Job Search Results for service desk

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking experienced advanced Desktop Support Technician. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and... More fast-paced work environment. IG needs individuals who are passionate about customer service and have experience as an advanced Desktop Support Technician.The role is responsible for Desktop Support, and some AD group policy administration.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This candidate will be a team of 1 onsite managing Pactiv's network infrastructure support.We are a company committed to creating diverse and inclusive environments where people can bring their full,... More authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Practice Assistant to join their team in Seattle, WA. The Practice Assistant will be responsible for providing high-quality administrative support to a group... More of lawyers and professionals in a team environment, effectively and efficiently meeting Firm/client needs. The Practice Assistant position is currently a hybrid role with designated days required to be in the office, which may change depending on future needs of the Firm or industry standards.Key Responsibilities and Essential Job Functions:? Communicate effectively and professionally with clients, lawyers, and co-workers via email, by telephone, and in person; answer telephone, providing responses to routine questions from clients and staff members, and/or route calls to appropriate lawyer or staff member; arrange conference calls and greet clients.? Create, draft, format, edit, proofread, and manage Word documents, Excel spreadsheets, PowerPoint presentations; draft routine business correspondence, forms, and documents under the supervision of an appropriate lawyer/professional.? Schedule domestic and foreign travel through Firm travel system, including flights, hotels, and/or car rentals.? Prepare, organize, and process reimbursements, invoices, and check requests in a timely manner.? Collect and prepare information to run conflict checks, open new client matters, and draft engagement letters, scope letters, and other required documents; provide guidance to lawyers to ensure completed forms are prepared and submitted properly.? Learn client-specific billing guidelines or restrictions and consistently apply them to client invoices to ensure compliance and cost-effective practices.? Open, prioritize, and distribute mail (both paper and electronic), coordinate mailings, deliveries, copying, scanning, and printing, when appropriate.? Enter and manage work requests from lawyers in the Firm?s workflow tool and complete according to provided deadline(s).? Perform routine electronic and paper filing in an organized manner for easy access; photocopy, scan, compile, and distribute documents; identify and coordinate available services provided by administrative departments, including office services, the IT Help Desk, document services, accounting, billing, and records.? Perform all file maintenance, including saving documents to the document management system.? Assist lawyers with time entry, billing, and collection, as needed.? Operate independently to ensure completion of assignments, which may be complex in nature or require high-level production, in an accurate and timely manner. Produce a high volume of work assignments in an accurate and timely manner.? Perform clerical duties for non-legal departments, as needed.? Special projects and duties as assigned.Required Skills:? Advanced knowledge of Microsoft Office Suite and Adobe.? Experience with document management systems.? Experience with electronic signature software programs.? Proficiency in core legal administrative assistant functions and advanced technical and communications skills.? Experience with creating signature page checklists and signature packets.? Experience with maintaining digital electronic files of executed Lease files (Lease, Amendments, SNDAs, Estoppels, Liens, Notices) or Closing Documents.? Understand how to create and assemble Closing Binders for Acquisition/Sale/Loan transactions from an index party list to final digital file as Subfolder and share with client.? Ability to edit PDF documents by inserting dates, fill in blanks, replace PDF pages of PDF documents.? Familiar with commercial real estate terminology and tasks.? Familiar with large file sharing and electronic signature applications.? Experience with preparing closing binders, signature page checklists, signature packets, stock purchase agreements, shareholder agreements, stock certificates, SEC documents, bylaws, articles of incorporation and minutes.? Ability to thrive in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands.? Superb attention to detail, grammar, and punctuation, and the ability to articulate thoughts and effectively present innovative ideas and findings.? Ability to take direction and work independently with little supervision.? Ability to effectively work well with others.? Effective and professional interpersonal and communication skills.? Ability to write clearly and professionally, with excellent proofing skills.? Strong work ethic with ability and commitment to maintain confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm is looking for an IAM Engineer to join their Security team and will support the design, implementation and ongoing operations of core enterprise identity and access... More management and PKI certificate systems. The Firm has more than 1,300 lawyers and has offices that span the globe from Boston, New York, Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Palo Alto, Sao Paulo, Tokyo and Washington, D.C. The Firm consistently ranks among the world's leading law firms. The Firm has the following practice areas: Corporate, Litigation, Banking & Credit, Capital Markets, Mergers & Acquisitions, Real Estate, Restructuring and Private Funds. They support clients in a variety of industries