Job Search Results for Customer Service

Remote Senior Incident Manager - Day Shift

The Senior Incident Manager is a critical member of the Global Operations team, responsible for leading the end-to-end management of major incidents across a SaaS healthcare platform. This role... More operates with a high degree of autonomy, serves as a technical resource and mentor to peers, and drives continuous improvement across incident management processes. The ideal candidate brings deep technical expertise, strong written and verbal communication skills, and a proven ability to lead under pressure ? from initial triage through post-incident review.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Senior Incident Manager - Night Shift

The Senior Incident Manager is a critical member of the Global Operations team, responsible for leading the end-to-end management of major incidents across a SaaS healthcare platform. This role... More operates with a high degree of autonomy, serves as a technical resource and mentor to peers, and drives continuous improvement across incident management processes. The ideal candidate brings deep technical expertise, strong written and verbal communication skills, and a proven ability to lead under pressure ? from initial triage through post-incident review.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Engineer (EDW Finance) - INTL India - EOR

Compensation:15 to 25 LPA - Exact compensation may vary based on several factors, including skills, experience, and education.A Fortune 100 retail client of Insight Global is looking to hire elite... More Data Engineers to join their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This Data Engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr Business Analyst

he Business Analyst will be working solely on our Provider Technology projects. The business analyst will work closely with our front-end development team (Salesforce or .NET), as well as internal... More teams (including, but not limited to, Scrum Masters, Project Managers, Product Owner, QA, 3rd party consultants), in a fast-paced and dynamic environment. We are looking for a Business Analyst who is detail-oriented, flexible when faced with change, able to manage multiple tasks and projects, skilled at building relationships with internal team members, thrives in a fast-paced work environment, and has a solid understanding of the software development lifecycle.Tasks/Responsibilities:Able to function as subject matter expert to collect complete and accurate business requirements from internal or external clients or outside business partners and consultants.Work as a team player and leader in order to effectively coordinate across functional teams.Collaborate with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions.Develop documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, UAT test plans, etc).Create clear and easy-to-follow user guides for clients and end-users.Share knowledge and organize training for team members.Key Competencies:? Advanced problem-solving skills? Analytical mindset? Written and verbal communication and presentation skills to both technical and non-technical teams? Solid business requirements gathering skills? Wireframes, specifications, and technical documentation? Understanding of user experience design principals? Collaboration? Positive attitude, enthusiasm, and flexibility? FearlessnessWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

MDM Technical Operations Lead

We are hiring a MDM Technical Operations Lead to oversee the day-to-day operations of an on-prem Informatica MDM platform supporting HCO/HCP master data. This is a hands-on technical leadership role... More responsible for platform stability, data integration health, delivery execution, and vendor coordination. The role sits at the intersection of Data Governance, IT, Security, and Business teams and supports critical downstream functions across commercial and supply chain.What You?ll Be Doing?Own daily operations of Informatica MDM (monitoring, incident management, root cause analysis, SLA adherence) ?Administer the MDM Hub including match/merge, trust rules, hierarchies, and IDD configuration ? Manage environments across Dev, Test, and Prod, including upgrades, patching, and maintenance ?Lead coordination across vendors, offshore teams, and internal stakeholdersKey Focus Areas?Modernization: Support on-prem ? AWS migration and evaluate cloud MDM solutions ?Innovation: Introduce AI-driven solutions to enhance operational efficiency and scalabilityPayrate: $90/hr - $100/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Salesforce Developer (Sales Cloud)

We are seeking a highly skilled and experienced Senior Salesforce Developer with deep expertise in the Salesforce Platform and Sales Cloud, along with strong knowledge of platform security,... More governance, and secure application development. In this role, you will design, build, and deploy robust Salesforce solutions that streamline sales processes, strengthen data protection, and enhance user productivity. You will collaborate closely with business stakeholders and cross functional technology teams to deliver secure, scalable, and high quality CRM functionality. A key focus of this position is ensuring all development adheres to Salesforce security best practices, including CRUD/FLS compliance, sharing model enforcement and secure Apex patterns. The pay rate for this role ranges based on years of experience between $60-70/hr.Key Responsibilities?Design, develop, and deploy highly scalable Salesforce Platform solutions with a core focus on Sales and Service Cloud objects, automation, metadata configuration, platform limits, and multi object data models.?Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.?Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.?Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.?Design and implement automated workflows using Flow Builder and Approval Processes.?Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.?Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.?Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.?Monitor system performance, troubleshoot production issues, and implement timely resolutions.?Stay current with Salesforce platform updates (3x annual releases) and proactively identify opportunities to leverage new features. Also, stay up to date with any new Security issues reported by Salesforce and investigate/a?Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery of features.?Manage and execute Salesforce deployments using GitHub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.?Apply strong Salesforce Platform Security practices, including field-level encryption, Shield platform encryption, CRUD/FLS enforcement, sharing model alignment, secure Apex patterns, and auditability across all development.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow Developer

