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A successful candidate will have demonstrated ability of independently scheduling, organizing, and executing field visits with concurrent projects. A suitable candidate will have a demonstrated... More ability to manage test sample inventories including coordinating delivery, processing, and labeling new samples, performing preliminary inspections, communicating sample status with engineers and stakeholders, tracking on-site materials, and dispositioning of samples. The ideal candidate will have basic understanding of electric utility construction processes with an understanding of PG&E standards and work procedures as a plus. The right candidate will have a strong background in supply chain management. A suitable candidate will have previous knowledge and experience reading and interpreting engineering drawings, product specifications, and other technical documents. An Ideal candidate will have a strong background in project and construction management. A successful candidate will have an excellent driving record and a current driver?s license. They will be confident driving large vehicles with long distances. A successful candidate will have demonstrated experience providing training. Strong oral and written communication skills with a customer focus and a can-do attitude are required. The right candidate will participate in a team environment with engineers in brainstorming, troubleshooting, and problem-solving efforts.? Safety: Demonstrate safe working practices at all times. Strong focus on customer, general public and employee safety in all work practices.? Job Management: Collaborate well with team members and clients to schedule and arrange transportation of materials. Detail Oriented in the managing test sample inventory? Quality Improvement: Identify continuous improvement opportunities within the supply chain process? Reporting: Track Samples in SharePoint and Microsoft Access databases. Put together simple inspection reports for ATS Failure Analysis Engineers? Client Management: Consulting experience is a plus, excellent communication skills (oral and written) are essential. Successful candidates should work well with others and have a client focus. Job requires developing and promoting strong client relationships, having a can do attitude and being sensitive to client issues.Role Responsibilities:?Tracking of A-Tags, B-Tags, Forced Outages, and Opportunistic Events? Partner with key PGE personnel for each operating area to obtain data for component sample selection?Collect and Schedule field componentsoPersonal vehicle needs to accommodate sample collection (preferably truck)oAbility to safely drive long distances with traileroAbility to manage personal workload and communicate effectively with Field Personnel?Improve the process for collecting (e.g. Adjust LC Tag, training, collection points)oCoordinate with ATS and Field PersonneloTD-1957P should be utilized/followed?OpportunisticoTraining field supervisors on what ATS is looking foroCreate a feedback loop from collection results to Field SupervisoroSAP LC long text ? work with CERT to add/collect component?As NeededoReceive and log samples at ATSoProvide testing support as neededoBuild a sustainable process for 2025We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The SOC Team Lead ? Incident Response is a senior, customer facing leadership role responsible for overseeing day to day security monitoring, incident handling, and escalation processes across the... More Security Operations Center. This role provides technical leadership, manages escalated incidents, guides SOC Analysts I?III, drives process improvement, and ensures the SOC?s incident response capabilities operate with accuracy, consistency, and speed. The Team Lead serves as the primary escalation point for complex security events and collaborates with the client?s engineering, architecture, and operations teams to ensure effective detection, containment, and remediation of threats. The position requires strong incident response expertise, deep knowledge of threat actor TTPs, and the ability to make command decisions under pressure?consistent with SME level expectations.Incident Response Leadership (50%)?Lead escalated security incidents from identification through containment, eradication, and recovery, acting as the technical SME during active investigations. ?Own incident bridges and coordinate across Network, Compute, Client Operations, and external partners as required. ?Perform advanced analysis on alerts, logs, malware indicators, lateral movement patterns, and threat intelligence during IR engagements.?Create and maintain incident timelines, evidence collections, and response documentation.?Ensure all incidents follow established SLAs, communication plans, and reporting standards.SOC Team Oversight & Mentorship (15%)?Assign, coordinate, and check work performed by SOC Analysts; supervise contract resources as required?Provide coaching and mentorship to junior and mid level analysts to strengthen triage quality, analytical depth, and playbook execution.?Support onboarding of new SOC analysts, ensuring they are trained in IR procedures, tooling, and operational workflows.Management Duties (10%)?Conducts core people leadership activities, including performance reviews, goal setting, and supporting professional development for direct reports. ?Facilitates regular one on one meetings, team meetings, coaching sessions, and feedback conversations to ensure alignment and employee engagement.?Oversees day to day team operations, ensuring workload balance, adherence to processes, and continuous improvement of team performance and capabilities.Process