Job Search Results for helpdesk

Position SummaryWe are seeking an IT Systems Technician to support the IT Manager with final audit preparation and compliance efforts, specifically related to CMMC Level 2 certification. This is a... More high-intensity, critical project that has been underway, and the selected individual will play a key role in bringing it to completion.This role will focus on evidence collection, system testing, documentation, and implementation of required security controls to ensure compliance. The ideal candidate has strong hands-on experience across systems administration, networking, and cybersecurity and is comfortable working in a fast-paced, audit-driven environment.In addition, the technician will support network cleanup, cable identification, hardware configuration, and general IT remediation efforts, working to document, organize, and restore accuracy to the company?s internal network and workstation infrastructure.Essential Functions? Support final audit preparation and compliance efforts related to CMMC Level 2.? Assist with evidence collection, system testing, documentation, and implementation of security controls aligned to NIST 800-171 (110?320 objectives).? Perform network cleanup, cable identification, hardware configuration, and IT remediation tasks.? Document and maintain accurate network and workstation infrastructure records.? Configure and manage Active Directory, including Group Policy Objects (GPOs) for security enforcement (e.g., USB/device control).? Assist with server and workstation hardening and cybersecurity best practices.? Support configuration and troubleshooting of firewalls (Barracuda preferred), managed switches, VLANs, and basic network segmentation.? Capture, label, and organize audit evidence, including screenshots and configuration exports.? Provide Tier 2?3 level technical support (not Tier 1 helpdesk).Perform hands-on IT work including equipment setup, cabling, rack work, and physical infrastructure support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Service Coordinator is responsible for assigning, monitoring and tracking helpdesk and team break fix and service request tickets and coordinates team assignments via a variety of tools. They... More will enter tickets directly into tracking tool. Researches missing information and updates ticket with same. Schedules technician site visit. Responsible for all follows-up with customers to ascertain satisfaction with services. Collects data and prepares reports on call volumes and other key metrics..Job Duties: Answer telephones Assign work orders to technicians through telephone requests and web requests Receive shipments and distribute received merchandise to technicians Work within the TMS software program to create work orders, enter assets, and make any changes necessary relevant to hospital equipment Provide support to department manager, technicians, lead CE coordinator, and PM Manager Generate typed PM stickers for technicians Ship equipment through UPS software, or utilize any other carrier if necessary Send out small tools and equipment to vendors for repair Request purchase orders from purchasing Manage medical scopes Any ad hoc assignments givenWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are currently seeking a Learning Specialist with solid work experience to join our team. Reporting to the Director of Information Technology, the position of Learning Specialist is responsible for... More overseeing all facets of education for the effective use of the technology solutions under the responsibility of the IT department. Your primary role will be to develop and maintain the learning curriculum for software applications and other services that comprise the core set of technology ?tools? utilized by all members of the firm. As a member of the IT department, your secondary role will be to provide additional first level help desk support to our user community and be involved in minor initiatives and major projects in support of the IT department. Responsibilities: ? Maintain the curriculum of learning resources as it pertains to the on-boarding of new hires; new technology solutions and software upgrades; and other new initiatives that utilize technology. Deliver blended learning solutions including classroom sessions, group presentations, individual coaching, and webinars. Liaise with practice group members, the Human Resources department, and the Director of Associate and Student Programs to establish learning objectives and develop learning plans for staff and lawyers. Produce learning resources such as video tutorials, quick reference guides and other job aids. Provide advanced support for the Microsoft Office suite of products - particularly trouble-shooting formatting issues in Word documents; and assisting with Excel spreadsheet design and manipulation. Participate in the identification and development of new technology initiatives and provide ad hoc project management and coordinate pilot testing as required. Provide level one helpdesk coverage as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support... More their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Summary: We are seeking a motivated and skilled Helpdesk Technician to join our team in Portland, OR. The ideal candidate will provide exceptional over-the-phone and in-person technical support... More to all client locations, with a primary focus on the Tilton area. This role involves supporting internal employees? technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week.Key Responsibilities:? Provide over-the-phone technical support to internal employees across all client locations, with a focus on Portland, OR.? Troubleshoot and resolve issues related to Dell and mobile products.? Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system.? Deliver excellent customer service and maintain a high level of professionalism in all interactions.? Document and track issues, resolutions, and follow-up actions in the ticketing system.? Collaborate with other IT team members to ensure timely resolution of technical issues.? Stay updated on the latest technology trends and support tools.