Summary:As a ServiceNow Administrator/Developer, you will be responsible for building, supporting, and continuously improving our ServiceNow platform to meet the evolving needs of PointClickCare. ... More You'll combine hands-on administration with creative development ? configuring workflows, designing integrations, and delivering features that make it easier for every team across the company to get things done. This is a collaborative, high-impact role that sits at the intersection of technology and people.Responsibilities:Platform Administration & Development ? Serve as a primary owner of the ServiceNow platform's day-to-day health, handling break-fix resolution, feature implementations, patch management, upgrades, and ongoing compliance monitoring. Develop and configure platform components including Business Rules, Client Scripts, Script Includes, UI Actions, UI Pages, and ACLs. Build custom applications and automate processes using Flow Designer flows and actions on the Now Platform.ITSM Module Ownership & Service Catalog ? Configure, maintain, and expand core ITSM modules ? Incident, Problem, Change, Request, Knowledge, and CMDB ? in alignment with ServiceNow and ITIL best practices. Partner with Technology & Support Services and business stakeholders to grow the Service Catalog and Service Portal, ensuring offerings reflect current business needs and drive end-user adoption.Integrations, Reporting & System Health ? Design, build, and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, JSON, MID Servers, and other web-based technologies. Coordinate data integrity between ServiceNow and connected systems, create meaningful reports and dashboards, and proactively monitor platform usage, health, and compliance across all modules.Upgrades, Vendor Management & Continuous Improvement ? Plan and execute platform upgrades, hot fixes, and patch deployments to mitigate security vulnerabilities and maintain platform stability. Collaborate with the ServiceNow vendor on high-impact tickets and remediation efforts. Continuously evaluate new ServiceNow capabilities and recommend improvements that align with organizational goals and ITIL best practices.Testing & Quality Assurance ? Define and execute structured testing strategies covering unit, integration, and regression scenarios. Conduct peer code reviews to enforce platform standards and ensure all delivered solutions are robust, scalable, and maintainable before moving to production.Documentation & Knowledge Management ? Develop and maintain comprehensive technical documentation including architecture guides, process manuals, configuration notes, and policies. Ensure knowledge continuity across the NES team and empower end-users through well-structured, accessible resources.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Network Engineer

Insight Global is seeking CCIE-level Network Engineers to serve as subject matter experts (SMEs) supporting a large-scale network transformation initiative within the financial services space. In... More this role, engineers will provide advanced technical guidance on complex network architectures, contribute to configuration and design strategies, and lead high-level troubleshooting efforts. The ideal candidate brings deep expertise in routing and switching, Network Address Translation (NAT), IP addressing, and has hands-on experience designing, planning, and executing network migrations. This position will work closely with engineering teams to ensure scalable, secure, and reliable network solutions throughout the transformation lifecycle.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow Architect (TPRM)

As an architect working with our Business Workflows team, you will serve as a leader responsible for delivering high-quality ServiceNow Third-Party Risk Management (TPRM) solutions. You will work... More closely with clients to identify business challenges and architect innovative solutions leveraging the ServiceNow platform. The role demands a strong blend of technical expertise, consulting skills, and leadership abilities to guide teams and influence stakeholders.Core Consulting SkillsCommunicate clearly, tailoring messages for different audiences, and resolving ambiguity effectively.Actively listen, ask insightful questions, and demonstrate empathy and understanding.Expertise in managing multiple high-priority demands while navigating ambiguity effectively.Strong analytical, creative problem-solving, and consultative influencing skills.Influence stakeholders and teams in a consultative manner, ensuring clarity on needs, dependencies, and issues.Exhibit strong problem-solving skills and analytical thinking.Maintain full utilization by tracking work hours and aligning with organizational goals.Primary Technical ResponsibilitiesAct as a key technical interface between clients and development teams.Lead architectural design, development, deployment, and integrations for the ServiceNow HRSD platform.Conduct workshops to gather technical and business requirements.Develop and enforce technical design standards, best practices, and patterns.Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities.Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem.Mentor team members and share knowledge of best practices for technical design.Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP, and web services.Thought Leadership and CollaborationResearch and advise on partner or vendor solutions for integration needs.Collaborate with peer practices to define dependencies and ensure platform success.Contribute to differentiated go-to-market thought leadership initiatives.Drive technical innovation and continuous improvement in delivery processes.Reduce technical debt by establishing and maintaining platform standards.Pre-Sales SupportAssist pre-sales teams by scoping service engagements involving ServiceNow HRSD and CSM and complex integrations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Network Engineer

Insight Global is looking for a Sr. Network Engineer to join the Consulting Services organization for one of their largest Telecom customers. A Senior Network Engineer in this role will design,... More implement, and support complex network infrastructures with deep expertise in routing protocols such as BGP and VPN technologies. This individual will maintain strong network security postures across firewalls, DMZ architectures, and secure perimeter environments while working with Cisco and Arista platforms, as well as Cradlepoint solutions. The ideal candidate brings proven senior-level engineering experience, demonstrating the ability to operate independently and collaboratively within a team, with a track record of trusted, high-quality network design, troubleshooting, and operational excellence.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less