An International Staffing & Professional Services Company in Elgin, Illinois

Shift: Wednesday – Saturday 12 AM – 11 AMWe are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global’s client is looking for a Technical Product Owner to join their team to help own their application called Lighthouse which is a Supply Chain Control Tower. ?Lighthouse is a dedicated supply chain control tower built for the North American market, designed to identify, manage, and mitigate active disruptions within the supply chain network.?The tool has been developed over the last five years as a white material product and is deeply integrated into daily supply chain business routines.?Historically, the product was managed by the digital team with a heavy emphasis on business-side requirements.?A newly established structure has been put in place to balance decision authority between business stakeholders and technical execution teams.?Under this model, the business side owns the “why” and “what” of product features, acting as a co-pilot with complete technical visibility.?The technology team sits in the “driving seat” regarding the “how” of technical execution, integration, and architecture. This structural change has received positive feedback and buy-in across stakeholders. ?Core Responsibilities?Act as a translator who can convert business requirements and stakeholder requests directly into technical solutions and delivery paths.?Perform deep technical assessments on business requirements to determine the optimal technologies, platform tools, and technical skill sets required to deliver the proposed model.?Decipher requirements and allocate specific execution tasks to the appropriate backend technical teams.?Manage expectations and pushbacks on both sides, ensuring technical feasibility while pushing back constructively against unviable business timelines or requests.?Note that hands-on coding, scripting, or building dashboards is not required; the role is focused on technical translation, requirement architecture, and stakeholder management.?Technical Stack and Platform Requirements?The standard tech stack utilized by the engineering teams includes SAP09, OMP, Snowflake, Azure, and Power BI.?High-priority skills: Solid knowledge of Snowflake and Power BI is the most critical requirement for this role, as the product’s centralized data lake is built entirely on Snowflake.?The TPO will interface directly with specialized data talent, including Data Engineers, Data Architects, Data Scientists, and Software Developers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Monitor 15-17 daily integrationsReview overnight integration resultsProvide morning and end-of-day status reportsInvestigate and facilitate error resolutionCoordinate with HR, Payroll, and Workforce teamsSupport Workday transition and stabilization effortsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.