Job Search Results for Customer Service

Remote Incident Manager

25-35/hrInsight Global is seeking out an Incident Manager to sit FULLY REMOTE for a large streaming service. This incident manger will be joining a team of incident & change managers handling the... More operations, networks, infrastructures, and incident communications. This person will provide eyes-on-glass monitoring from within the Direct-to-Consumer product offerings to ensure system availability and will manage any production incidents that occur during their shift. This incident manager will be specifically covering live, sporting events. This individual will lead/assist in recovery and process actions on emergency bridges and ensure that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer impact. This person will take ownership of their assigned incidents starting from inception, resolution, all the way to final problem investigation. The Incident Manager will ensure all incidents receive a post incident review, intended to identify systemic and root cause that requires resolution once the immediate impact is remediated. This person will be working closely with the digital network operations team where they will flip it into recovery and engage the IM team and gather all details of the issue (when it started, what is the impact, viewership). The IM will be responsible for analyzing the viewership data against the metrics to classify the level of severity of the incident. From there, the IM will run through all the aspects of the incident, log it into the ServiceNow system, get on a conference bridge with the fix agents to engage all fixes, track the timeline, and then send out all communications of the incident to the executives. The teams then will begin to troubleshoot the issue (source, internal networks, networks impacted, reception feed interruptions) and document all the communications in layman?s terms (exact issue, who was engaged, who mitigated the issue, how was it resolved) and send it up to the executives through ServiceNow. 40% of their day will be spent handling the incidents. The remaining 60% will be spent handling the day-to-day tasks such as troubleshooting, configuring of infrastructures, monitoring networks, and monitoring the availability and performance of the end-to-end systems. This is a very fast paced, high intensity environment so these candidates need to have strong problem-solving abilities, superb customer service skills, with the ability to adapt and pivot in high stress situations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Implementation Project Manager

MissionAs an Implementation Manager, you will own the customer experience and end-to-end process to onboard, train, and drive adoption of suite of products with top priority and strategic customers.... More Your mission is to set both customers and your coworkers up for long term success by ensuring the platform is set up accurately, all required data has been transferred to the system, client expectations are set appropriately, all users have been trained, and any issues or blockers have been appropriately escalated and resolved.About the Role:As a member of the Implementation team, you will be responsible for owning and driving the Implementation phase of the customer journey, setting a strong foundation for long term success. You will manage several projects in parallel, including top priority enterprise accounts and spanning complete suite of services and products. You will serve as the main point of contact for your customers, project manage the end-to-end implementation process and partner with GTM, EPD, and Operations teams.You will work with customers directly to set them up for success and advocate for their needs internally. You will also build the systems and tools to make these processes more efficient as the business grows. Core Responsibilities:Project Management & Issue ResolutionBuild project plans with clear milestones, due dates and hold customers as well as internal partners accountable to achieving those objectives Proactively project manage the implementation process end-to-end to achieve target timelines and goalsPartner with the appropriate internal and external teams to align on key milestones and workflowsIdentify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journeyData Exchange & System Setup Support our largest customers as they familiarize themselves with our data model and import requirements Act as a customer point of contact for our technical implementation team members Customer Experience Ensure your customers are set up to achieve their first value.Be a champion of our customers; identify opportunity areas and create tight feedback loops between our customers and internal teamsProcess improvement & CollaborationProactively identify gaps in current implementation processDrive development of processes and resources as needed to support implementation team?s goals of scalability while maintaining strong customer NPSFoster a culture of collaboration, accountability, and excellence within the overall project team, promoting a positive work environment and driving team cohesionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ETL Developer (Java)

A client of Insight Global is looking for a ETL Developer to join their linking team which is responsible for linking billions of public and proprietary records to create a unique entity identifier... More for consumers, organizations, and health care providers. We're looking for an experienced, smart, driven individual who will help analyze our data we utilize in our linking solutions by using quantitative approaches with a unique blend of analytical, mathematical, and technical skills. Accountabilities:?Work in iterative processes to perform advanced big data analysis, validate findings, or test hypotheses, and communicate results and methodology.?Provide recommendations on who to utilize our data to optimize our search, increase recall and/or precision of results, and help us to better understand or existing data.?Communicate technical information successfully with technical and non-technical audiences such as third-party vendors, external customer technical departments, various levels of management and other relevant parties.?Collaborate effectively with all team members as well as attend regular team meetings. The pay rate ranges based on years of experience between $40-50/hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Change Manager (Telecom/Network Operations)

We are seeking a Business Change Manager to support telecom service providers in large-scale OSS transformation programmes. You will drive successful organisational transition, cross-functional... More alignment, and sustainable change embedding to enable customers to fully leverage Blue Planet's intelligent automation solutions - including network inventory, service orchestration, assurance, and analytics -for operational efficiency and agility.This is a customer-facing leadership role requiring a confident professional who can engage effectively with stakeholders across multiple teams and levels, often in complex, matrixed telecom environments.Compensation: $40-45/HR USD - negotiable based on experience Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

