process-oriented professional who can act as a partner to our recruiters and business leaders. You will manage the logistics of the interview life cycle while identifying opportunities for automation and workflow improvements.The ideal candidate will be a "proactive architect" of the coordination process, comfortable navigating a hyper-growth environment and partnering with senior stakeholders. Key Responsibilities? Process & Ops Support: Drive efficiency by focusing on automations and improving existing workflows; this is a process-heavy role rather than purely transactional.? High-Volume Coordination: Manage 200?300 interviews per month across North America and Mexico, supporting multiple recruiting zones.? Recruitment Partnership: Support 5?7 recruiters and interface with ~10 business partners, providing clear updates and logistical management.? ATS & Tool Management: Utilize Greenhouse, Slack, Zoom, and Guide (AI Interviewing School) to maintain candidate status and compile interview packets.? Lifecycle Administration: Assist with job postings, candidate tracking within the ATS, and coordinating with payroll for the employee referral system.Cultural Alignment: Champion and embed core cultural principles (Customer Success, Growth Mindset, etc.) as we scale globally.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Delivery Manager - E-procurement

We are seeking an experienced Delivery Manager to provide strategic delivery oversight for a highly visible, enterprise eProcurement platform. This role is ideal for someone who operates above day to... More day project execution?bringing structure to ambiguity, orchestrating work across multiple teams, and ensuring delivery outcomes align with product and business priorities.This individual will partner closely with Product and Engineering leadership and serve as the connective tissue across a highly matrixed IT environment.?Act as the strategic delivery lead overseeing multiple interdependent initiatives rather than managing a single project?Translate ambiguous direction into structured delivery plans, timelines, and dependencies (this is the most critical capability)?Partner closely with: oProduct leadership (including the Product VP)oDelivery and program leadershipoCross functional IT partners to align sequencing and pace of work?Coordinate and guide Project Managers to ensure: oProper sequencing of workstreamsoProactive dependency and risk managementoResolution of delivery friction where efforts collide across teams?Provide clear, concise status, risk, and delivery updates focused on outcomes?not just activity?Develop a deep understanding of the eProcurement platform, including: oHow it supports buyers submitting product requestsoIts integration with external procurement systems (e.g., Ariba like integrations)oUse cases such as customer hierarchy and complexity modeling?Ensure product documentation, workflows, and delivery artifacts remain current and aligned?Leverage AI and automation tools (e.g., Copilot, AI generated notes, workflow automation tools) to optimize delivery operations?Navigate a highly matrixed environment, influencing without authority as needed$50/hr to $62/hr. - Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote QA Test Engineer

Insight Global is looking for a Remote QA Test Engineer in support of one of our large healthcare clients. The QA Test Engineer plays a critical role in ensuring the quality, reliability, and... More functionality of member-facing applications across web and mobile platforms. This individual will support the Member Portal team, testing web and mobile applications, APIs, and chatbots that support member experiences. Reporting to the QA Manager, this role collaborates closely with developers, product owners, and other project stakeholders to maintain high-quality application standards throughout the development lifecycle. Their day to day includes: - Execute manual and automated test cases to validate application functionality, performance, and usability across web and mobile platforms.- Contribute to the creation, review, and maintenance of comprehensive test plans and test cases for application-specific testing.- Identify, document, and track defects with clear, detailed reproduction steps and supporting evidence.- Perform functional testing to ensure features meet defined business and technical requirements.- Collaborate closely with developers, product owners, and project teams to align testing efforts with IT objectives, business processes, and client needs.- Participate in test case reviews and provide feedback on application behavior, edge cases, and potential risks.- Support the team?s transition from manual testing toward automation, contributing where possible to automated test coverage.- Maintain a strong focus on quality, usability, and overall member experience.Compensation: $40/hr - $49/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less