An International Staffing & Professional Services Company in Elgin, Illinois

OverviewWe are seeking experienced Customer Success Managers to support U.S.-based managed services customers. This role is highly relationship-driven and customer-facing, focused on driving value, managing executive relationships, and ensuring a strong overall client experience.Responsibilities- Serve as the primary or supporting CSM for a portfolio of U.S.-based enterprise accounts- Build and maintain trusted relationships with IT leaders and executive stakeholders (Director?VP level)- Tracking KPIs, SLAs, and service performance and translating that data into clear business value for your clients- Supporting account financial health including margin awareness, retention strategy, and identifying cross-sell/upsell opportunities- Proactively managing risk, maintaining risk registers, and leading recovery efforts when accounts need attention- Coordinating between client and internal delivery teams to ensure seamless service execution- Leading QBRs and executive business reviews with confidence- Handle escalations with professionalism, ownership, and empathy- Maintain a strong on-camera presence and professional presentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Expected tasks include:? Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.? Leverages process knowledge and best judgment to complete next task without direct supervision.? Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity.? Performs destruction of data bearing devices (DBD) following all documented procedures and runbooksWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Insight Global is seeking a Validation Engineer to support a chemical manufacturer for personal hygiene products in Elgin, IL. This engineer will support validation activities across equipment, systems, and manufacturing processes. This role will develop and maintain validation plans and protocols, conduct qualification/validation testing, manage calibration programs, and ensure alignment with cGMP and regulatory expectations. The position also participates in deviations, CAPAs, audits, and cross functional improvement initiatives. This is a 5+ month-contract opportunity paying between $45-55/hr W2 with the potential to convert full-time. This is a fully on-site position in Elgin, IL. Please apply if you?re interested!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.