such as Energy (Oil & Gas, Power & Renewables), Financial Services, Healthcare & Life Sciences, Infrastructure, Technology, Insurance & Reinsurance, and Data Centers. This role will be 3 days onsite in NYC and the remaining 2 days remote, with the exception of the first two weeks of training which will be 4 days onsite. This role will join a team of two resources responsible for IAM operational tasks in Entra/Active Directory and special projects. They will be responsible for responding to IAM tickets that come through, troubleshooting issues and ensuring the appropriate approval processes are in place, certificates, adding accounts, granting access, etc. They are mostly onprem AD but there will be some in Azure EntraID. Key Responsibilities:- Administer and support Active Directory and Microsoft Entra ID environments, including users, groups, organizational units, and access policies. - Support identity lifecycle processes including provisioning, modification, and account termination.- Manage and support authentication protocols and systems including Kerberos, LDAP, SAML, and MFA platforms - Onboard applications to SSO platforms- Administer enterprise PKI (public key infrastructure), including certificate issuance, renewal, revocation, and support- Assist in the design, maintenance, and testing of role-based access and entitlements across infrastructure and applications. - Assist with periodic access reviews and certification campaigns. - Implement access requests according to established procedures and security policies, ensuring least privileged access.- Provide Tier 1 & 2 support for IAM related issues, troubleshooting access problems and escalating complex issues to leadership.- Create and maintain clear and concise documentation related to IAM processes, configurations, and troubleshooting steps. - Assist with monitoring IAM systems for anomalies and generate reports on access activity. - Participate in testing of IAM system updates, patches, and new features. - Assist in the development and implementation of automation scripts to streamline IAM processes (e.g., PowerShell, Python).- Work closely with other IT teams (Help Desk, Applications, Infrastructure, Information Security) to ensure seamless integration of IAM solutions. They may also be asked to help with special projects like upgrading their MFA system on all server/laptops; implementing new vendor for Identity Validation and go through vendor selection, POC, Implementation etc; deploying browser plug in for secret server; assist in IGA solution implementation etc. Compensation:$50/hr to $53/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client (a Fortune 100 Technology Company) continues rapid expansion of their Data Center Construction business. We are seeking a detail-oriented and execution-focused Data Center Construction... More Project Coordinator to support Project Managers delivering large, complex data center construction programs. This role is critical to ensuring schedule discipline, document control, cost tracking, and cross-functional coordination across design, construction, vendors, and internal stakeholders.The ideal candidate thrives in fast-paced, highly technical environments and brings strong organizational skills, clear communication, and a bias toward action.You will be required to be onsite at the Bridgeport, Alabama Data Center 4-5x/week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client (a Fortune 100 Tech Company) is seeking a qualified Documents Controls Specialist responsible for leading small-large cloesout meetings, formal review and management of construction... More turnover documentation and appropriate routing to the appropriate staff to perform a technical review.You will audit new and existing documentation for standards compliance and formatting, perform audit checks of document indexes against document uploads for completeness and identify missing files.Duties also include the management the Engineering Change Notice (ECN) process on site, ensuring documents are processed through the proper change management process. You will follow established documentation processes and procedures, and provide guidance and training to various stakeholders, both internally and externally. The ideal candidate will also recommend process improvements for document control-related topics and provide weekly reports on the status of projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is supporting a leading company within the HVAC and piping industry in the search for a Senior Project Manager to support its Industrial Group. This individual will play a critical... More leadership role overseeing complex, large-scale industrial projects from initiation through closeout, ensuring projects are delivered safely, on time, within scope, and on budget.The ideal candidate brings strong experience managing cross-functional teams, coordinating with internal and external stakeholders, and driving execution across engineering, procurement, and construction environments.Key Responsibilities? Lead and manage multiple industrial projects simultaneously, overseeing scope, schedule, budget, quality, and risk? Serve as the primary point of contact for clients, vendors, and internal leadership throughout the project lifecycle? Develop and maintain detailed project plans, schedules, and cost forecasts? Coordinate cross-functional teams including engineering, procurement, construction, and subcontractors? Proactively identify project risks and implement mitigation strategies? Ensure compliance with safety standards, regulatory requirements, and company policies? Monitor project performance and provide regular status updates to senior leadership? Manage change orders, contract administration, and documentation? Drive continuous improvement in project delivery processes and best practicesMentor and support junior project managers and project team membersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less