UX Designer

A customer is seeking a fully remote UX Designer. - Design and prototype user flows, wireframes, and interfaces across web, mobile, and digital platforms.- Contribute to the development and evolution... More of Prologis? global design system, ensuring consistency and scalability across all experiences.- Conduct and apply user research, testing, and analytics to inform design decisions and improve usability.- Collaborate with marketing, product, and engineering teams to translate business needs into user-focused solutions.- Advocate for accessibility, inclusivity, and design best practices across all projects.- Own project execution from discovery to delivery, applying care and craft throughout. craft intuitive, user-centered digital experiences that elevate how the customer shows up across web, mobile, and interactive platforms. Can pay $50-55/h- From designing customer journeys to prototyping new digital features, you?ll collaborate closely with cross-functional partners to create solutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Instructional Designer

Insight Global is seeking an Instructional Designer for a top financial services?focused organization that delivers learning solutions to enterprise B2B customers. This individual will play a key... More role in building customer-facing training programs from the ground up, partnering closely with Product, Engineering, and Sales teams. The ideal candidate brings strong instructional design expertise, comfort working with emerging technologies like AI, and the ability to communicate effectively with financial services clients. This role offers high visibility, ownership, and long-term growth potential as the B2B product suite expands. Pay for this role is between $40-$48 based on experience. Day-to-Day:Design and develop B2B customer training courses for financial services organizationsProduce online learning modules and short-form courses for enterprise clientsBuild foundational learning design frameworks for a newly formed B2B divisionPartner with Sales teams to understand customer needs and training use casesCollaborate with Engineering teams to translate curriculum into technical learning experiencesParticipate in meetings with large financial services firms as the learning and technical SMECreate learning pathways and work with engineers to build and deploy themWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Lead Software Engineer IV - INTL India

A Senior Engineer is part of a key team of technology professionals that applies scientific, mathematical, and social principles to design, build, and maintain technology products, devices, systems,... More and solutions. These technology products and solutions provide amazing customer experiences while meeting the needs of the business. The scope and accountability at this level is responsible for the quality of a team's work, ensuring that all designs are clear and complete for successful execution. This level can undertake complex design and problem solving without supervision. We are a fast-growing team with the vision to optimize our digital experiences.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Information Security GRC Lead

Role OverviewWe are seeking an Information Security GRC Lead to support compliance with customer security requirements, with a primary focus on TISAX. This role requires a strong understanding of... More security frameworks and the ability to translate technical and regulatory requirements into clear, actionable guidance for engineers, senior stakeholders, and executive leadership.The Information Security GRC Lead will be responsible for implementing and operationalizing assurance capabilities across the organization, enabling customer trust, regulatory compliance, and enterprise-wide risk visibility. Key ResponsibilitiesTISAX & Assurance? Lead the implementation of TISAX control requirements, including documentation and evidence management.? Prepare Lithia & Driveway for TISAX assessments and audit engagements.? Coordinate cross-functional remediation efforts across IT, Engineering, Legal, HR, Procurement, and Compliance.? Maintain ongoing assurance and maturity tracking following assessments.? Track remediation actions, risk acceptance, and escalations through established governance forums.Data Governance & Risk Management? Lead the development of data governance controls, standards, and assurance processes.? Align security and privacy controls with regulatory requirements and customer expectations.? Partner with Legal, Privacy, and Technology teams to manage data-related risks.? Support the integration of KPIs, KRIs, and risk metrics into GRC dashboards.? Contribute to the progression toward a scalable, mature global GRC model.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Billing Expert

We are seeking an experienced Billing Expert to support insurance billing operations on a temporary basis. This role will focus on the accurate and timely collection of insurance premiums for... More homeowners and renters? insurance policies. The ideal candidate brings deep hands on billing experience, preferably within the insurance industry, and is comfortable working closely with offshore resources to ensure billing accuracy, compliance, and customer satisfaction.Key Responsibilities?Manage and oversee the end to end billing process for homeowners and renters? insurance premiums?Monitor and reconcile premium payments collected across billing cycles?Maintain accurate customer account balances and billing records?Coordinate with offshore billing teams to ensure timely and accurate processing?Identify and follow up on overdue accounts and issue cancellation or non payment notices as required?Process and manage the return of over payments and credits?Resolve billing discrepancies and customer account issues efficiently?Ensure billing activities comply with internal standards and applicable insurance regulations?Provide guidance, oversight, and quality checks for offshore billing operationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Backend Mobile AI Engineer

We?re looking for a Senior Backend Engineer to join a mobile application team supporting a customer-facing app at scale. This role is ideal for a strong problem solver who has fully embraced modern... More AI-assisted development tools and can independently take ownership of complex backend work from concept through production.While the team?s current backend stack includes Golang and AWS, we are far more focused on system design strength, scale experience, and AI fluency than on any single programming language.This is a senior individual contributor role, partnering closely with the team lead and helping take architectural and design work off their plate.Own backend features and services end-to-end for customer-facing mobile applicationsDesign and build high-throughput, scalable backend systems (language-agnostic: Go, Java, etc.)Partner with Product, QA, and Frontend teams in an agile environment (2-week sprints)Take work that is not fully sliced into detailed tickets and drive it from concept to deliveryParticipate in system design discussions and lead exploration for new features, returning with clear recommendationsReview pull requests and collaborate with 3 other backend engineersActively work through backlog items including new features and technical debtParticipate in a light on-call rotation (approximately one week per month) to support production systemsMust be willing to work EST hours Compensation: $70/hr to $80/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less