Job Search Results for service desk

Provide prompt, courteous support for both on-site and remote users, resolving technical issues involving hardware, software, connectivity, and peripherals.Perform daily system monitoring, ensuring... More the integrity, availability, and performance of IT resources across the facility.Configure, image, deploy, and maintain laptops, desktops, iPads, and thin clients, including hardware diagnostics and warranty management.Troubleshoot manufacturing-floor technologies such as label printers, network-connected devices, and equipment requiring elevated or hard-to-access locations.Administer Active Directory accounts, file permissions, and application access, while delivering end-user training to improve technology adoption and efficiency.Collaborate with cross-functional teams using strong communication, documentation, and interpersonal skills to maintain reliable technology operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Conversion Scheduling Coordinator supports Pulse server replacement efforts by intake, prioritization, scheduling, and coordination of store server conversions. This role acts as the primary... More point of coordination between internal IT teams, hardware staging, and franchise contacts to ensure conversions are scheduled accurately, documented correctly, and aligned to operational priorities.This is a coordination and scheduling role only; no hands on server staging or installation is performed.?Monitor and triage Pulse server conversion requests (urgent and standard) ?Prioritize scheduling based on documented urgency rules and request age ?Contact stores within 24 business hours of receiving conversion requests ?Review store readiness details (IP type, Pulse version, time zone, network status) ?Assess risk and urgency using existing GlobalCare tickets and system status ?Identify and manage conflicting appointments (e.g., network upgrades) ?Schedule conversions and confirm dates with store and franchise contacts ?Obtain documented approvals for expedited shipping ?Maintain accurate updates in ServiceNow, Jira, and calendars?Document all outreach, decisions, and changes clearly and consistently$18/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Networking (50%)? High-level networking support connecting AWS environments to internal systems? Service Desk Support (25%)? Assisting with day-to-day service desk tasks due to limited full-time... More networking workload? System Administration (25%) ? Supporting system administration responsibilities as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Tier 1 Support Technician to join a team in Atlanta, GA supporting one of the world's most notable luxury retail brands. This person will be joining the Retail Service... More Desk support team that is responsible for providing remote IT technical support for the boutiques and retail locations across the United States. This role requires strong technical fundamentals, excellent communication skills, and a customer-first mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Cellular Analyst is responsible for managing and supporting the agency?s cellular services environment, including mobile phones, tablets, hotspots, and other SIM-enabled devices. This role... More supports approximately 10,000 cellular lines of service across multiple carriers and provides direct end-user support, device deployments, service activations, and project coordination. The position operates in a fast-paced, evolving environment and requires strong problem-solving skills, adaptability, and a proactive, self-driven mindset.Key ResponsibilitiesCellular Service & Device ManagementManage and support approximately 10,000 cellular lines of serviceSupport phones, tablets, hotspots, cameras, infrastructure devices, drones, and internet services tied to SIM-enabled hardwareActivate, modify, and deactivate cellular lines and SIM cardsMaintain and manage services across Verizon, AT&T, and T-MobileUtilize and manage carrier portals extensively for service administrationEnd-User SupportProvide technical support for mobile devices via:EmailPhoneMicrosoft TeamsIn-person assistanceTroubleshoot device connectivity, service, and configuration issuesSupport a mixed device environment:~85% iOS (iPhone)~15% AndroidDeployments & Mobile Device ManagementPerform cell phone and tablet deploymentsSupport and manage devices through the organization?s Mobile Device Management (MDM) platformCurrent platform is not Ivanti NeuronsPotential future transition to Microsoft Intune (experience strongly preferred)Support Samsung devices; Samsung Knox experience is a plusProject Coordination & SupportCoordinate and support small to mid-scale projects requested by internal teamsGather requirements and assess use cases to recommend appropriate mobile or connectivity solutionsExamples include:Addressing connectivity challenges in specific geographic areasSupporting temporary or transferred teams with internet solutionsAssisting with deployment of camera or mobile technology solutionsCollaborate with a dedicated Project Management team for large-scale initiativesOn-Call SupportParticipate in an on-call rotation:2 weeks primary on-callFollowed by 2 weeks backup on-callOn-call coverage is 24/7, including nights, weekends, and holidaysWork ScheduleStandard schedule: Monday?Friday, 8:00 AM ? 