Job Search Results for helpdesk

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re hiring a VP of Technology for our fast-scaling, multi-site home care organization, based in Brooklyn, NY. This is a hybrid position, in-office 2-3 days per week. This VP of Technology will... More serve as the primary bridge between executive leadership, internal teams, and an external IT provider. This individual ensures that all technical issues, requests, and projects are clearly documented, properly prioritized, and driven through resolution without delay. We value leaders who simplify, set a high bar, and get things done without overcomplicating. This person will oversee 4 direct reports (IT Ops/Admin, Data &BI, Software Eng, Data Digitization/Automation) and oversee the helpdesk Managed Service Provider. Responsibilities include:- Translate executive asks into actionable plans for tech teams.- Own technology intake, prioritization, and sequencing; decide what?s more important and communicate tradeoffs.- Oversee 4 functional leads plus helpdesk MSP.- Ensure uptime, incident prevention/response, change control, backup/DR, and endpoint/network hygiene across ~25 locations- Prepare for integration work related to small acquisitions; design integration checklists and playbooks.- Mature use of the Postgres data warehouse and Power BI; build role-appropriate dashboards for business leaders.- Guide appropriate use of AI agents to automate, summarize, and accelerate workflows where sensible.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:The Service Management Technician II will troubleshoot, diagnose, and resolve problems related to computer hardware, software, mobile devices, printers and other technology tools and... More products. Working in a team environment, the Service Management Technician will provide end-user and visitor support in accordance with established operational and procedural measures and document events for reference/tracking and compliance purposes. Incidents and requests will be tracked in a helpdesk ticketing tool. A positive Customer Service oriented attitude is required.Essential Job Functions:The role is responsible for receiving, prioritizing, and responding to Service Desk requests in accordance with established service-level agreements while managing user and device tracking through a global ticketing system. The technician resolves issues related to computer hardware, software, mobile devices, printers, and other technology tools through in-person, phone, email, or remote support, guiding customers through troubleshooting and problem-solving processes. Unresolved issues are escalated to the appropriate level of support, and detailed records of incidents and requests are maintained for tracking and compliance purposes. The position also involves assisting with installations, user profile setups, password resets, and contributing to the creation and maintenance of enterprise operations documentation. Additionally, the role supports internal and external audits and ensures risks related to changes to critical assets are properly considered and mitigated through change control.This position's pay ranges from $30-$40/hr depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated and customer-oriented Level 1 Helpdesk Technician with experience in Microsoft 365 (M365) to join our IT support team. The successful candidate will be responsible for... More providing first-level technical support and assistance to end-users, resolving issues related to M365 applications and services, and ensuring a positive customer experience. This role offers an excellent opportunity to develop technical skills in a supportive and growth-oriented environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.IS Specialist Duties and... More ResponsibilitiesSupport the end users on incidents logged in our online ticket system or help with regional requestsSupport basic level Windows server and UnixTake care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurementSupport on network issues (LAN, WAN, Wi-Fi)Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer serviceBasic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementationOn call for after-hours IS issues and prepared to travel and support other offices in the networkServer room maintenance and administration (including backups)Automation & Innovation (including PowerShell)Procurement, Asset management, and InventoryAudio/visual equipment maintenance and troubleshootingTelecom administration and maintenanceAdministration of Expeditors Proprietary ApplicationsAdministration of 3rd Party SystemsCapacity utilization and planningHelpdesk administrationTrainingDisaster recovery & high availabilityCybersecurityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Desktop Support Specialist/Refresh Specialist for a utility client in Amarillo, TX. This position will be local to Amarillo, TX and will be working primarily between two... More main office locations. This role will be comprised of hardware refreshes where they will be responsible replacing existing/old hardware with new/updated hardware. The hardware is prebuilt but may require some assembly in certain cases. We are looking for individuals with roughly 2-4 years of experience in a desktop/helpdesk support. The other part of this role will entail desktop/end user support functions where you will be tasked with troubleshooting hardware and software related issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Sr. Citrix/Support Engineer for one of its largest airline clients in Chicago. This Sr. Citrix/Support Engineer will be assisting with the virtual desktop... More infrastructure of our client. The ideal candidate will be proficient in supporting both physical and virtual end-user desktop environments through innovative solutions. Demonstrates a strong drive to take ownership of issues and see them through to resolution. Possesses a keen awareness of emerging technologies that align within our organization. Proactively identifies opportunities for streamlining processes, adding value, and elevating the overall end-user experience. This position requires being present at office 2 days/wk.?Analyze the experiences of a user and implement solutions that consistently improve user experience?Migrating users to new platforms ?Excellent written and verbal communication skills?Must be an adaptable self-starter and work with minimal supervision?Must be able to juggle multiple projects and organize time effectively?Excellent troubleshooting and problem-solving skills?Must keep up to date on current technology trendsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Desktop Support Specialist/Refresh Specialist for a utility client in Denver, CO. This position will be local to Denver and will be working primarily between two main... More office locations. This role will be comprised of hardware refreshes where they will be responsible replacing existing/old hardware with new/updated hardware. The hardware is prebuilt but may require some assembly in certain cases. We are looking for individuals with roughly 2-4 years of experience in a desktop/helpdesk support. The other part of this role will entail desktop/end user support functions where you will be tasked with troubleshooting hardware and software related issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an onsite IT Help Desk Technician to provide front-line technical support for their customer in Ipswich, MA. This individual will be responsible for supporting both... More on-site and remote users in a fast-paced enterprise environment. This role focuses on day-to-day end-user support, device setup, troubleshooting, and ticket management using FreshService as the primary service desk platform.The ideal candidate is customer-focused, comfortable supporting Windows and macOS devices, and able to work independently while collaborating closely with the Helpdesk team. Key Responsibilities:- Provide Tier 1 / Tier 2 support for end users across Windows and macOS environments- Respond to incidents and service requests submitted via FreshService, email, phone, or walk-up support- Troubleshoot hardware and software issues, including laptops, peripherals, printers, and conference room equipment- Image, configure, deploy, and troubleshoot endpoint devices for new hires and existing employees- Support Microsoft 365 applications (Outlook, Teams, OneDrive, Office apps)- Track, document, and update tickets clearly to ensure accurate communication and timely resolution- Escalate issues appropriately when root cause exceeds tiered support scope- Follow established IT processes, security guidelines, and documentation standards- Provide professional, courteous support to users at all technical skill levelsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to hire a Service Technician in a Contract-to-Hire role for a client of ours in Eastern Iowa. This candidate will be servicing internet clients all across the eastern Iowa... More region. Any service requests, outages, and while not handling service requests they will be working in a customer service/ helpdesk role. The hiring manager is looking for someone who can go out into the field and trust that the work is getting done in a timely and professional manner. Candidates will be expected to follow direction from the Project Manager, and also a PM Tool called Base Camp that lays out project details and to-dos. This candidate will join a team of telecommunication professionals who provide high-speed internet and security solutions to commercial business and multi-dwelling units. Pay depending on experience is $20 to $25 per hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less