Development & Documentation (10%)?Drive development and continuous refinement of IR playbooks, runbooks, escalation matrices, evidence handling procedures, and communication templates. ?Develop and update technical procedures and guidelines to ensure a consistent SOC response posture.?Partner with Security Engineering, Architecture, and Threat Intelligence teams to improve detection logic, tuning, and response automation.Client & Stakeholder Communication (10%)?Serve as the SOC?s primary technical interface for IR related discussions with customer stakeholders, presenting findings to both technical and executive audiences. ?Participate in customer meetings, security reviews, and incident readouts; contribute to recommended improvements and risk mitigation strategies.Security Operations Enhancement (5%)?Assist in evaluating tools, detection technologies, and workflow enhancements to improve SOC performance.?Participate in research, continuous learning, and improvement initiatives to maintain team alignment with emerging threats and best practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a AS400 iSeries specialist to join one of our enterprise financial clients local to Plano, TX. They will support critical AS400 systems and applications for the Global... More Markets business. This role supports the stability and availability of critical trading and transaction-processing platforms used across front, middle, and back-office functions. The focus is on day-to-day production support for AS400/iSeries environments and their upstream and downstream integrations with Linux, Unix, and Windows systems. Responsibilities include real-time monitoring, incident triage, and issue resolution when transactions fail or performance degrades. The role drives incident management end to end?opening tickets and bridges, coordinating with the appropriate technology and business teams, and providing clear, concise status updates until resolution. In addition, the position participates in scheduled contingency and disaster recovery testing, serves as primary support during assigned coverage rotations (including weekends or holidays), and leverages monitoring tools, SQL analysis, runbooks, and basic automation to restore service efficiently and reduce repeat issues.The role will involve hands-on management of critical batches, Incident Management, Monitoring of critical processes and functional releases. This role requires partnership with Infrastructure and Development partners to maintain a stable and resilient platform. A core level of AS400 resources are required during AMRS shifts to ensure critical processes are completed within SLA to avoid client, financial and regulatory reporting impact. Failure to react in a timely manner to batch issues could lead to: Client impact: Delayed delivery of client reports, in particular Daily Valuation Margin Reports, delayed notification of breaks to clients and delayed response to client queries Regulatory: Hong Kong regulator (HKEX rule 617) requires DVMR reports to be delivered before midnight Regulatory: NFRR ? Failure to make adjustments by ICE Open Interest Management reporting SLA of 5.00 AM ET and LME Commodities Position reporting SLO of.30 AM ET need to be reported to ICE and LME Exchanges Regulatory: Client Money substitution events for EMEA entities are dependent on availability of reconciliations by 6.30 AM ET Collateral Management: Unable to adjust margin calls Operational: Delays / extended hours to complete Operations processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Product Owner, you are responsible for maximizing the value of the product and the work of the Delivery Team by clearly expressing Product Backlog items. You are responsible for ordering the... More items to best achieve goals and missions. You will calculate, measure and track business value, as well as optimize the value of the work the Development Team performs ensuring that the Product Backlog is visible, transparent, and clear to all. This will show what the Delivery Team will work on next. You will ensure the Delivery Team understands items in the Product Backlog to the level needed.Responsibilities:? Develop and explicitly communicate the Product Goal? Manage and maintain a transparent product backlog, re-evaluate customer product needs and continually balance priorities of the product across maintenance and strategic initiatives? Review product features as they are developed, providing feedback and guidance.? Participate as a member of the Agile Team, attend Scrum Events, and is responsible for defining epics and stories including Acceptance Criteria and Definition of Done? Interacts with a diverse set of stakeholders, including Senior Management, business and technology teams, customers, suppliers, and external partners? Represent the needs of many stakeholders in the Product Backlog and work directly with delivery teams as the voice of the customer? Drive cohesion across the team but focus efforts on the desired features, while ensuring that each team member is able to contribute to the product?s goals? Provide clear direction and flexibility when priorities change based on user needs and requirements? Participate in Agile SDLC activities, including planning, refinement, stand-ups and retrospectives. Provide support to manage iteration planning and refinement of user stories. Spotlight inter-dependencies among cross-product development teams to ensure seamless delivery? Collaborate with other POs, and Product Executives to ensure the vision of the product is being met and that the product backlog is aligned with the program backlog? Coordinate closely with the Product Executive to ensure alignment with the Outcome Based Product Roadmap and Objectives and Key Results (OKRs)? Serve as a thought leader for a specific business and technology team and assists other leaders with the delegation of work assignments? Embody the Scrum Values: Openness, Respect, Courage, Commitment and Focus? Be ?The Ideal Team Member? ? Hungry, Humble, and Smart.