Job Description
10-12/hr
Insight Global is hiring for 2 Tier 1 / Tier 2 Helpdesk Support individuals who are fluent in Spanish, Portuguese, and English to support internal employees across Latin America. These roles will provide frontline technical support, own incident resolution end-to-end, and ensure a high level of customer service for their multilingual user base. On a day-to-day basis, provide Tier 1 and Tier 2 Helpdesk support to internal Bureau Veritas employees, deliver exceptional customer service and customer support via phone, email, and ticketing systems, own issues from intake to resolution, ensuring accurate documentation and timely follow-up, troubleshoot and resolve common hardware, software, access, and connectivity issues, escalate complex issues appropriately while maintaining accountability, support an average of 30–50 tickets/incidents per day, communicate clearly and professionally with end users in Spanish and Portuguese
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
Prior experience in Tier 1 / Tier 2 Helpdesk or Service Desk support
Fluent in Spanish, Portuguese, & English Required
Strong troubleshooting and problem-solving skills
Experience supporting high-volume user environments (supporting 5,000-20,000 internal users)
Excellent communication and interpersonal skills
Ability to manage workload independently and prioritize effectively
Comfortable working remotely and across distributed teams
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.