5:00 PM (on-site)Occasional alternative shift: 11:00 AM ? 8:00 PM, as neededOn-call responsibilities as outlined aboveWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Entry Level IT Support Technician (Level 1) to work onsite with one of our largest clients, headquartered in Hudson, OH. In this role, you?ll support a large, nationwide... More organization and gain real-world IT experience in a fast paced environment.Responsibilities:?Assist with a large-scale device rollout, including laptops, desktops, printers, and iPads across 250+ office locations?Provide Tier 1 IT support for internal users, assisting with basic troubleshooting and technical issues?Set up, image, deploy, and replace end user hardware?Escalate more complex issues to higher-level IT teams when needed?Deliver a positive, customer focused support experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Hardware Refresh Consultant to join one of our large financial services clients in New York City. This individual will provide hands-on desktop support to ensure seamless... More device replacements, upgrades, and end-user transitions. The consultant will work directly with end users, coordinating hardware deployments, system configurations, and post-refresh support to minimize downtime and ensure a positive user experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in fast-paced environments that require both technical expertise and strong communication skills. This is a fully onsite opportunity in their Midtown, NYC office 5 days a week. -Perform hands-on hardware refresh activities including device deployment, workstation setup, and peripheral connectivity.-Install, configure, upgrade, and replace desktops, laptops, monitors, and related hardware.-Provide white-glove, desktop-level support to end users during hardware refresh cycles.-Troubleshoot hardware, operating system, and basic application issues post-deployment.-Document refresh activities, asset information, and issue resolution in ticketing systems.-Coordinate device swaps, data transfers, and user readiness activities.-Escalate complex technical issues to senior support teams as needed.-Test and validate refreshed devices to ensure full functionality prior to handoff.-Maintain professionalism while supporting users in a high-visibility financial services environment.-Perform related duties consistent with the scope of the hardware refresh program.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Greet visitors, clients, and guests in a professional and welcoming mannerAnswer, screen, and direct incoming phone callsManage front desk operations, including sign-ins and visitor... More coordinationMaintain a clean, organized, and professional reception areaCustomer ServiceRespond to customer questions and requests in person, by phone, or via emailProvide accurate information and route inquiries to the appropriate teamDeliver a positive customer experience by demonstrating empathy, patience, and professionalismHandle basic customer concerns and escalate issues when necessary Administrative SupportAssist with scheduling appointments and meetingsPerform light administrative duties such as data entry, filing, and document organizationManage incoming and outgoing mail and deliveriesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Technical Support Specialist leads resolution of complex, high-impact technical and product-related issues while serving as the primary escalation point for Tier 1 and Tier 2 support. This... More role partners closely with Product, Engineering, and Operations to diagnose hardware and software issues, conduct root-cause analysis, and drive issues to resolution with strong ownership. The position strengthens overall support effectiveness through coaching, knowledge sharing, documentation, and continuous process improvement. Responsibilities include identifying recurring issue patterns, improving workflows and escalation paths, and contributing to consistent, high-quality support across B2C and B2B customers. Success requires deep technical expertise, sound judgment, cross-functional collaboration, and the ability to perform in a fast-paced, service-critical environment while consistently meeting defined performance metrics. This role is fully onsite in the PDX area and offering a base salary of $60k/yr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As part of the launch of a new configuration center, we are seeking two Configuration Technicians to support the setup and deployment of IT hardware and systems. This role is critical to the first... More phase of operations in a 1,500 sq. ft. warehouse workspace dedicated to inventory and configuration. The technicians will work closely with engineering teams and follow structured procedures to configure and deploy a full catalog of IT equipment.Pay Range $26-$28/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less