Job Search Results for Customer Service

Sr. QA Engineer

About the RoleWe are seeking a Senior QA Engineer to help ensure the quality, reliability, and performance of customer-facing and internal applications in a fast-paced travel/hospitality environment.... More This role will partner closely with product, engineering, and delivery teams to define test strategy, execute testing across releases, and continuously improve QA processes. The ideal candidate brings strong hands-on QA experience, deep familiarity with Jira, and working knowledge of API testing (a smaller portion of the overall workload).Day to Day? Own and execute end-to-end testing for web and/or mobile applications, including functional, regression, smoke, and UAT support.? Create and maintain clear test plans, test cases, and test execution evidence aligned to release timelines.? Work in Agile/Scrum teams to provide early QA input on requirements, acceptance criteria, and edge cases.? Log, track, and manage defects in Jira, ensuring high-quality documentation and strong follow-through through resolution.? Perform API validation/testing (estimated ~10% of overall effort) using tools such as Postman/Swagger or similar; validate request/response payloads and integration behaviors.? Collaborate with engineers and product owners to reproduce issues, validate fixes, and confirm release readiness.? Help improve QA efficiency through better test coverage, risk-based testing, and repeatable regression approaches.Contribute to quality standards, best practices, and continuous improvement across the SDLC.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Devops Engineer

The Senior DevOps Engineer is responsible for designing, implementing and managing processes, tools, and run-time environments in support of automated build and release, observability, and... More traceability paradigms. Additional responsibilities include building and maintaining ancillary systems and solutions that serve to enhance the security, stability, availability, and performance of the deliverables under their purview. This role necessitates right coordination and collaboration with product delivery teams, including Development, DataOps, QA, Customer Support, and Operations personnel to ensure ongoing organizational success.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Help Desk ? INTL Colombia

This is a fully remote Help Desk role open to candidates based in Colombia, supporting a large enterprise with users across retail stores, distribution centers, and corporate teams. The technician... More will serve as the first point of contact for IT issues via phone, email, and chat, managing and resolving tickets through ServiceNow. Daily support includes troubleshooting POS systems used in retail stores, assisting with printers and scanners (Lexmark, Zebra), resolving PC hardware and software issues, and addressing basic network connectivity problems.The role requires strong customer service skills, the ability to multitask in a fast-paced environment, and experience supporting enterprise users remotely. Technicians will communicate regularly using Microsoft Teams and Cisco Jabber, ensuring accurate documentation, timely resolution, and proper escalation when needed. This position offers the opportunity to grow within an established service desk team while working remotely from Colombia and aligning with MST-based operational hours, including evenings and weekends.Potential Shifts:Tues - Sat 5a - 130p off Sun/MonTues -Sat 6a - 230p off Sun/MonSun - Thurs 5a - 130p off Fri/SatWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Engineer - INTL Mexico

Compensation:40-70K pesos monthly as an EOR direct employee of Insight Global. Exact compensation may vary based on several factors, including skills, experience, and education. A Fortune 100 retail... More client of Insight Global is looking to hire elite Data Engineers to join their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This Data Engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Owner

Insight Global is hiring a Product Owner to take ownership of a product platform for a cognitive AI client. Their cognitive AI platform is responsible for deploying computer vision systems safely in... More aviation and other safety critical environments.This product helps teams understand how vision models see data, why they fail, why they succeed, and - critically - how much to trust each prediction at runtime once models are deployed. The platform supports both development-time analysis and production-time runtime monitoring, enabling safer AI deployment in regulated aviation contexts.This role is ideal for someone who is technically strong in computer vision and explainable AI, and who can clearly translate AI capabilities into real customer value for civil and defense aviation use cases.Key Responsibilities?Own and manage the product backlog for the product?Translate customer needs and market requirements into clear user stories and acceptance criteria.?Work closely with engineering and data science teams to deliver cognitive AI and runtime monitoring features.?Develop a strong understanding of aviation computer vision use cases, including both civil and defense applications.?Engage directly with customers to understand how and why vision models fail in real-world deployments.?Clearly communicate the products value proposition to customers, sales, and internal stakeholders.?Support demos, technical discussions, and customer-facing product explanations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Vendor Maintenance Specialist