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified TS Network Monitor in support of one of our large federal clients at Langley AFB in Hampton, VA. This candidate will be supporting and be responsible for... More providing Tier-1 network monitoring, operational support, and Helpdesk services across a global enterprise. Their day to day will include but is not limited to: *Monitor all nodes for operational integrity *Initiate, maintain and respond to trouble tickets and other logs to document these anomalies as well as corrective actions *Populate and examine trouble and error logs for troubleshooting and capturing metrics *Provide technical support in data network planning, engineering, and design, as well as resolving problems or escalating to the appropriate level *Monitor and administer network tools for troubleshooting and metrics for trends analysis *Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis *Report all trouble calls upon receipt Compensation:$30/hr to $33hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is for our large software client. The Senior Identity and Access Management (IAM) Administrator is responsible for leading secure, compliant identity solutions in alignment with... More organizational policies and CMMC requirements. Working as part of the IAM team, this role manages user lifecycle processes, enforces access governance, and integrates IAM platforms with enterprise systems. The position collaborates closely with security, compliance, and other applicable teams to ensure that access controls meet both business needs and regulatory standards.A strong emphasis is placed on advanced PowerShell scripting to automate provisioning, deprovisioning, bulk updates, and auditing across Active Directory, Azure AD, and related services. The Senior IAM Administrator develops and maintains scripts to improve efficiency, accuracy, and compliance, while also supporting IAM incident resolution and security monitoring. This role requires meticulous attention to detail, a collaborative approach within the IAM team, and the ability to ensure identity processes meet CMMC access control, audit, and reporting requirements.GENERAL RESPONSIBILITES:? SME in IAM systems such as Microsoft Entra, Okta, Active Directory? Strong coding skills with Powershell and background in automation of tasks? Create, implement and document the following processes for the IAM Environment:o performance monitoringo problem troubleshooting / helpdesk responseo utilization, availability and growth patterns (capacity planning)o landscape design, configuration and standardso 24/7 support, escalation and SLA modelso IMAC (installation, move, add, change) services for systems and applicationso change management methodology and communication strategy? Create and maintain server/application diagrams and workflows? Perform/coordinate incident diagnosis, corrective action, and root cause analysis? Oversee the configuration, testing, installation, modification, and servicing of all servercomponents and applications within the IAM landscape? Independently organize work requests based on departmental priorities and systemcriticality? Manage vendor relationships required for the evaluation, installation, modification,upgrade, repair and preventative maintenance of IAM Infrastructure components? Function as a Subject Matter Expert (SME) and consultant to other Infrastructure groups(Cloud Operations, Cyber Security, and Systems Administration).? Plan, lead and perform comprehensive systems analysis and design activities includingdevelopment of detailed functional requirements for new server infrastructure solutions? Maintain responsibility for end-user (customer) satisfaction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an energetic, customer-focused IT Support Technician to join a client of clients in Baton Rouge. In this role, you will be the first point of contact for technical support requests,... More assisting employees both onsite and remotely. You?ll work alongside our Desktop Support and Systems Administration teams, gaining hands-on experience with Microsoft 365, Active Directory, Azure/Entra, and a variety of hardware and software tools.Responsibilities include:- Provide first-level support for account access, password resets, email, and basic networking issues - Diagnose and resolve technical problems involving computer hardware, peripherals, and software - Deploy, configure, and support Windows and macOS operating systems and applications on desktop and mobile platforms - Maintain asset inventory and ensure equipment is properly tracked - Document issues, resolutions, and best practices in our ticketing system (FreshService) - Escalate complex issues to Tier 2/Tier 3 support when needed - Follow IT security, privacy, and compliance policies to safeguard systems and data - Assist with onboarding and offboarding tasks, including workstation setup and account provisioning Expected pay: $29-$36/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is for our large software client located in Newtown Square, PA (19073). We are looking for a skilled and experienced Endpoint Administrator to join our IT team. The ideal candidate will... More have expertise in 2 skills - managing endpoint security, particularly in handling Tenable logs with vulnerabilities, and coordinating with end users for patching and remediation as well as great service desk and hands on support experience. - Proven experience as an Endpoint Administrator or similar role.- Experience supporting MFA issues and related- Strong knowledge of endpoint security tools, particularly Tenable.- Experience with remote script execution and encryption management.- Excellent troubleshooting skills and experience with migration projects.- Strong communication and interpersonal skills.- Hands on Service Desk skillsRelevant certifications (e.g., CompTIA Security+, Microsoft Certified: Modern Desktop Administrator) are a plus.- Onsite 3 days per week Tues, Weds, Thursday.- Wednesday is heavy Service Desk support dayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a Tier 1 Specialist to sit in Woodlawn, MD who will be responsible for supporting government customers locally and throughout the country. This individual will also be... More responsible for: Preparation of documentation, status reports, work plans, service ticketsAssist in development of Quotes and Rough Order of Magnitude?s (ROM?s)Maintain multiple tracker databases daily.Work with all other members of the Service Team to ensure all quotes are all inclusive of parts and applicable labor and Other Direct Cost?s (ODC).Coordination of service visits with subcontractors and technicians ? dispatching for field workCoordination with field technicians to ensure service is complete and all paperwork is received and ready to be submitted to customers.Interfacing with subcontractors, project managers, engineers, procurement personnel, contract administrators, and other staff on program planning and controls issues or requestsEstablishing and maintaining program records and database filesCoordinating program travel when necessaryMaintaining content in the program management information system and SharePointAssisting with program scheduling activitiesPerforming other administrative duties as assignedImplementing program administrative policies and proceduresCreating and tracking program Change Order Requests and Billable Service Requests or QuotesSalary ranges from $55-60,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less