Job Description
This A/P Helpdesk role is responsible for supporting internal customers by resolving payment-related issues and providing guidance on accounts payable processes. This individual will respond to inquiries via phone and email, diagnose and troubleshoot issues, and ensure timely resolution while following standard help desk procedures. The role requires maintaining accurate records of all interactions, escalating urgent issues when needed, and preparing reports or spreadsheets tied to account activity. This is a fast-paced, customer-facing position ideal for someone looking to grow within accounting/finance operations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor’s degree in Accounting, Finance, or Business
Strong communication and customer service skills
Ability to troubleshoot and resolve issues independently
Detail-oriented with strong documentation and data tracking skills
Proficiency in Excel / Microsoft Office
Ability to come on-site to Missouri office for quarterly meeting
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.