A client of Insight Global is looking for a vendor maintenance specialist to support the Accounts Payable team for one of our largest healthcare organizations in NC. This contractor will assist with... More vendor maintenance and management. They will also be working with 1099s, TIN matching with the IRS, mapping of vendors locations, bank changes, and other aspects of setting up and maintaining vendors. This is a fully remote opening but this contractor must live in one of the following cities Charlotte, Winston, Wilmington, Charleston, or Hilton Head area.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Managed Print (REMOTE)

Role OverviewThis role leads the delivery of large, complex customer projects and is considered a subject matter expert in project management. You?ll work on high-risk, high-visibility initiatives,... More provide strategic guidance, and help shape project management best practices across the organization. Strong client leadership, financial ownership, and team management are key to success in this role.Key ResponsibilitiesProject Delivery & Financial Management-Lead end-to-end delivery of large, complex customer projects, often across multiple regions-Manage high-risk projects with complex legal, commercial, and operational requirements-Own project financials, including P&L, budgeting, and forecasting-Meet or exceed SOAR-approved budgets and provide accurate financial forecasts to leadershipClient & Business Development-Manage senior-level client relationships and act as a trusted delivery partner-Represent the organization with external customers and stakeholders-Identify and develop new business opportunities within existing clients-Support early qualification and assessment of large, complex opportunities-Act as opportunity manager for high-risk dealsProcess & Expertise-Serve as a subject matter expert in project management methodologies-Drive process improvements and help establish project management standards and policies-Contribute to the project management professional community and share best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- Senior Full Stack Engineer (AI)

An employer is looking for a Senior Full Stack Engineer to leading development efforts for the client?s new customer/ hospital applications. These applications will be utilized by customers and... More veterinarians on staff to schedule appointments, track patient updates/ changes, and overall related items to patient?s profiles. You will lead engineering efforts for these new applications, while heavily leveraging AI tools to efficiently build out these applications. You will play a vital role to the engineering efforts, QA, deployment, and continued enhancements. You will partner with the business and customer stakeholders to align engineering efforts to meet the requests of the business and build out the application architecture for future scaling. Additional tasks will include UI updates, infrastructure modifications as needed, and evaluating emerging AI tools to continue to assist/ speed up development.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

COPY - Lead Full Stack Engineer

Job DescriptionA client of Insight Global is seeking a Lead Full Stack Engineer to join a mission-critical medical logistics platform team that supports web, mobile, and API-driven customer... More experiences. This role will play a key part in modernizing and scaling systems that support a growing customer base, with a strong emphasis on API services, web applications, and mobile platforms operating at scale in AWS.This lead engineer will operate across platform, application, and infrastructure layers, contributing hands-on code while also providing technical leadership and system-level guidance?particularly supporting teams responsible for web, mobile, and API development. The ideal candidate has seen large, complex systems succeed and fail, understands how modern systems are built and run in production, and can apply those lessons to guide cleaner, more resilient implementations.The role requires someone comfortable operating in ambiguity, driving work autonomously, and contributing across feature delivery, platform capabilities, and customer-facing interfaces as the platform continues to evolve.Day-to-Day Responsibilities? Work primarily across API, Web, and Mobile teams, contributing code and technical guidance? Build and enhance enterprise Java-based services that run inside the core platform? Help design, implement, and evolve API interfaces for both existing and new customers? Contribute hands-on development to web and mobile systems, including standing up new features alongside frontend and API teams? Apply system-level thinking to new feature development, helping teams avoid common pitfalls at scale? Support platform infrastructure and runtime concerns, ensuring applications are built with production behavior in mind? Leverage AWS services appropriately and understand when and how to use them effectively? Collaborate closely with UX, mobile, web, and platform engineers to improve delivery outcomes ? Over time, take on more customer-facing responsibilities, supporting implementations and external integrationsCompensation:$50/hr to $52/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Software Engineer

We are looking for Senior Software Engineers to help build and operate core components of the Azure Red Hat OpenShift (ARO) Hosted Control Plane platform. In this role, you will work across... More infrastructure, backend services, Azure Resource Provider integrations, observability, CI/CD automation, and platform security. You will contribute to building reliable cluster lifecycle capabilities, scalable APIs, and a seamless Azure customer experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less