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Home Health Clinical Manager for a client based in Owings Mills MD. The clinical manager will be providing support for overall planning, direction, coordination,... More management, and supervision of all nursing and professional services in conjunction with the Director of Clinical Services. Assures quality of care by reviewing and assessing each service. She/he also monitors the outcomes of clinical service activity by evaluating the performance of clinical staff, ensuring compliance with all agency policies and procedures and regulatory standards, coordinating agency committees, and monitoring the effective and efficient use of budgeted resources (personnel, supplies, equipment).Responsibilities:-Keeps Clinical Director informed on all events which occur involving patients and ordered health services.-Responsible for clinical oversight of clinical services-Advises the Clinical Director as to the basis of the need for additional health services to be provided.-Provides the Clinical Director with statistical data involving patients and clinical services areas when requested.-Develops, evaluates, reviews, revises, and implements policies and procedures; goals and objectives; and standards of care relevant to clinical services and personnel functions.-Ensures clinical documentation is accurate, complete, timely, and compliant with all federal, state, and accreditation standards. Ensure clinical documentation is free of errors that would prevent billing.-Ensures excellent levels of patient satisfaction through clinician education, review of patient feedback, and corrective actions.-Addresses and supports cultural practices, if such practices do not harm others or interfere with the planned course of medical therapy.-Coordinates all patients? services by reviewing plans of treatment, assuring case conferences are conducted, reviewing clinical and progress notes, periodic patient evaluations and determining frequency and/or staffing patterns.-Oversees Agency coding function to ensure coding is appropriate, timely, and compliant.-Supports the Clinical Director with any prescribed activities, investigation, documentation, education, or training as requested-Aids in the Agency?s goal of retaining quality personnel by appropriately hiring, orienting, training, evaluating and disciplining personnel within established policy.-Ensures personnel are scheduled to ensure proper coverage within authorized staffing levels.-Ensures orientation and ongoing training programs are developed and provided for therapy personnel.-Ensures personnel receive timely, complete, and documented orientation and training.-Conducts performance evaluations in a timely, measurable, and objective manner. Communicate this information to the Clinical Director.-Maintains a working knowledge of current Medicare, Medicaid and third-party payer requirements for home care reimbursement and have a proficient and in-depth knowledge of current OASIS dataset.-Communicates and coordinates with physician?s offices, payers, patients/families, outpatient services and inpatient coordinator, regarding the care and status of the patient.-Keeps up to date on new methods, products, trends, etc., and communicates this information to personnel.-Participates in the agency?s information management and performance improvement programs.-Supports and complies with the agency?s policies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our customer is seeking a Mobile HVAC Engineer to join their team. This is a non-supervisory/ hourly / non-exempt role.The position involves maintaining and repairing HVAC, plumbing, electrical, and... More building mechanical systems to ensure maximum efficiency of building systems. The role requires expertise in various types of heating and air conditioning plants and associated equipment, along with a commitment to excellence in service delivery.Why You?ll Love Working With UsWe offer an outstanding benefits package that starts on day one:?Company truck + gas card for work-related travel?Tools, uniforms, and PPE provided?401(k) with company match?Health, dental, vision, and life insurance?Paid time off + parental leave?Employee assistance and discount programs?Tuition reimbursement + professional development supportResponsibilities? Ensure ongoing preventive maintenance and repair work orders on facility mechanical, electrical, lighting, and other installed systems, equipment, and other components.? Maintain, operate, and repair all HVAC systems and associated equipment, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds as it pertains to assigned client buildings.? Perform assigned facility inspections and due diligence efforts, reporting on as-found conditions impacting satisfactory client occupancy and operations.? Respond effectively to all emergencies. May require light travel during emergency events.? Operation, maintenance, and repair of all boilers, heaters, pumps, valves, and lines used in the distribution of steam and heated or processed water.? Maintain stock and inventory control.? Recommend improvements to the preventive maintenance program on an ongoing basis. ? Ensure the management team is informed of current building operations by compiling and submitting monthly reports. ? Study and become familiar with the various items of equipment for assigned client locations, and the methods required to use them properly to ensure required ongoing daily client activities. To include building automation systems, fire/life safety systems, and any other building-related equipment as needed. ? Recommend improvements to the preventive maintenance program on an ongoing basis. ? Recognize danger and safety hazards and propose methods to eliminate them or use the correct PPE in performing the task needed.? Comply with all applicable codes, regulations, governmental agencies, and company directives related to building operations and practicing safe work habits. ? Respond effectively to all emergencies. May require light travel during emergency events.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

