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Day to Day:This role supports the Product team implementing a new agent-sold product intake solution, driven by a new external vendor integration.The bulk of the workload will center on:? API... More integrations? Data flow and system-to-system requirements? Coordinating between internal teams and external vendorsSpecific Responsibilities? Lead story mapping sessions with business and project teams? Create process flows and personas to drive clarity for story cards and artifacts? Partner closely with the Product Owner on strategy, priorities, and product vision? Document requirements via user stories and manage backlog organization? Balance business and technical analysis to support sprint planning and execution? Act as a liaison between business stakeholders, IT teams, and external vendors? Support QA, development teams, and vendors throughout delivery? Validate technical deliverables for accuracy, completeness, and quality? Identify non-functional requirements (usability, monitoring, security)Proactively support overall initiative quality and delivery successCompensation: $40/hr to $44/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Project Manager to join a leading client in Plano, TX. The Senior Project Manager drives and facilitates the successful planning, execution, monitoring, control, and... More closure of Technical Consulting projects. Works with clients to ensure appropriate governance is applied to each project based on the scope and offering. The Senior Project Manager is the clients first line of contact once a project has started and as such, they are the focal point of all communications to the client and the Mainframe Division, including Technical Consulting, Engineering, and Support or Development. Successful project delivery is the key performance metric for this role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This role supports the day-to-day operation of the digital workplace by providing first-level technical support, assisting with onboarding, and offboarding, and maintaining systems, documentation,... More and security standards. You?ll combine hands-on technical support with strong communication skills, working independently while supporting users across the organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Director, IT Scientific Solutions Architect leads the architectural vision and direction for R&D digital platforms, ensuring the design and evolution of cloud native, interoperable, and scalable... More technology ecosystems that enable modern scientific research.This role serves as the architectural authority for Research IT, setting standards, defining future state architectures, and governing solution design across lab systems, data platforms, automation, and analytics. The Director is accountable for ensuring that R&D solutions are secure, modular, API driven, and reusable, accelerating digital delivery while reducing long term technical debt across the Research portfolio.________________________________________Key ResponsibilitiesArchitectural Leadership & Strategy? Lead and own the target state architecture for R&D digital platforms, establishing clear architectural direction aligned with Research and enterprise IT strategy.? Define and govern enterprise grade architecture standards, reference architectures, and design principles for Research solutions.? Ensure architectural decisions support scalability, interoperability, and long term sustainability across scientific domains.Platform & Integration Architecture? Lead the design of integration patterns across ELN, LIMS, SDMS, lab automation/robotics, data platforms, and analytics ecosystems.? Establish and enforce use of APIs, event driven architectures, and standardized interfaces to enable reuse and composability.? Ensure platforms and integrations are designed to support data and compute intensive research workloads.Cloud & Engineering Alignment? Provide architectural leadership to ensure Research platforms are built on approved enterprise cloud services and platforms (e.g., AWS, Azure).? Set direction for the use of managed services, storage, compute, and integration technologies, balancing agility, cost, and compliance.? Ensure architectural designs meet expectations for availability, reliability, performance, and resilience.Solution Governance & Delivery Oversight? Govern solution architecture across the Research IT portfolio, reviewing and approving designs to ensure alignment with target architectures.? Translate architectural vision into clear, actionable solution patterns and implementation guidance for delivery teams.? Provide executive level architectural guidance during complex implementations, migrations, and integrations.Data Architecture, Governance & Security? Lead architectural alignment with data strategy, ensuring solutions support data products, harmonized data models, metadata, and lineage.? Ensure architectures integrate cleanly with enterprise data governance and harmonization capabilities.? Accountable for ensuring solutions meet security, privacy, and regulatory (GxP/GMP) requirements in collaboration with security and compliance teams.Standards, Reuse & Technical Debt Reduction? Establish and drive adoption of reusable architectural components and integration patterns across Research IT.? Identify systemic architectural risks and lead remediation of technical debt that limits scalability, interoperability, or compliance.? Evaluate emerging technologies and platforms, setting architectural direction for adoption where appropriate.Stakeholder & Vendor Leadership? Serve as the primary architectural leader and advisor to Product Owners, Scientific Leaders, and Research IT leadership.? Provide architectural leadership for RFPs, vendor evaluations, and strategic sourcing decisions.? Hold vendors accountable to architectural standards and ensure proposed solutions align with Research and enterprise direction.Role ImpactThis Director role:? Establishes a cohesive, cloud native, and interoperable Research technology architecture.? Accelerates digital innovation while reducing architectural fragmentation and technical debt.? Enables Research teams to scale data, automation, and analytics capabilities with confidence.? Ensures every R&D technology investment advances the organization toward its future state digital research vision.