Job Search Results

Customer Service Representative

Our client is building out a centralized Contact Center and is seeking 10 Customer Service Representatives to join their growing team. This group is transitioning from decentralized office-based... More support into a unified, high-performing contact center environment, creating strong opportunities for long-term growth and stability. This is a fully remote, contract-to-hire opportunity (3-month contract) with the potential for permanent conversion based on performance.?Hours: 8:00 AM ? 6:00 PM EST (shifts assigned within this window)?Location: Fully remote (expanding to support West Coast operations)Responsibilities?Provide high-quality customer service support to claimants, providers, and other stakeholders via inbound and outbound calls?Handle a high volume of telephonic inquiries (70+ a day) with professionalism, efficiency, and accuracy?Document and update customer information in internal systems (including CareMC and other proprietary tools)?Utilize active listening skills to understand customer needs and ensure clear communication?Resolve customer issues during the first interaction whenever possible (first call resolution)?Promote available self-service tools and resources to enhance customer experience?Maintain adherence to attendance, quality, and productivity expectationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

CX Architect

The CX Architect serves as an embedded senior technical expert responsible for the design, configuration, integration, and optimization of the AWS Connect platform and associated CX technologies. The... More CX Architect operates as a member of EDD's extended staff, working collaboratively with the Overarching PM/SPM, Financial Services Manager, NWN internal teams, and EDD stakeholders to ensure all AWS Connect deployments align with business objectives, architectural standards, cost governance, and EDD's CCOG approval workflows.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Full Stack Developer

Front-EndProficiency in Angular or equivalent component libraries.Back-EndWorking knowledge of Java (Java 21+) and Spring Boot (REST APIs, Spring Data JPA, Spring Security basics).Familiarity with... More Oracle Database: SQL, joins, indexing, and stored procedures; experience with JPA/Hibernate entity mapping.Understands RESTful API design principles and can document APIs using OpenAPI/Swagger.Python & AI/MLSolid Python proficiency: familiarity with async/await, type hints, virtual environments, and packaging.Hands-on experience with at least one LLM orchestration framework (LangChain, LangGraph, LlamaIndex, or equivalent).Experience consuming LLM APIs (OpenAI, Azure OpenAI, Anthropic, Cohere, etc.) and working with prompt engineering best practices.Exposure to agentic AI concepts: tool-calling, function calling, ReAct patterns, RAG, vector stores.Familiarity with FastAPI or similar Python API frameworks for serving AI pipelines.Analytical & Problem SolvingDemonstrated ability to break down ambiguous business problems into technical requirements.Strong debugging and troubleshooting instincts across multiple layers of a system.Comfort reading and interpreting SOPs, business process documents, and workflow diagrams.GeneralFamiliarity with Git, CI/CD basics, Docker, and working in a team-based agile environment.Ability to communicate technical concepts to non-technical stakeholders clearly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Program Coordinator 2

Contract Review, Comparison & Administration- Review, validate, and compare client contracts and contractual amendments to ensure accuracy, completeness, and adherence to approved templates, pricing... More structures, and legal terms.- Perform side by side contract comparisons to identify deltas, inconsistencies, commercial impacts, or compliance risks.- Ensure contract data (terms, entity details, dates, obligations, and commercial attributes) is correctly reflected in CRM and operational systems.- Support contract lifecycle activities including intake, validation, execution readiness, amendments, renewals, and account adjustments.?Compliance, Risk & Control- Execute contract related processes in line with internal controls, compliance standards, and audit requirements.- Support governance processes by ensuring contracts meet regulatory, policy, and entity specific requirements before activation.?Process Execution & Operational Support- Consistently execute established contract management and client operations processes with precision and reliability.- Provide Tier 2 support for escalated contract and account cases raised by Tier 1 vendor teams, requiring higher judgement or contractual interpretation.- Help resolve nuanced issues involving contract structure, account setup, billing implications, or legal entity alignment.?Process Optimization & Business Improvement- Identify recurring contract issues, bottlenecks, or error trends and propose improvements to templates, guidance, or workflows.- Contribute to process documentation and playbooks to strengthen standardization and reduce escalations.- Support continuous improvement initiatives by using contract and process data to inform efficiency, quality, and risk reduction opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Quality Analyst I

This person will be combining the two worlds of data and English writing. This role does not touch coding, SQL or dashboards but instead is living within the reading comprehension space. Their day to... More day includes accurately labelling machine learning textual data to refine AI models. This will primarily involve annotating large volumes of textual data according to predefined guidelines. This person must be able to read, write and summarize at a high volume and high accuracy. The Pre-screening tests typing speed (30-60wpm), reading comprehension and pattern recognition. Finding those who are sharp and can navigate ambiguous technical jargon would be a great fit for the role! Experience with data labelling and data annotation are a huge plus! Those interacting independently with a chat bot, rating responses, do not have the reading comprehension skills required for the role. Day to Day ResponsibilitiesAccurately label machine learning data through various methods to refine AI models. This will primarily involve annotating large volumes of textual data according to predefined guidelines.Collaborate with team members to identify improvements to the labelling interface or labelling processes in order to drive efficiency and high-quality.Complete assignments by deadlines while meeting team expectations and goals.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow Developer