About TieAt Tie, we help brands maximize the impact of their marketing by powering cross-device identity resolution and conversion tracking. Our platform enables marketers to unlock new revenue... More streams, reduce wasted ad spend, and future-proof their customer engagement strategies. We?re a fast-growing SaaS company backed by a team passionate about driving customer success and innovation in data-driven marketing.The RoleWe are seeking an Implementation Manager who brings the warmth and relationship instincts of a CSM together with the hands-on technical chops of a tracking specialist. You?ll own new customer onboarding end-to-end ? guiding clients through the implementation of Tie?s tracking pixels, tags, and integrations while making them feel supported and confident every step of the way. This is a mid-level role built for someone who genuinely enjoys customer interaction, stays calm under pressure, and can translate technical complexity into plain language for non-technical stakeholders.What You?ll Do?Own project management for customer onboarding: define scope, set timelines, track progress, and keep all stakeholders aligned from kickoff to go-live.?Configure and implement Tie?s tracking pixels, tags, and integrations on customer websites and eCommerce platforms (Shopify, BigCommerce, etc.).?Set up and QA reliable event tracking and revenue tracking pipelines using tools like Google Tag Manager (browser-side and server-side) and Google Analytics (GA4), ensuring data accuracy from pixel fire to reporting dashboard.?Validate events, troubleshoot data discrepancies, and provide clear resolutions and recommendations ? translating technical findings into plain language for client stakeholders.?Act as the primary point of contact for customers during implementation ? proactively communicating status, managing expectations, and making clients feel genuinely supported throughout the project.?Implement event tracking for revenue attribution across GA, Google Ads, Meta Ads, and other ad platforms ? configuring event models, goals, and channel groupings consistent with client needs.?Help clients set up integrations with eCommerce and CRO platforms such as Shopify, Klaviyo, Attentive, Bloomreach, Braze etc.?Partner with Sales and CSMs to ensure smooth account handoffs pre- and post-implementation, maintaining continuity of relationship and context.?Collaborate with Product and Engineering to escalate and resolve technical issues, and feed customer insights back into the product roadmap.?Maintain clear implementation documentation and contribute to scalable onboarding processes and best practices.?Build and maintain automation workflows using Claude, Apps Script, and internal tools to streamline onboarding checklists, QA processes, CS processes and client communicationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The FinOps ? Security & Compliance Architect is accountable for the end-to-end security architecture, threat modeling, and compliance posture of the Collector Agent Layer, including agent-based... More telemetry and internal cloud usage metering implementations.This role serves as a mandatory Phase 0 security gate, with formal security sign-off required before any agent or collector is permitted to interact with production environments. The architect establishes and governs cryptographic trust models, secure identity and authentication mechanisms, tamper detection controls, and enterprise secrets management integrations to ensure all agent-based data collection is secure, auditable, and compliant with enterprise and regulatory standards.________________________________________Key ResponsibilitiesThreat Modeling & Phase 0 Governance?Own the Collector Agent Layer Threat Model and serve as a signed Phase 0 blocker for production deployment?Define trust boundaries, attack surfaces, and threat vectors for agent-based architectures?Ensure threat models are reviewed, approved, version-controlled, and retained prior to any production access?Establish and enforce security acceptance criteria required before agents are authorized to operate________________________________________Secure Identity, Authentication & Trust?Design and govern mTLS PKI architecture, including: oCertificate issuanceoRotation and revocationoTrust chain management?Define and enforce Kafka authentication and authorization controls using SASL/SCRAM or enterprise-approved equivalents?Ensure least-privilege identity binding between agents, brokers, and downstream systems________________________________________Data Integrity & Tamper Protection?Architect HMAC-based integrity and tamper detection controls to ensure message authenticity and non-repudiation across the agent pipeline?Define validation, replay protection, and integrity verification patterns for collected telemetry and events?Partner with platform teams to embed integrity enforcement into agent runtime and transport layers________________________________________Secrets Management & Vault Integration?Design secure integration patterns with Bank-approved Vault services for secrets, certificates, and cryptographic keys?Enforce strict separation between build-time, deploy-time, and runtime secrets?Define access controls, rotation policies, and audit requirements for all sensitive agent materials________________________________________Compliance, Risk & Audit Readiness?Ensure collector and agent designs meet internal security standards, regulatory expectations, and audit requirements?Produce security artifacts including: oThreat modelsoArchitecture diagramsoControl mappings?Act as the security authority for agent-based exceptions, risk acceptances, and remediation plans________________________________________Architecture Collaboration & Enablement?Partner with platform, data, infrastructure, and FinOps architects to embed security-by-design principles?Provide authoritative guidance during architecture reviews, design forums, and security assessments?Mentor engineering teams on secure agent design patterns and control implementation________________________________________Architecture & Leadership Capabilities?Demonstrated ability to operate as a Phase 0 gatekeeper with authority to block unsafe or non-compliant designs?Strong communication skills to influence senior engineers, architects, and risk partners?Ability to balance security rigor with platform scalability and delivery velocity________________________________________Preferred Certification?FinOps Certified Practitioner or FinOps Certified ProfessionalWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Oracle Fusion Functional Lead to own the Benefits & Compensation module and lead functional design and delivery for Oracle HCM Cloud. This role owns end-to-end Benefits... More and Compensation configuration, testing, and go-live support, partnering closely with HR, Rewards, Payroll, Finance, and technical teams while adhering to Oracle SaaS best practices.Job Responsibilities- Lead functional design workshops and document Oracle fit/gap decisions- Configure Oracle Benefits and Compensation (programs, plans, eligibility, rates, salary structures, grade ladders)- Ensure integration with Core HR, Payroll, and Absence- Support data migration, HDL templates, and functional integration validation- Create and execute functional testing (Unit, SIT, UAT) and support UAT defect resolution- Support open enrollment, merit cycles, cutover, go-live, and hypercare- Produce configuration documentation, user guides, and support training- Own Benefits and Compensation workstream deliverables end-to-endWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Client Relationship Manager/Client Service Representative (CSR) you will be the main point of contact for client's customers dealing in Futures & Options and OTC clearing. The primary functions... More of this role are to provide client support with trade/position management, relationship management, and field market/product inquiries across the derivatives space. This role will be supporting top tier institutional clients, which will require outstanding customer service to enhance the overall relationship.Responsibilities:? Subject matter expert for client queries regarding trades, positions, lifecycle events, commission, reporting, product offering? Navigate the organization (central point of contact for client) by doing research and/or internal outreach to get responses to client queries and escalations? Escalation point for clients as well as internal teams that are looking to drive resolution on critical initiatives? Coordinate outreach and understand clients? intentions around last trade date, esp. on physically settled contracts, and options expiries? Coordinate client requests for additional access to the Mercury portal? Establish frequent dialogue with the Marketing team keeping them abreast of client concerns or product asks and tracking this via internal databases? Establish regular meetings with priority clients to drive discussions around metric trends, outstanding issues (OILs), and strategic industry focus areas.? Meetings should encompass a holistic view of the operational side of the relationship (Product, Collateral, Brokerage, Clearing, etc.)? Meetings should have set agendas, accompanied by presentations where applicable, and should be followed up with call reports? Work with Client Service Relationship Managers to establish prioritization on priority client OILs, keep OILs updated in sharepoint, and ensure regular focus on moving solutions forward? Work with clients to move them toward self-service opportunities on the portal, reduce client accommodations, and use etask/tableau metrics to look at opportunities for reducing manual processes? Maintain client profiles, procedures and up to date contact informationRequirements:? The role will demand that the candidate is a strong communicator and leader, as the function demands frequent interaction with business partners as well as clients? The candidate must be able to work in a fast paced environment and be an effective multi-tasker? The candidate should be able to act without immediate supervision and have the ability to take ownership of tasks/processes? The candidate should be able to evaluate the risk elements of such a client facing role and ensure tasks are carried out in a controlled fashion? Candidate should be proficient in Microsoft Excel, Word and PowerPoint? The candidate must be well versed in client execution and clearing, for both futures and derivatives products on global markets? Knowledge of industry rules and regulations, as well as common street wide business practices is requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less