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Senior IT Project Manager to support a large Cloud program at a major Canadian financial institution. Day to day, this person will lead delivery of complex on-premises... More to Microsoft Azure migrations, coordinating across cloud engineering, infrastructure, security, network, and application teams. The role focuses on managing end-to-end project plans, dependencies, risks, and timelines while ensuring alignment with Azure standards, security controls, and regulatory requirements. This PM will drive governance routines such as status reporting and steering committee updates, manage multiple workstreams using Agile and waterfall methods, and support stakeholders across a high-visibility, multi-year enterprise transformation.The successful candidate will be comfortable with 1 day on site a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global has a client seeking a VTC Operator based in Kansas City. This position is primarily onsite, with occasional remote work permitted upon prior approval. The selected candidate will be... More responsible for ensuring video teleconferencing (VTC) systems are fully operational and functioning at optimal performance levels.Compensation:$20/hr to $22/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Remote support and onsite (about 8-12 tickets per day)oFirst point of contact for end users experiencing IT issuesoFocuses on basic troubleshooting, issue intake, and customer support, resolving... More common problems and escalating more complex issues to Tier II or specialized teamsoServe as the frontline support for IT issues via phone, email, chat, or ticketing systemoLog, categorize, and prioritize incidents and service requests accuratelyoTroubleshoot and resolve basic hardware, software, and network issues?Provide support for: oPassword resets and account lockoutsoEmail and collaboration tools (Outlook, Teams, etc.)oBasic Windows/macOS issuesoPrinter and peripheral problemsoVPN and connectivity issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an IT Support Technician to provide hands-on end-user and office technology support, including troubleshooting and maintaining Zoom Rooms, printers, and desktop equipment such as... More monitors, keyboards, and docking stations. This role will support users with Windows applications and day-to-day tasks within Microsoft Office 365, while also resolving issues related to Zoom and printing. The ideal candidate will have experience performing basic Active Directory tasks, including user account support and access issues, and will be comfortable providing timely, professional technical assistance in an office environment. This position includes participation in an on-call rotation to address any urgent technical issues that arise.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the... More self-service portal.What you will doGather, record, and perform initial troubleshooting on customer technical issues via phone support.Handle tickets coming in through the self-service portal and answer incoming chat requests.Manage personal ticket load and ensure timely resolutionStay current with all products and services by attending trainings, meetings, and reading all provided documentationOther duties assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Part of a dynamic team establishing and operating an Enterprise Demand Management governance model, ensuring consistent intake, decisioning, and transparency across assigned portfolios? Execute... More day-to-day governance for an assigned portfolio by running tollgates, enforcing demand entry criteria and quality standards, managing exceptions/escalations, and publishing KPI insights to stakeholders and leadership? Own the operational governance rhythm (weekly/bi-weekly/monthly as defined): prepare agendas, curate demand queues, drive decisions, document outcomes, and ensure follow-through to closure? Enforce demand quality controls at each stage-gate: validate completeness, taxonomy alignment, prioritization inputs, dependencies, and required approvals; drive remediation for non-compliant submissions? Manage and resolve exceptions (red/blocked demand, incomplete submissions, policy deviations) through defined escalation paths; ensure consistent application of governance rules and documented rationale? Maintain portfolio demand health and flow: monitor aging, cycle time, throughput, and bottlenecks; proactively engage stakeholders to prevent stalls and reduce rework? Produce and publish operational KPI reporting and insights (volume, cycle time, aging, stage conversion, defect/rework rate, exception trends) and translate trends into actionable recommendations? Partner with cross-functional stakeholders (LOB partners, platform teams, finance/planning, operations) to align demand submissions with capacity, funding, and delivery constraints? Serve as the accountable governance point-of-contact for the portfolio: provide clear status, communicate decisions, and ensure stakeholders understand expectations, standards, and next steps? Maintain governance artifacts and evidence: entry criteria, RACI/decision rights, meeting notes, approval records, exception logs, and audit-ready traceability for demand decisions? Support change management and adoption: coach submitters on standards, drive consistent usage patterns, and reduce reliance on offline/manual intake methods that weaken data quality? Identify continuous improvement opportunities based on KPI trends and stakeholder feedback; implement process enhancements that improve quality, predictability, and stakeholder satisfaction? Will not have direct reports but will influence and/or direct activities across matrixed teams to drive governance outcomes, adherence to standards, and timely decision-making? Incorporates multiple AI channels into standard practice to improve efficiency and consistency in agenda preparation, communication drafts, KPI narratives, and knowledge documentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less