Big picture, you?ll own and evolve the ServiceNow platform across the organization, acting as both a developer and administrator responsible for delivering scalable, automated ITSM solutions. On a... More daily basis, you?ll design and build custom applications and workflows, configure and optimize ITSM modules like Incident, Change, and CMDB, and develop integrations across enterprise systems using APIs and ServiceNow tools. You?ll also manage platform administration (users, roles, ACLs, upgrades), automate workflows to improve efficiency, and troubleshoot complex platform issues. In parallel, you?ll collaborate with engineering and business teams to translate requirements into technical solutions, support platform upgrades and enhancements, and help drive long-term ServiceNow strategy and transformation initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

CX Data Scientist

As a CX Analyst for Reality Labs? Customer Experience (CX) team, you will join a global team leveraging customer feedback to drive service improvements and business growth. You will analyze support... More surveys and operational data to identify improvement areas and partner with cross-functional teams to implement enhancement strategies. By applying your expertise in data analysis and storytelling, you will help define the future of our customer support program.Responsibilities ?Identify trends, opportunities, and pain points across Reality Labs' customer support channels using various data sources (customer support operational data, case transcripts, surveys, and other relevant data).?Monitor customer feedback to identify emerging trends and issues and perform root cause analysis.?Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers.?Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders.?Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness.?Utilize various systems and tools (AI analytics tools, Salesforce, Hive) to analyze and deliver insights.?Present insights and recommendations to stakeholders and executives through compelling and engaging presentations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Data Center Power Systems Consultant

Lead end-to-end power assessments across utility, MV/LV distribution, UPS, generators, and rack deliveryEvaluate AC/DC and 800VDC readiness, including safety risks, operational impact, and workforce... More implicationsTranslate assessments into standardized architectures and recommendations (no custom engineering)Build phased roadmaps aligning infrastructure upgrades with AI-scale growth, safety gating, and workforce transformationDefine power-train adoption strategies with clear safety and execution milestonesAct as the technical authority on power infrastructure in client engagementsMentor internal consultants and elevate technical rigor across deliveryContribute to and improve Vertiv?s consulting frameworks, tools, and IPEngage with senior stakeholders/executives to communicate findings and shape decisionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

EDI Developer

Insight Global is seeking a skilled and experienced EDI Developer to join our team in Bangalore. This hybrid role focuses on development and support work using IBM B2B Sterling Integrator, with a... More strong emphasis on business process development. The ideal candidate will have hands-on experience in backend Java development, strong communication skills, and a deep understanding of EDI integrations and customer-facing workflows. Key responsibilities include:? Design, develop, and maintain business processes using IBM B2B Sterling Integrator.? Support and enhance EDI integrations with customers and suppliers.? Develop backend Java and JavaScript components to support EDI workflows.? Work closely with API teams (though no direct API development is required).? Communicate directly with business partners and customers to support integration needs.? Monitor and troubleshoot EDI transactions and Sterling Integrator processes.? Implement and maintain role-based security and access controls within the EDI environment.Participate in new integration rollouts and provide ongoing support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Secret Integration Lead - Enterprise Systems

"We are seeking an Interface Lead to oversee design, coordination, and sustainment of system integrations across a large-scale Agile program. This role acts as the central point of ownership for... More interface planning, dependency management, and production stability, ensuring integrations support capability delivery while remaining secure, reliable, and operationally effective.Key Responsibilities? Lead planning, design coordination, and ongoing management of system interfaces across the program? Serve as the primary point of contact for Tier 3 (T3) sustainment including complex incident analysis, defect triage, and resolution coordination? Partner with Product Owners, Solution Architects, developers, testers, and operations teams to align interfaces with business and technical requirements? Manage cross-system dependencies, interface readiness, and sequencing across Agile teams and ART-level activities? Support PI Planning, backlog refinement, ART syncs, release planning, and system demos with interface-specific inputs? Oversee interface requirements, data mappings, transformation logic, message specifications, and support procedures? Monitor interface performance, reliability, error trends, and operational metrics to identify improvement opportunities? Lead root cause analysis and coordinate resolution of interface failures, data inconsistencies, and transaction issues in production? Ensure interface designs align with security, compliance, data integrity, and enterprise architecture standards? Drive proactive remediation of recurring defects, technical debt, and supportability gaps? Maintain documentation for interface inventories, dependencies, failure scenarios, and recovery procedures? Communicate interface risks, impacts, and decisions clearly to program leadership and stakeholdersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less